YVETTE COOPER

***** ******** ***** *******, ** **473

Email Address: acga9p@r.postjobfree.com Phone 708-***-**** / 708-***-****

CAREER TARGET: OFFICE ADMINISTRATIVE MANAGEMENT & SUPPORT

Detail-minded Administrative Professional with over twenty years of experience in support services.

Strong organizational and communication skills with the ability to independently plan and direct

business affairs. Trusted advisor and assistant. PC proficiency includes: MS Word, Excel,

PowerPoint, Project, FrontPage, Access, Outlook, Adobe, Lotus, PIMS, BASWARE, SharePoint,

Enfos, Visio, Corel, Ami Pro and Dictaphone.

Core competencies include:

Procurement / Confidential Correspondence & Document Handling / Team Management / Executive

Support /Client Communications / Workflow Planning & Prioritization / Document Records-Data

Management / Mail & Messenger Services / Office Services / Travel Arrangements & Meeting Schedules

PROFESSIONAL EXPERIENCE

URS Corporation, Chicago, IL, Project/Administrative Assistant, 2000 – 2013

Successful support to Senior Project Managers and the associated staff with the management

and implementation of projects, for both government and private industry. Duties include:

Ensure reports, letter and other documents are consistent with document format

requirements; proof and editorial review of written correspondence, report assembly and

shipment; and reproduction of final reports and other important documents.

Maintain tracking list of over 45 vendor invoices, authorizations, billings and costs; update

project action item list, and ensure spending is within budget

Prepare, update and track purchase orders, review prices and product specifications from

various suppliers and gather numbers for weekly and monthly reports/forecasting.

Acquire approvals to process invoices with Accounting and update Vendor billing documents.

Answer inquiries about order changes, cancellations and check requisition orders for accuracy.

Provide meeting arrangements, travel, schedule maintenance and prepare expense reports.

Create, maintain, and provide support and maintenance of the document control system for

large projects (QA/QC) – offsite project files, drawings, project reports, specifications,

proposals, invoice documentation and correspondence.

FAX; file; copy; bind; scan; FedEx and arrange for deliveries of reports, proposals and billing.

United States Postal Service, Carol Stream, IL, Clerk, 1995-2000

Successfully input electronic encoding for incoming postal mail exceeding the daily

benchmark of 7100 keystrokes and 97% accuracy rate.

VA West Side Medical Center, Chicago, IL, Secretary, 1991-1997

Coordinated and managed all administrative functions; typing of correspondence, payroll,

conference planning, travel arrangements, weekly calendars, and special projects for

multiple managers.

Liaison for external hospital affiliates and patients to resolve billing errors increasing

customer satisfaction to 85-90% quarterly.

Managed and controlled budget for patient medical treatments and in-house budget

resulting in a department under run of estimated budget expenditures.

Internal Revenue Service, Chicago, IL, Secretary, 1987-1990

Managed work assignments for a clerical staff of five (5) clerks, ensuring all work

requirements and commitments were met daily.

Trained new hires administering operation procedures to perform job function.

Monitored and maintained 10-15 automotive and payroll expenditures to accurately track

monthly budget reports; calculate production and field time to issue correct base pay

percentage of special allowances and other related expenditures.

EDUCATION

Chicago State University, Chicago, IL

Aurora College, Aurora, IL

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