Objective/Profile

A self motivated IT professional with over 10 years of experience managing

enterprise network infrastructure, IT projects, analysis, design, and

administration. Team-oriented and outgoing individual with exceptional

interpersonal communicator who effectively interacts with clients and

management at all levels.

Professional experience

Area Director of IT (All Ontario Managed IHG Hotels) at IHG

(December 2013 - Present)

. Responsible for managing the IT operations for the IHG Managed Hotels in

Ontario (Intercontinental Toronto Centre, Intercontinental Toronto

Yorkville and Holiday Inn Int' Airport Hotels).

. Accountable for developing the architectural design of business solutions

through collaboration with sales & marketing and senior management.

. Provide strategic direction, coaching and mentoring to IT staff.

. Responsible for negotiating contracts and building beneficial

relationships with all third party support companies and vendors in order

to guarantee the functionality of the business

. Guiding the Hotels Vision accordingly as related to new avenues of IT

implementation

. Consistently focused on customer satisfaction, revenue and

profitability .

Intercontinental Toronto Centre/Yorkville November 2010-

December 2013.

Area Director of IT

. Accountable for all IT projects and upgrades for two Intercontinental

Hotels in Toronto.

. Responsible for managing the IT budget (between 500k and 2 million

dollars).

. Accountable for developing the architectural design of business solutions

through collaboration with sales & marketing and senior management.

. Provide strategic direction, coaching and mentoring to IT staff.

. Accountable for planning, coordinating, directing, and designing all IT

related activities of the organization.

. Proactively optimize the operating environment to deliver reliable,

scalable, well architected and supportable business solutions.

. Successfully managed the deployment and support of data, telephony and

all IT related services which in most cases, generate revenues and

support the Sales and Marketing team on their daily duties.

. Responsible for negotiating contracts and building beneficial

relationships with all third party support companies and vendors in order

to guarantee the functionality of the business.

Intercontinental Toronto Centre Hotel April 2008- November

2010.

IT Director

. Responsible for the leadership and management of all information

technology & telecommunication Systems including but not limited to:

Property Management System, Point of Sale, High Speed to Guest / Meeting

Rooms, Telecommunication Switch/Voicemail, In-Room Digitalization, Local

Area Network technical design, deployment and support.

. Maintained and managed an environment of multi-platforms that consists of

10 Servers running Windows 2003, Linux and UNIX operating systems. WAN,

OWA, IIS, and ISA, Oracle and MS-SQL Database servers.

. Prepared the budget as well as 5 years technology plan.

. Guided the Hotel's Vision accordingly as related to new avenues of IT

implementation.

. Lead successful projects in a short period and minimal downtime.

Sheraton Centre Toronto Hotel - Royal Kind Edward Hotel/March 2006 - April

2008.

Area IT Analyst & Network Administrator

. Responsible for IT new projects and upgrades for both properties.

. Responsible for IT support for the Hotels applications and projects in

the company.

. LAN/WAN administration, including configuration, authentication, domain

management, cabling/connectivity/network gear, antivirus and security.

. Managed, coached and trained all IT/Telecom personnel in the department.

Sheraton Centre Toronto Hotel / July 2004 - March 2006

System Analyst & Network Administrator

. Responsible for server configuration management, including maintenance,

storage, and monitoring/alerting.

. Responsible for hardware and software installation (upgrades, adds and

changes in desktop and laptop computers).

. Install and set-up email account using Microsoft Exchange and TCP/IP

protocols.

. LAN/WAN administration, including configuration, authentication, domain

management, cabling/connectivity/network gear, antivirus and security.

. Installation and configuration Exchange Server and managing all emails

accounts for Internet and email access.

Technical Skills

. Strong knowledge working with Sales & Marketing Tools, PMS, POS systems

for retails and hospitality business.

. Active Directory Services on Microsoft Server 2003 Platforms.

. CISCO Network devices configuration, Switches, Modems and Routers

. Internet working/LAN/WAN data communications, TCP/IP, IP routing, VPN

connections, Wireless LANs.

Education and ACCOMPLISHMENTS

. IT Director of the Americas award, June 2013

. Leader of the Quarter, December 2013 2013.

Working towards PMP certification. (ITIL v3 foundation course, Toronto

2010)

Leader on the Quarter, April 2009

Two more nominations as the Leader of the quarter during 2009 and 2010.

Excelling as a Manager. SkillsPath. Toronto. October - 2008

Cisco CCNA network associate certification, Herzing College, Toronto. 2007

Certified Wireless Network Administrator (CWNA), Herzing College, Toronto.

2007

MCSE 2003, Herzing College. Toronto, Canada. 2006

Programming and Database Analyst. MINREX, Cuba. 1995

Bachelor Degree (Computer Science Engineer) Honours Degree. S. T. I. "Jos

A. E.", Cuba. 1990

References Available Upon Request

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