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Customer Service Assistant

Location:
Hughesville, PA
Posted:
October 08, 2014

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Resume:

Esther N.Charles

*** ******** ** *** *-**

Lancaster PA, 17602

717-***-****

acga8r@r.postjobfree.com, acga8r@r.postjobfree.com

Energetic and motivating personality with highly adaptable to ever changing circumstances.

Currently obtaining a bachelor in Criminal Justice at Penn State University. I am due to graduate

December 20th, 2014. Very Compassionate when it comes to attending to individual needs and

helping others succeed. Have great communication and people skills. I am also great team

player and always willing to learn.

PROFESSIONAL EXPERIENCE

Transitional Living Center

Program Reporting Assistant

June 2013-Present

Efficiently offer support and assistance to TLC participants and program team.

Perform assigned duties to ensure a safe and secure facility.

Welcome and greet all who enter and reside at TLC in a friendly and cordial way.

Answer telephone: take messages, forward calls and explain program when necessary.

Perform a building inspection at the start of your shift to make sure building is secure and

safe, i.e. Kitchen, lounge, family room are clean and orderly, all safety equipment is

functional, fire exit doors are secure etc.

Be aware of activity on the floors by monitoring video system and documenting any

violations and ensure that participants abide by TLC's participant manual rules and the

policy and procedures.

US Army

Food Service specialist

April 2009-present

Performs preliminary food preparation procedures

Prepares and/or cooks menu items listed on production schedule

Bakes, fries, braises, boils, simmers, steams and sauté's as prescribed by Army recipes

Sets up serving lines, garnishes food items, and applies food protection and sanitation

measures in field and garrison environments

Receives and stores subsistence items

Operates, maintains, and cleans field kitchen equipment

Erects, strikes, and stores all types of field kitchens

Performs preventive maintenance on garrison and field kitchen equipment.

US Army

Radio Technician Operator-Afghanistan

December 2011-2012

Monitor all traffic on assigned net

Troubleshoot and repair communications problems as required

Remain abreast of the tactical situation at all times

Prepare and attend shift change briefs and staff huddles

Know Commanders Critical Information Requirements (CCIR). Ensure Battle NCO/CPT

is notified upon radio traffic meeting CCIR requirements

Maintain and update journal (DA 1594) of all incoming/outgoing message traffic

frequently

Assist in the preparation of orders and briefings as required

Sending medical evacuation request in other to get casualty and wounded soldiers proper

medical attention

Certified Nursing Assistant

Conestoga View- 900 East King Street Lancaster, PA 17602 717-***-****

February 2010- November 2011

Help provide basic care for residents

Administering basic care and tending to the hygiene needs of patients

Assisting with motion exercises and other rehabilitative measures

Taking and recording blood pressure, temperature, pulse, respiration, and bodyweight

Providing emotional and support services to patients, their families and other caregivers

Observing, documenting and reporting clinical and treatment information, including

patients' behavioral changes

Customer Representative

Turkey Hill- 806 New Holland Ave Lancaster, PA 17602 717-***-****

July 2006-August 2008

Provide customer service and handle the payments of hundreds of customers daily

Maintained and restocked inventory

Manage cash register

Cook Helper

Lancashire Hall - 2829 Lititz Pike Lancaster, PA 17601 717-***-****

October 2004-June 2006

Assist cook prepare meals for residents

Maintain Pantry’s inventory

Took orders, served meals, set and cleared tables

Assist the cook with prepping meals

EDUCATION AND TRAINING

Penn State Harrisburg - 777 W Harrisburg Pike, Middletown, PA 17057

BA in Criminal Justice, concentration in working with juvenile Delinquents, anticipated

graduation December 2014

Warrior Leadership Course – Camp Williams, Utah

Developing written communication, Oral communication, and leadership skills August 2011-

September 2011

Harrisburg Community College -- Lancaster, Pennsylvania

Completed 61 credits toward a BA in Criminal Justice, 2010 to 2012

Advanced Individual Training -- Fort Lee, Virginia

Food Service specialist (92G) school, May 2009- September 2009



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