Shanetta Teet

*** ** ******

Butner, NC *****

919-***-**** Home

acg9b6@r.postjobfree.com

Summary of Qualifications:

Adding desktop computing devices to Microsoft Domain Environment from either Novell or Active Directory and Microsoft SCCM Creating, copying, and igrating user related desktop profiles on Microsoft Client Machines Provide support, should as applying patches to the Windows 2003 – 2008, MAC and Linux platforms. Voluminous knowledge of troubleshooting of servers and computer hardware, peripheral’s, should as network printer, and computer network, on-site and with VMWare.

Tremendous and varied experience working with routers, ethernet cables, troubleshooting and rewiring.

Remarkable customer service, earning over five outstanding awards.

Great proficiency in attending the troubleshooting calls with quick resolutions.

Ability to administer active directory, creating users accounts, groups, etc.

Ability to administer lotus notes, creating users accounts,

Proficiency in Symantec Netbackup, as well as Citrix virtual desktop,

Ability to set-up Voice over IP phones.

Thorough knowledge of operating system, Windows, Linux, LAN, WAN, TCP/IP, etc.

Professionally proficiency in all of Microsoft software.

Comprehensive knowledge of company’s SOP’s.

98% achievement of the SLA.

Professional Experience:

IBM, RTP, NC 09/2013 – Current

Ops. Production Analyst

Conduct server upgrades and database migrations from Windows server 2008 to Windows Server 2012, virtualizing using Hyper-V.

Reconfiguring application pointers to correspond to new server name schemes and paths.

Recommend, plan, and install new hardware per system and operating system requirements and nature of use.

Analyzing systems, to ensure accuracy.

Reporting any issues and all troubleshooting techniques used to solve fix issues, including fine tuning scripts and automated processes to prevent future errors.

System wide upgrades of over 1700+ servers in various countries, using remote desktop as main tool used.

Also, assist call center personnel in high volume situations by providing over-flow coverage.

Ciber – Biogen Idec, RTP, NC (04/2008-10/2012)

Deskside Technician II

Installing new computer systems, IP phones, and connecting them in to the Windows LAN.

Installing the basic company image using the software tool name Altiris Console.

Installing, configuring, and troubleshooting; businesses object, Oracle, Outlook, particularly to the company needs.

Attending the maintenance calls, using a Seibel database, remotely and at the desk side.

Recording the serial number, location, user’s information, for all the hardware in the company’s Aims database.

Informing the users about precaution measures for some of the frequently arising system concerns.

Ordering and replacing hardware, desktops, laptops and network printers.

Configuring new handhelds.

Building images using Microsoft SCCM, for Windows 7 operating systems.

Lenovo, Morrisville, NC (08/2001-03/2008)

SAP HR Functional Analyst

Supporting and enhancing SAP modules, such as PA/OM, ESS/MSS data.

Served as a liaison to technical staff, users, and management on the design of SAP to fit the company needs.

Resolving business related problems for local and global departments.

Providing technical training of SAP.

Preparing daily Ad HOC reports for, payroll, benefits.

Assisting in justification, planning, implementing, and testing of SAP software package.

95% successful of implementation of organizational management structure.

98% approval rating on Q & A project.

Duke University Medical Center, Durham, NC (10/1989-07/2000)

IT Analyst

Installing system for new users.

Providing online and on-site support to users.

Attending and recording maintenance call using the remedy system.

Prepared a training manual for the users on the basic usage of computer.

Managing inventory budget, purchasing hardware.

Working with third partly vendors negotiating contract for services, with Dell, HP.

Build a image server for the Leaning and training lab.

Education:

Networking Technology degree program at Vance-Granville Community College, Butner, NC.

Six Sigma Green Belt at Lenovo provided by North Carolina State University, Raleigh, NC.

Coursework in Computer Science North Carolina State University, Raleigh, NC

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