DIANA CARRANZA
***** *** ********* **, ******* TX 77089
H: 832-***-**** C: 832-***-****
acga2q@r.postjobfree.com
PROFESSIONAL SUMMARY
I am an office assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. I have an excellent work ethic
and strength in boosting company morale. I have many years experience in the costumer service industry and am able to handle high volume phone
systems. I value a team effort but are able to excel working alone.
SKILLS
Customer service oriented
Appointment setting
Invoice processing
Multi-line phone proficiency
Microsoft excel certified
Professional phone etiquette
Excellent communication skills
. Bilingual
Flexible
WORK HISTORY
BEAUTY ADVISOR, 07/2005 to 12/2006
SALLY BEAUTY SUPPLY – 10013 ALMEDA-GENOA STE E
Greeted customers as they walked in the door, helped them with any questions they had about a product. Worked the register, answer the
phones, kept the store clean, maintained inventory and managed bank deposits.
CASHIER 12/2006 to 06/2007
New York and company- 1220 Gulf Fwy, Houston, TX 77034
Worked the cash register, greeted customers, kept the store clean, assisted customers, maintained inventory in stock room.
RECEPTIONIST, TITLE CLERK, 07/2007 to 10/2009
HONDA MAZDA OF CLEAR LAKE-20233 Gulf Fwy, Webster, TX 77598
Worked in the main switchboard, logged in license plates, called customers to verify appointments and filed paper work. I also worked in the
accountings office as an office assistant and did car title paper work. Daily duties included office errands and handled the bank deposit as well.
RECEPTIONIST, 11/2009 to 01/2011
REFLECH BEAUTY- 7014 Woodridge Dr, Houston TX 77087
Answered the phones, set up appointments for the stylists and assisted stylist on anything they needed. I greeted the customers, prepare the
stylists stations for the day, and keep the salon clean.
RECEPTIONIST/BODY SHOP OFFICE ASSISTANT, 01/2010 to Current
AUTONATION CHEVROLET-13800 Gulf Freeway, Houston TX 77034
Worked the main switch board in the sales building, logged in the customers license plates, did courtesy calls to the customers letting them
know about their plates, greet the customers as they walk in, answered multiple calls at once, taking messages down or transferring calls.
I got transferred to the body shop office as an assistant after two years of working the switchboard. In the body shop office I answer the
phones, make check request. Call insurance companies for assignments for repairs. Set up towing schedules and make sure the tow companies
get paid for bringing in vehicles. I deal with a lot of vendors and im responsible for all their invoices to give them a purchase order number to
make sure they get paid. Help customers out with any questions they might have on their vehicle status. I also do the bank deposit everyday
make sure it gets posted, get the customers paper work ready for when they pick up their vehicles and handle customers payments.
HAIRSTYLIST, 01/2011 to 03/2012
RTL IMAGE HAIR STUDIO- 3910 Fairmont Pkwy
Hairstylist, answered phones, set up appointments, keep my station clean and greet customers
EDUCATION
High School Diploma:2004
CESAR CHAVEZ HIGH SCHOOL- 8501 Howard Dr. Houston, TX 77017
Cosmetologist: Cosmetology, 2009
SAN JACINTO COLLEGE SOUTH CAMPUS- 13735 Beamer Rd, Houston, TX 77089