L ADERRIA W ILLIAMS w Phone: 850-***-****

acg8vi@r.postjobfree.com

~ C AREER PROFILE ~

I am a self-motivated, highly organized, energetic individual with the ability to communicate

effectively with customers and individuals I encounter. I have a background in Business and above-

average skills in customer service. I can work effectively alone and as a team player. I believe the

skills I have acquired combined with the education I have received will prove to be a valuable asset to

this company.

Core Knowledge & Skill Areas:

Training & Mentoring

Excellent Customer Service Effective in conflict resolution

Knowledge of state laws,

Handling of highly confidential

material regulations, and requirements

relative to the birth and death

certificate completion process

RELEVANT Gulf Coast Medical Center 2001 - 2012

EXPERIENCE

Birth Certificate Analyst

Medical Records (2001-2011)

Women’s Center (2011 – present)

Processing birth certificates for submission to the state of Florida

Preparing physician’s charts for signatures and dictation

Assembling charts for newborns and mothers

Delivering patient charts to various areas within the hospital

Processing facsimile requests

Performing various notarial duties

Regular communication with various medical professionals

Prepare weekly birth log for submission to local office of Vital Statistics

Communication with new parents to ensure timely birth certificate processing

Prepare birth certificate worksheet packets for each new parent/couple

Training of new hires

Golden Corral 1997-1998

Team Member

Cashier/Customer Service

LADERRIA WILLIAMS

EDUCATION A. Crawford Mosley High School (1991-1995)

High School Diploma

Gulf Coast Community College – Panama City, FL (1992, 1995, 1996, 1997, 1998, 1999)

Placement on Honor’s List in 1997

University of Phoenix – Online (2008-2010)

A.A degree in Business Administration

SKILLS/

TRAINING Microsoft Office Software

CERTIFICATIONS

Current Florida Notary Public

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