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Engineer Technical Support

Location:
United Arab Emirates
Posted:
October 07, 2014

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Resume:

Mohamed G. Abdel wahab

Mobile: +974-***-***-**

E-mail: acgaef@r.postjobfree.com Skype: mohamed_eng

Nationality: Egyptian

Visa: Qatari Working Visa

objective

Seeking a challenging position in a reputable company that can

meet my qualifications as a professional Network Systems

Engineer or any suitable position, in which I can invest and

develop all my skills and enlarge my knowledge.

Education

BSc. of Engineering, Cairo University, 2004.

Department: Computer.

Graduation project: Web based information system for students' affairs

department.

Certificates

CCNA, CCNP, QOS, ARCH, SMB (Engineer & Account Manager).

IBM System X Technical Fundamentals & PureFlex Technical Support.

Certified Firewall NETASQ UTM Administrator (CNA).

Soft skills (Dale Carnegie & Berlitz) and ICDL Certified.

ITIL V3 Foundation 2011.

Experience

JUN. 2012 - NOW QATAR BUSINESS SYSTEMS (MIDIS GROUP)

Senior Technical Support Engineer

Cisco and Juniper networks design, configuration and troubleshooting.

Cisco Storage Networking (MDS 9222i & 9148), VSAN, FCIP and IVR.

Netasq, ASA, SRX, Fortigate UTM Firewall configuration (IPS, URL

filtering).

Site-to-Site VPN & SSL VPN configuration and troubleshooting.

IBM System X Servers, Blades, UPS and Pure Flex systems.

IBM Storage systems (DS3500, V7000, V3700) configuration and maintenance.

IBM Backup systems (Tape drives & Libraries).

IBM POS systems (300 series, 700 series) installation and maintenance.

Microsoft Servers (2003,2008,2012), Active directory, DNS, DHCP and

clustering.

Microsoft Hyper-V, CSV & VMware installation and administration.

Lenovo Desktop & Laptop maintenance (all series).

Disaster recovery & High availability planning (Double Take).

Symantec Backup EXEC 2012 including V-Ray Edition.

Symantec Endpoint Protection & Kaspersky Security Center.

Customer requirements analysis and solution development.

Customer training on new solutions and systems.

Network systems security planning and operation support .

Mar. 2011 - Mar. 2012 Axon Egypt (Training Center)

Freelance Instructor (CCNA & CCNP)

Mar. 2009 - Mar. 2011 ALKAN Networks Cairo, Maadi.

Jul. 2010 - Mar. 2011

Field Maintenance Engineer.

Etisalat ISP and GSM maintenance project.

Etisalat network Core and Access layer maintenance and troubleshooting.

Huawei IPDSLAM 5600 & 5603, Metro 1000, OSN.

Cisco routers, Cisco access servers, aethera & paradyan modem.

Mirowave links RTN 620 & 950, NEC (Neo & V4).

Transmission problems tracing and troubleshooting (E1 & Fiber).

SDH/DWDM, STM-1, STM-4.

Mar. 2009 - Jun. 2010

Network Operation Center (NOC) Engineer.

Etisalat Misr ISP merge project (Egynet & Nile on Line ISPs).

Huawei NE40 Core Router configuration, OSPF, BGP, MPLS L2&L3 VPN, ATOM,

VLAN stacking configuration.

Migrating Standard/Premium ADSL, SDSL and G.SHDSL customers from legacy

network to new IP/MPLS network.

Huawei IPDSLAM (MA5600,MA5603) acceptance and configuration.

Egynet ISP migration (Frame-Relay, ATM, ADSL, SDSL, SHDSL), Huawei ATM and

IP DSLAM.

Egynet ATM/Frame-Relay core management using HP NavisCore management

system.

Troubleshooting NOL Cisco Routers, Access Servers, RPM, PBX, MGX, ISAM,

E1, E3, STM-1, STM-16, Alcatel, Paradyn and D-Link DSLAMs.

Troubleshhoting Egynet CBX, BSTDX Frame-Relay and ATM switches, E1, E3,

STM-1, Stinger, Max, Q-Map, Conklin and Huawei ATM & Frame-Relay DSLAMs.

IMA group.

Network monitoring using WHAT's UP monitoring system.

Network monitoring using Huawei N2000 DMS, BMS, OptiX iManager T2000.

Nov 2008 - Feb. 2009 SEE (Systems Engineering of Egypt)

Network Engineer, On the job training program.

Design, implementaion and configuration of data networks of Cisco Routers

and multi-lyer Switches (3800, 4900, 4500, 6500, 7200)

Routing and switching technologies Static routing, RIP, EIGRP, OSPF, BGP,

VTP, STP, Ether Channel, HSRP, GLBP and VRRP, WAAS, NAM, CiscoWorks.

Dec 2007 - Oct 2008 (Synergy Professional Services)

Technical support Engineer, Network Infrastructure Track, MCIT scholarship

Program.

CCNA, CCNP, MCP, CompTIA(Network+, Security+, Project+), BerlitzEnglish.

April 2005 - Nov. 2007 Egyptian Electricity Transmission Company (EETC)

Electrical Maintenance Engineer

Repair, install and troubleshoot computer hardware through the company.

Supervise and inspect the installation, modification, testing and

operation of

electrical systems and equipment and sub-station projects.

Managing a team of 20 technicians and workers.

High voltage switch gear, SF6 circuit breaker, surge arrestors, earthing

systems,

66/33/11 KV distribution panels installation and maintenance.

Jan. 2005 - Mar. 2005 (Egypt.com)

Web Developer and Technical Support Engineer

Developing websites using PHP and ASP and building MySQL and MS SQL.

skills

COMPUTER SKILLS:

Very good knowledge of C/C++, MS. SQL server, Mysql, PHP, ASP, ASP.NET.

SQL,T-SQL, VB.NET, ADO.NET, XML, crystal reports, HTML, Dreamweaver.

Front Page, Internet, Windows (all versions), linux, Cpanel, Plesk,

TCP/IP, DNS.

DHCP,VPN, Firewall, MS. Project, VMware, Active Directory, Double Take.

Language Skills:

Arabic: Native

English: Fluent written and spoken

French: Exellent written and spoken (DELF B1)

Personal Skills:

Strong self learning skills

Demonstrated ability to work independently and as a cooperative team

member

Able to work under pressure and challenging timeconstraints

Interests

READING, TENNIS, ARTS, TRAVELING AND DIVING.

Personal Information

MARITAL STATUS: SINGLE DRIVING LICENCE: QATARI

PRIVATE LICENSE.

Military Status: Exempted References: Furnished upon

request



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