London M. Brown

acga5e@r.postjobfree.com

**** ***** ******** **

77478

323-***-****

OBJECTIVE

Position in Office Support/Customer Service

Medical Case Management

Career Profile

Proven General Office

Strong background in all aspects of customer service and support.

Knowledge of computers: Microsoft Word, Excel, PowerPoint.

Strong Telephone Sales and Follow up

Typing skills 65 wpm; proficient in use of office equipment.

Efficient and good natured; Quick Learner.

Health Maintenance Organizational Skills

Medical Claims/Billing

Work History

04/2014 – Current

{ United Health Care }

Member Services Customer Care Service Specialist

Provided Medical Benefits to UHC members.

Updated Primary Care doctors for members

Submit Appeals Complaints & Grievances

Provided Search for Primary Care & Specialty Doctors.

Managed accounts in Pharmacy System & Updated Primary or Secondary Insurance.

02/2013 – 04/2014

{ KOHLS }

ADMINISTRATIVE ASSISTANT

Provided Clerical Assistance

Maintained Schedules, Time Sheets & Reports Via Microsoft Word, PowerPoint & Excel.

Maintained Manager’s Schedule & Set Appointments

Met Deadlines On Time and Accurately

Conducted New Hire interviews & Orientations.

02/2012 04/2012

{ ACS }

Customer Service

Provided expiration date databases for agents

Provided assistance with electronics to function properly.

Provided Customer Service to service Sprint customers.

02/2011 02/2012

{Dish Network }

Customer Service

Coordinated and managed multiple priorities and projects on a timely basis

Managed Dish Member accounts for billing, programming, and account information.

8/2007 09/2010

{ Pacific Homeworks }

Customer Service/Administrative Assistant

Provided receptionist/secretarial support in various office/ store environments.

Provided owner/agent assistance for insurance policies

Opened and routed mail to appropriate departments within the company

Answered busy telephones, directed and routed calls, and scheduled appointments

11/2008 4/2009

{ InternetBrands }

Customer Care Representative/File Clerk

Provided 'query sheets' for agents

Responsible for processing bulk mailings to customers

11/2007 1/2008

{ The Apple Store }

MAC Specialist, Tech

Beverly Hills/Los Angeles

Utilized efficient and courteous retail and business customer service

9/2006 10/2007 { Full Time Student } West LA College, Culver City, Los Angeles

11/2007 7/2008 { Part Time Student } West LA College, Culver City, Los Angeles

9/2005 5/2006 { Full Time Student } Dulles HighSchool, Sugarland,TX

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