DIANA CARRANZA

***** *** ********* **, ******* TX 77089

H: 832-***-**** C: 832-***-****

acga2q@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an office assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. I have an excellent work ethic

and strength in boosting company morale. I have many years experience in the costumer service industry and am able to handle high volume phone

systems. I value a team effort but are able to excel working alone.

SKILLS

Customer service oriented

Appointment setting

Invoice processing

Multi-line phone proficiency

Microsoft excel certified

Professional phone etiquette

Excellent communication skills

. Bilingual

Flexible

WORK HISTORY

BEAUTY ADVISOR, 07/2005 to 12/2006

SALLY BEAUTY SUPPLY – 10013 ALMEDA-GENOA STE E

Greeted customers as they walked in the door, helped them with any questions they had about a product. Worked the register, answer the

phones, kept the store clean, maintained inventory and managed bank deposits.

CASHIER 12/2006 to 06/2007

New York and company- 1220 Gulf Fwy, Houston, TX 77034

Worked the cash register, greeted customers, kept the store clean, assisted customers, maintained inventory in stock room.

RECEPTIONIST, TITLE CLERK, 07/2007 to 10/2009

HONDA MAZDA OF CLEAR LAKE-20233 Gulf Fwy, Webster, TX 77598

Worked in the main switchboard, logged in license plates, called customers to verify appointments and filed paper work. I also worked in the

accountings office as an office assistant and did car title paper work. Daily duties included office errands and handled the bank deposit as well.

RECEPTIONIST, 11/2009 to 01/2011

REFLECH BEAUTY- 7014 Woodridge Dr, Houston TX 77087

Answered the phones, set up appointments for the stylists and assisted stylist on anything they needed. I greeted the customers, prepare the

stylists stations for the day, and keep the salon clean.

RECEPTIONIST/BODY SHOP OFFICE ASSISTANT, 01/2010 to Current

AUTONATION CHEVROLET-13800 Gulf Freeway, Houston TX 77034

Worked the main switch board in the sales building, logged in the customers license plates, did courtesy calls to the customers letting them

know about their plates, greet the customers as they walk in, answered multiple calls at once, taking messages down or transferring calls.

I got transferred to the body shop office as an assistant after two years of working the switchboard. In the body shop office I answer the

phones, make check request. Call insurance companies for assignments for repairs. Set up towing schedules and make sure the tow companies

get paid for bringing in vehicles. I deal with a lot of vendors and im responsible for all their invoices to give them a purchase order number to

make sure they get paid. Help customers out with any questions they might have on their vehicle status. I also do the bank deposit everyday

make sure it gets posted, get the customers paper work ready for when they pick up their vehicles and handle customers payments.

HAIRSTYLIST, 01/2011 to 03/2012

RTL IMAGE HAIR STUDIO- 3910 Fairmont Pkwy

Hairstylist, answered phones, set up appointments, keep my station clean and greet customers

EDUCATION

High School Diploma:2004

CESAR CHAVEZ HIGH SCHOOL- 8501 Howard Dr. Houston, TX 77017

Cosmetologist: Cosmetology, 2009

SAN JACINTO COLLEGE SOUTH CAMPUS- 13735 Beamer Rd, Houston, TX 77089

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