Harold Bienaimer

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Harold Bienaimer

754-***-****

*** ** ***** ******, ******** Pines, FL 33028

acga51@r.postjobfree.com

Personal Summary

A results driven, self-motivated and resourceful supervisor possessing extensive experience of supporting, developing

and motivating teams to perform at an optimal level which drives continuous improvements towards achieving targets

and improving efficiency. Highly organized, energetic and flexible with leadership qualities which have been exercised

through experience.

Skills

• Strong decision making and problem solving skills.

• Able to manage available resource to maximize productivity and efficiency.

• Constantly looking at ways to improve performance and achieve set targets.

• Able to quickly understand customer needs and to deliver timely solutions.

• Excellent communication skills, both written and verbal.

Experience

12/2010 - Current Team Leader/Supervisor

TeleperformanceUSA Boca Raton, FL

• Effectively managing, coaching, motivating and developing the customer service and sales skills of the team.

• Supervising the day to day activities of a team of up to 20 agents.

• Monitoring & reporting on standards & Key Performance Indicator targets.

• Praise team members to create a positive working environment.

• Identifying and evaluating employee training requirements.

• Ensure professionalism & high quality is continually maintained.

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03/2000 – 07/2008 Personnel Specialist

United States Navy Norfolk, VA

• Provide enlisted with information and counseling related to Navy occupations & opportunities.

• Maintained & audited pay and personnel records of military personnel.

• Prepared & routed routine naval correspondence and administrative naval messages.

• Instrumental in redefining & updating the office job description and directives.

Education

Current Bachelor of Science: HealthCare Management/ I.T.

• University of Phoenix – Miramar, FL

2012 A ssociate of Arts: Computer Network Systems

• ITT Technical Institute – Ft Lauderdale, FL

Harold Bienaimer

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