Reggibeth R. Gonzalez

**** ****** **. *********, ** 77471

832-***-****

acga74@r.postjobfree.com

Objective:

Looking to obtain a Bilingual Customer Service Representative/ Office Assistant position with an

established company with opportunities for advancement and personal growth. I am a fast learner, hard

working woman, dedicated to my priorities, responsible and with a strong capability to work in a fast

pace and high pressure environment.

Experience:

Modis Staffing (Waste Management)

May 2014 to Date

Job Title: Payroll Support /Employee Service Center

• Perform daily payroll department operations

• Taking inbound calls to assist employees with payroll issues

• Making reports to the appropriate departments

• Filling out DOT/VOE requests

• Transfer the calls to the appropriate departments

Burnett Staffing (Just Energy)

January 2014 to May 2014

Job Title: Customer Service Representative/SPOC

• Taking inbound calls from customers to assist them with gathering information

• Processing payments and offer payment arrangements when needed

• Renewing contracts and offering the best available rates there are

• Processing new enrollments

Professional Alternatives (Stewart Lender Services)

July 2012- Dec 2013

Job title: Call Center Agent

• Taking Inbounds and assisting customers with their loan modification

• Collecting Documents to finish process of the loan modification

• Data Entry

• Advise customer with the additional documentation needed to accelerate process

• Update customer information in the system

• Transfer calls when need it to the appropriate department for additional assistance

Nwora Law Firm

April 2011-July 2012

Job title: Office Assistant

• Answering Multi-Line Phone

• Schedule Appointments and meeting with courts and mediation departments

• Bookkeeping all data and have it ready for CPA

• Data Entry

• Consultant (Legal Advise) translating for attorney

• Accounts Receivable & Payable and bank deposits

• Open and processing personal injury claims with insurance

• Schedule appointments for clients with doctors if needed

Aerotek (Gexa Energy)

July 2008- 03/2009

Job title: Bilingual Customer Service Rep

• Taking inbound calls to client's call center

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction

• Relies on instructions and pre-established guidelines to perform the functions of the job.

• Works under immediate supervision

• Renewing contracts and offer best available rates

• Taking payments and processing them in an accurate manner

• Processing payment arragements

Message America

September 2006- 05/2008

Job title: Bilingual Operator

• Taking calls and scheduling appointments

• Fowarding message in a timely manner

• Data entry

• Contacting personnel to deliver message

Education:

High School Graduate 1995

Skills:

• MS Office

• Filing

• Typing 35-40 wpm

• Office Procedures

• Telephone Skills

• People Person

• Bilingual ( Spanish-English)

• First call resolution

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