Wendy Gilbert

**** * ********* *** **** C

Littleton, Co 80128

Phone: 720-***-****

E-mail: acga8g@r.postjobfree.com

Objective

To bring my 18+ years of experience in Order Management Processing,

Inventory, Customer Service, Management and Collections, and Supervision to

a company that believes and encourages hard work, dedication, loyalty and

most importantly, a sense of community within the workplace.

Summary of qualifications

I have worked for several companies in the position of Order Management

Processor, Inventory-Control Specialist, Business Processing Supervisor,

Consumer Collector, and Accounts Receivable. This has included working in

Oracle, Microsoft Office Applications, Legacy and AS400 systems. My

experience includes OM Processing, telecommunications, manufacturing, and

collections. My job duties have incorporated resolving OM issues such as

disputes and processing issues, cash-on-account problems, customer-service

complaints, and accounts that needed to be placed. I have also had

experience and training as a team leader and have served in a supervisory

role. I have interacted with corporate and district offices, tracked and

evaluated employee work performance, and provided employee training.

Professional experience

2013-2014 Southwest Credit Systems

Residential Collector-My work duties consisted of making outbound

collection calls for companies such as: A T& T, Sprint, T-Mobile and

Comcast. These calls involved engaging the customer and to resolve with

payment on the account. These calls were made using the Latitude and Liveox

manual systems. We met once a month with our supervisor to go over overall

performance that included Quality assurance of calls, proper language and

accuracy of all calls.

2008-2O13 Oce-Imagistics

Order Management Supervisor-Oversee and manage a department of 15 employees

for new business orders for our Central Region. My responsibilities

include: providing daily communications that are clear and concise, keeping

the team aligned with corporate goals, prioritizing workloads and managing

time efficiently, monitoring and coaching employees, evaluating work

results, resolving conflicts, motivating and developing team skill sets,

and routing accurate information through proper company channels.

2002-2008 Oce-Imagistics

Order Management Processor-Focused on reviewing, verifying and processing

Copier and Fax orders from Sales districts nationwide. Required very

detailed work, under high pressure with month- and quarter-end deadlines.

This job also required efficient multi-tasking and the ability to interact

not only with sales personnel, but corporate and regional offices on a

regular basis. To ensure completion of orders it also entailed working with

the district and customer in resolving outstanding balances on all

accounts.

1998-2001 Oce Imagistics

Inventory-Control Specialist- My duties involved picking up and tracking

returned Imagistics equipment. Working with the Regional distribution

centers and local trucking companies was done daily.

1995-1998 Pitney Bowes

Order Management Business Processor-Responsible for manually reviewing and

entering all sales orders that came in from the sales office for copier and

fax orders. Worked with Corporate offices, RDC's, District offices, and

customers. Verified customer information and any open or delinquent

balances; worked with our internal credit and collection department to

resolve balances quickly and efficiently.

1994-1995 Pitney Bowes

OM Business Processing Supervisor- Manually kept track of employee

productivity on all orders as well as time cards, vacation schedules, sick-

time and attendance. Monthly and Quarterly reports were also required.

Training and employee mentoring were done on a monthly basis.

1990-1994 Pitney Bowes

Accounts Receivable and Collections Agent-Made collection calls on past-due

accounts, resolved cash on accounts, researching system, or OM Business

processing errors, made decisions to put past-due accounts on COD and

placed accounts for collection to outside agencies.

1986-1990 Sprint

Commercial and National Collector- Began in Residential Collections, then

moved up to Commercial Collections and eventually National Accounts. Made

outbound collection calls, worked on account balances with cash on

accounts, customer disputes and credits. Resolved multimillion-dollar

accounts, such as Pan Am Airlines. Frequently traveled to resolve issues on-

site with the customer.

1983-1986 Frye Copy Systems

Commercial Collector-Started my position with this manufacturing company

doing credit checks on new accounts. Then moved up to Commercial

collections on accounts 30 days and older. I also maintained trial aging

reports and monthly 30-, 6-0 and 90-days balance ledgers.

Education Bachelor of Science Degree

Graduated with a Bachelor of Science Degree with a Major in Anthropology

from Fort Lewis College in Durango, CO.

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