JUDE VINOD LEION

[pic] [pic]

Phone no: +1-312-***-****

Email: acga3m@r.postjobfree.com

Objective:

To join a team oriented, results driven, energetic group interested

in collectively driving an organization to new performance levels.

Summary of Skills:

. Over 10 years of extensive knowledge and technical skills in product

support of which over 7 years of extensive knowledge and experience in

Open system Storage Environment that involves products like Hitachi(USP,

USPv, AMS, VSP, G1000), EMC, HP EVA, IBM XIV and NetApp.

. Experience on EMX VMAX 40K and Centera products and also have experience

on EMC tools like EMC Unisphere, Symcli, SRDF etc.

. Familiar with Business Continuity Solutions like SnapView Clone/Snapshot,

SANcopy, (CLARiiON) and TimeFinder (Mirror/Clone/Snap) at the

Symmetrix/DMX level.

. Extensive experience on multi-tier Enterprise Storage systems including -

Performance analysis & Reporting, Disaster Recovery solutions, Fabric

installation and migration planning; implementation, design,

installation, migration, virtualization, management and monitoring.

. Experience on Midrange and Enterprise Storage Infrastructure

administration, Support and management.

. Experience in zoning, provisioning, SAN/ NAS connectivity, configuring

thin pools/ devices, Replication that includes Hitachi Universal

replicator, EMC SRDF replication, EVA and XIV as well.

. Expertise in storage administration/implementation - design, deployment

and maintenance of SAN/ NAS environment.

. Experience working in multiple operating systems - Windows, UNIX, VMWare.

. Expertise on different SAN Switch models - Brocade 48K, Enterprise level

DCX etc.

. Worked in several Customer Relation Management tools like Remedy, Service

Now, CMIS WEB, Clarify, Siebel, and Dellserve.

. Excellent communication skills and a diligent enthusiast with a flair for

learning.

. Expertise in collaborating with Off-shore and Nearshore teams with 24/7

on-call production support.

. Received several awards, recognition and appreciations from customers and

clients for prompt response and problem solving skills.

Technical Skills:

Storage Hardware Technology : Hitachi (USP, USPv, AMS, VSP, G1000), EMC

(Centera and VMAX), HP EVA, IBM XIV, Netapp (G Filer & FAS)

Storage Software : Hitachi Command Suite 7 and 8,

HiCommand Device Manager, HiCommand Tuning Manager, Universal Volume,

Manager, Performance Monitor, TruCopy, Trucopy Async, Universal Replicator,

Volume Shredder, Centera Viewer, Unishpere for VMAX, SymCLI, Command View

for EVA, XIV GUI, Netapp Operations Manager

Professional Summary:

Northern Trust, Chicago, IL

Aug 2009 - Till date

SAN Storage Engineer

Northern Trust (USA) - Storage Consultant

Job Profile & Responsibilities

. Monitoring System generated alerts for storage in scope and perform

initial triage

. Proactive monitoring of alerts and thresholds for, Storage Arrays like

EMC (VMAX, Centera), Hitachi (USP, USPv, VSP, AMS), IBM XIV, HP EVA,

Brocade Fabrics, Space Utilization, Multipath Options, Tape

Infrastructure (Silos, Drives and Virtual Tape), Tape installation within

Tape Libraries

. Handling Service, Incident and Change requests, report Generation and

enhancements as required

. Identifying performance bottlenecks, monitoring performance patterns and

investigating performance based issues via EMC Performance Analyser

through Unisphere for VMAX, Hitachi Tuning Manager and Virtual

Instruments tools

. Creation of LUNs and Volumes and Expansion of LUNs on Hitachi Storage

Subsystems..

. Zoning on Fiber Channel Switch using Brocade Network Advisor - BNA tool.

. Troubleshooting Switch Connectivity issues and errors on SAN Fabric

. Trend Analysis on Space and Cache utilization

. Host Migrations between Storage Arrays and also coordination of V-motion

Migration with VMware.

. Tier Storage Migrations within Storage Subsystem Pools.

. Mapping, Masking and Auto provisioning in EMC VMAX arrays.

. Partial and full storage reclamation for Live and decommissioned servers

from EMC Centera and VMAX arrays

. Creating storage pools, RAID groups and Binding LUNs.

. Managed Replication through SRDF and have knowledge on the Timefinder

mirroring.

. Implemented several Disaster recovery solution SRDF/A on VMAX and also on

Hitachi products which is based on various platforms.

. Worked on EMC grabber tools to generate logs for support and also on

getconfig logs for Hitachi products.

Achievements

. Have received Star Performer Award twice for the Highest Customer

Satisfaction.

. Have been receiving frequent Customer appreciation emails since the start

of the project.

. Have been receiving the highest rating in the entire appraisal process

initially and this made way for the quickest promotion from IT Analyst to

Asst. Consultant after completing 1 year.

. Successfully and single handedly worked on Host and Tier Migration in

Hitachi which helped to a cost avoidance of $2 million dollars' worth of

spending in additional Storage Disks.

. Successfully Migrated VM clusters from End of Life Hitachi Storage to the

New Hitachi Storage subsystems.

. Successfully coordinated the transition of the storage Level 1 activities

to the Front end Monitoring team to handle all alerts and events

generated from Storage systems and Switches.

Verizon Data Services India Ltd., Chennai, India

Jun 07 - Aug 09

Senior Analyst - Storage Engineer

VDSI-VIPS-OSS & SIDM_VSU

Job Profile & Responsibilities

On-Shore Operations

. Issue Tickets are raised automatically or manually by Storage Filers due

to snap failures and snap mirror issues.

. Job Profile includes monitoring of tickets and routing them to the

respective on shore engineer with respect to different data centers

located in United States of America.

. Performing regular health checks of all the Virtual Storage filers in

different Datacenter in the US through the Netapps Operations Manager Web

Tool.

. Creating reports of the Tickets data and following up with the On Shore

engineers in order to resolve the issues.

Off-Shore Operations

. Maintaining the Netapp G-filers (GF980) with the Sun Solaris console

servers.

. Running Fail-over test and Disaster Recovery test under the maintenance

window in a monthly basis.

. Health checking the Storage related equipments in a daily basis and

trouble-shooting the same.

. Providing Infrastructure support for all the Project Shares and Home

folders located at offshore.

Achievements

. Having hands-on experience on the configuration of Netapp G-filers in

managing the Project shares and Data backup of Home in the Storage

Servers.

. Worked on shell scripts for creating reports for daily monitoring of

Storage equipments.

. In a daily basis health checking all the Storage related equipments using

monitoring tools like Hi-Track, automated scripts etc.

. Single handedly took care of Shutting down and bringing up the storage

and server hardware during a Disaster due heavy rains. Received an award

for the same.

. Having hands-on experience on hardware replacements, Firmware upgrades

etc. on the storage servers including Lotus Notes Server (IBM-AIX).

Training and Certifications:

. Attended training on Data ONTAP Fundamentals and Data ONTAP Advance

(NFS/CIFS/Data Protection and retention at Netapp site in Bangalore,

organized by Verizon.

. Attended in-House training on Perl scripting, Shell Scripting and UNIX

admin.

Hewlett Packard Global Solutions Center, Bangalore. India

Nov 05 - Jun 07

Mission Critical Solutions Center Engineer

Mission Critical - ISS & Storage Arrays

Job Profile & Responsibilities

. Job responsibilities include troubleshooting & configuring HP's Proliant

servers Tape Drives and Storage arrays.

. Complete Understanding on Itanium & Pentium Servers which includes Blade

& Proliant (Density in-Line & Maximized in-Line).

. Configuration and Troubleshooting of hardware/software RAID on servers.

. Configuration of SCSI, SATA and Smart Array controllers.

. Remote administration of HP servers using ILO, RILOE and RILOE 2

. Server diagnostics using Survey, ACU & IML Viewer.

. Remote deployment of software's/updates on multiple servers using RDU and

RDP.

. Ensure Redundancy of Memory and Storage with Online Spare configuration.

. Remote System server monitoring using HP SIM (Systems Insight Manager)

. Server Configuration using tools like RBSU & ACU.

Achievements

. Received the E-Awards twice for excellent Customer satisfaction.

. Made revenue for HP by selling the HP's Mission Critical Contracts to

five different customers and received E-awards for the same.

. Promoted as Mission Critical Solution Center Engineer recently. Role

includes support for Proliant Server, Tape drives and Storage Devices.

Dell International Services, Bangalore, India

Aug 04 - Oct 05

Technical Support Expert

US-CTS Portables

Job Profile & Responsibilities

. Trouble shooting on all hardware and software issues concerning Dell

portables (Includes Inspiron and Latitude models).

. Maintaining a min Average handling Time of 25 min.

. Also calling back customer as follow up for the calls taken.

. Maintaining CSAT scores for the team in a shared folder.

. Updating the team on all new updates and new technologies.

. Worked for both consumer and value segments covering range of products

like desktops, portables, and wireless devices.

Achievements

. Promoted as Technical support expert.

. Was placed 6th twice in the quarterly stack ranking which is been

evaluated out of all the agents on the floor.

. Organized, conducted and participated in various cultural, team learning

activities.

Slash Support India Pvt. Ltd., Chennai, India

Feb 04 - July 04

Trainee Support Engineer

'Linksys'

Job Profile & Responsibilities

. Troubleshooting on all networking devices that are being produced by

Linksys

. Maintaining a minimum AHT of 20 minutes.

. Trouble shootings involving - configuring a small and home office

network.

Achievements

. Promoted as an escalation lead to handle unresolved calls.

. Mentored two teams.

Certifications & Trainings:

. MCSE 2000, MCDBA, MCP - December 2003.

. Netapp NCDA Certified - Nov 2010.

. ITIL V3 Foundation Certified.

. Completed Storage SNIA training in 2009.

. Completed Hitachi Foundation and VSP training in 2013.

EDUCATION

. Bachelor of Engineering in Electrical & Electronics (2003) - Madras

University, Chennai, Tamilnadu, INDIA.

Contact this candidate