S andra N. Malcolm

Brampton, Ontario, L*R *M* (H) 647-***-**** acg8y8@r.postjobfree.com

TO P P E RF O RM IN G & R ES U LTS -D RIV EN L EA D E R

Client Services Management Administrative Management Contract Packaging Management

Energetic and accomplished professional, with 20+ years of broad based experience encompassing customer relations, sales

achievement, creative marketing, and management in the packaging industry; keen ability to adeptly manage a variety of

concurrent projects and business process improvement initiatives. Strong interpersonal skills, proficient in nurturing positive

stakeholder relationships and communicating effectively at all levels. Seeking to utilize experience, transferable skills, and

exceptional work ethic in an organization that values dedication and bottom-line results.

EXPERTISE

AREAS OF

International Contract Packaging Supply Chain Management Contract / Price Negotiation

Account Management / Retention Budgeting & Cost Containment Persuasive Sales Presentations

Customer-Focused Service Quality Assurance & Control Leadership & Staff Management

Sales & Business Development Loss Prevention / Shrink Control Efficient Project Management

P&L Management / ROI Purchasing / Procurement Team Training & Development

SNAPSHOT OF ACHIEVEMENTS

Managed sales operation that met annual sales target in excess of $3 million.

Generated $100K in sales of prototype product from R&D.

Increased production of international corporate R&D up to 15% within 6 months.

Closed up to $3M in sales to major customers with customer-specific product support packages.

PROFESSIONAL EXPERIENCE

WRITE SUCCESS CONSULTING, Brampton, ON 2014 (Present)

Owner & CEO

Provide consulting, auditing, and comprehensive administrative services to students and small business owners.

Ensure outstanding customer service and on-time delivery of proofreading and editing projects.

Use strong business acumen and excellent planning skills to orchestrate all aspects of daily operations.

BELLWYCK PACKAGING SOLUTIONS, Mississauga, ON

2011-2013

Large folding carton supplier and contract packager that offers a one-stop approach to the Pharmaceutical, OTC and Health and

Beauty industry.

Account Manager (2011-2013)

Conducted needs assessments; communicated key concepts, solved problems, and built consensus and excitement by

interacting effectively with key decision makers; negotiated and finalized contract agreements.

Developed and maintained key business relationships with key influencers to further goals and objectives.

Ensured sales volumes and customer service strategies aligned with profitability objectives by maintaining high-level

understanding of Sales, Marketing and Brand Integration as well as the overall vision of the company.

Set, managed and achieved approved sales budgets, effectively driving high-quality sales operations, and resolving complex

issues to deliver results within a competitive environment.

Prepared monthly reports and funneled competitive intelligence information to assist in managing industry risk, responding

to early signals of industry change and, achieving a sustainable competitive advantage.

Developed, mentored, guided, and supported new members of the Sales Team, sharing knowledge and best practices.

Key Achievements:

Maximized both sales and customer satisfaction by leveraging consultative selling and customer support proficiency.

Managed and expanded a client portfolio while actively prospecting new clients throughout the marketplace.

Drove sales and profitability by collaborating with various internal departments to deliver on-time results.

ACE PACKAGING LIMITED, Mississauga, ON 1997-2011

Medium sized contract packager for the Pharmaceutical, OTC and Health and Beauty Care industry.

Sales Manager (1999-2011)

Collaborated with the President and General Manager to identify opportunities for corporate growth; developed and

implemented sales strategies and tactics that aligned sales and marketing functions and delivered bottom line results.

Established pricing structures with the President, and prepared formal RFP responses and quotes to customers.

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Prepared and delivered sales presentations conveying complex concepts in simple terms and tailoring presentations and

delivery style to the audience.

Presented at all levels of multinational organizations while demonstrating credibility in all business situations.

Effectively showcased packaging capabilities and services by initiating and assisting development of the company brochure;

also managed external consultants to develop and launch the company’s website.

Exceeded sales contribution margin targets and established new accounts while managing existing pharmaceutical and beauty

care accounts by identifying, pursuing and closing profitable transactions.

Managed the implementation of customers’ account requirements, collaborating with internal departments to provide value-

added solutions.

Purchased customers’ packaging components and ensured adequate on-hand inventory to meet sales demands; maintained

proactive and positive relationships with clients.

Negotiated and scheduled customers’ production needs during weekly Operations production meetings; and maintained

ongoing communication with customers regarding order status.

Key Achievements:

Instrumental in boosting sales by 300% within a ten-year period while significantly expanding the customer base.

Established the corporate Joint Health and Safety Committee and served as Management Representative.

Quality Assurance Manager (1997-1999)

Oversaw operations of the site’s Quality Assurance department as a member of the senior management team while supporting

best in class performance in the areas of product quality, consistency and on-time delivery.

Supported and led internal and external audits (collaborating with Health Canada Auditors).

Continuously improved procedures, processes and tools to support compliance initiatives.

Organized the warehouse and enhanced document location and tracking of all materials within the warehouse by

implementing the Warehouse Locator system

Key Achievements:

Identified improvement areas and drove the implementation of suitable action to achieve results.

Developed, administered and maintained Quality System manuals, including SOPs, and GMP policies and procedures;

successfully delivered SOP, GMP and WSIB training to approximately 50 employees.

PRIOR EXPERIENCE

IVERS-LEE LIMITED (now Jones Packaging), Brampton, ON, 1978-1997

Medium sized primary contract packager for the Pharmaceutical, OTC and Health and Beauty Care industry

District Sales Manager (1995-1997); Senior Sales Coordinator, Quebec Region (1991-1995);

Office & Customer Service Supervisor (1988-1991); Customer Service Representative (1983-1988);

Administrative Assistant to Operations Manager (1981-1983); Assistant Production Supervisor (1980-1981); Production

Packaging Coordinator (1978-1980)

EDUCATION, & CERTIFICATION

TRAINING

Supervisory Management Training; Good Manufacturing Practices Training, 2011

Bachelor of Arts in Social & Political Science, York University, 2010

Achieved Membership into Golden Key International Honour Society at York University, 2010

Certified Member of WSIB Joint Health & Safety Committee, 2006

General Arts Certificate in Sociology and Psychology, Sheridan College, 1998

Supervisory Certificate in Communications & Human Relations, Humber College, 1994

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint); Internet research tools

COMMUNITY LEADERSHIP & MEMBERSHIPS

Public Relations Director, Brampton Minor Football Association, 2006-2009

Member, Brampton Adult Women’s Soccer League, 2003-Present

Member, Georgetown Ladies Flag Football League, 2002-Present

Volunteer, Community Service Order Caseworker, Elizabeth Fry Society of Peel, 1998-2001

Board of Directors, Village Green Cooperative Homes in Brampton (three 2-year terms), 1986-1992

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