Melissa Morgan

***** ***** ***** **, ***********, WA 98072 360-***-****

acg8ae@r.postjobfree.com

Process-Based Project Manager

Over 15 years of service-oriented experience, which includes 15 years in project management

•

Excellent presentation and communication skills, demonstrated ability to interact effectively with

•

stakeholders and provide support to both the business and internal and external customers

Excel in creating internal corporate communications

•

Knowledgeable of Six Sigma methodologies and committed to continuous process improvement

•

A detail oriented professional with tenacious research skills and a perseverance to meet objectives

•

Technical skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, Primavera,

Oracle, Access, File Parser, MS Market, Visio, HeadTrax, Informa, and other internal tools within

Microsoft and Samsung employment.

Experience

SPRINT/SAMSUNG

Regional Project Manager II, October 2013 – Present

• Utilized Six Sigma to lead a workshop and identify issues and improvements to the Planning and

Implementation organizations’ work request process.

• Created and implemented cross-functional process improvements which eliminated rework,

reduced errors, ensured consistency, while mainstreaming through specified individuals.

• Let the effort to create a template for work requests to ensure process control, and accurate

access to onsite work activity.

• Work with teams to gather level of effort data and report back to project sponsor and Samsung

National.

• Work closely with business customer (Sprint) and Managers both Regionally and Nationally, to identify

and address operational issues and opportunities.

• Analyze and submit Temporary and Final Closeout Packages into ART database for all work performed in

the Northwest Region, for Sprint approval. Monitor approvals and failures, and work with Operations

Team to collect and resubmit corrected documents as needed.

• Analyze and submit On Air Reserve photos into ART database for Sprint approval, along with upload

Commissioning and Integration documents in Siterra database.

• Handle a variety of reporting databases with internal tools such as Primavera, Oracle, Access, File

Parser, ART, FSO Dashboard, and Siterra data and tracking systems.

• Create Purchase Orders through the FSO Dashboard, monitor approvals and failures on all work

performed and Documents submitted into multiple databases, maintain and update Tracking

Spreadsheets and report daily on the daily, weekly and monthly progress for the Pacific Northwest

Region.

• Determine type of Purchase Orders with complex spreadsheets and cross referencing data with details.

• Work closely with Operations and RF Teams to create Change Management and Cell Site Maintenance

Tickets on work activities with alarms and/or outages, and determine what is the least impactful on

clients for the Pacific Northwest Region.

•Create and document new processes in addition to the improved processes in mulit-matrixed teams.

• Extensive exposure to complex Excel spreadsheets.

• Analyze, update and report forecasts and schedules in both Network Vision and 2.5 projects for the

Northwest Region to support deployment.

• Pulled data from SharePoint, Primavera, Siterra databases, along with multiple different Trackers

received daily, to analyze data for errors, updates needed, and communicated to Vice Presidents and

Directors on specified details within the projects.

• Track and coordinate supply chain logistics for Operations Team, and report to Regional Management

on status.

Melissa Morgan

Page 2

Experience (continued)

SPRINT/ERICSSON

Project Controls Manager, March 2013 – September 2013

Collaborate with team of Project Managers, Planners, and Engineers, to ensure the project lifecycle stays

on schedule and within the customers agreement with supplier

• Ensuring efficient and effective on-time delivery and deployment of hardware.

• Responsible for the procurement and logistics function in hardware delivery. Identifying, developing and

implementing broad based Procurement strategies, in line with business priorities.

• Reconciliation of Actuals, analyzing actuals vs. commit on capitalized projects

• Track Operational Expenditure and Capital Expenditure.

• Manage Equipment and Service costing, and ensure reporting accuracy.

• Manage processes related to the external procurement of raw materials, parts, supplies and services

required, consistent with delivery requirements and quality specifications.

• Attend customer project meetings with Project Managers of Operations, Planners and Engineers for new

builds and augments to provide equipment and Purchase Order status.

• Support Field Services as build failures occur during new build or augment projects, making sure to

work within customer’s agreement with supplier.

• Collaborating with team on process documentation, supply chain logistics and coordination, and

collaborated schedule efforts nationally; being point on unique scenarios experienced and

reconciliations.

SPRINT/ERICSSON

Executive Administrative Coordinator, November 2012 – April 2013

Provide executive administrative support to the COO, ten direct reports as needed, and his organization

of over 100

• Coordinate travel arrangements and proactively manage COO’s calendar

• Initial points of contact for Ericsson company merge with Clearwire, along with meeting strict year-end

deadlines

• Scheduling meetings in Outlook, coordinating with other Administrators on Executives availability

• Collecting slides from all Managers, preparing and presenting PowerPoint for Manager’s weekly meeting

• Reconciling expense reports, creating and approving Purchase Orders

• Coordinating new asset distribution, and arranging collection of more than 800 old assets

MICROSOFT

Project Coordinator II, March 2012 – October 2012

•Project Coordinator to the Director of the CTO Programs, three direct reports, and a team of over 30.

•Proactively manage Director’s calendars, making decisions on behalf of the Director to prioritize

calendar requests based on shifting business priorities to ensure accurate scheduling and appropriate

allocation of time, including international Managers

• Coordinate both National and International travel agendas – Booked all logistics (security

clearances, moral events, conference rooms, catering, hotels, dinner reservations, and travel

arrangements)

•Prepare and process expense reports on Directors behalf

•Set up rhythm of business activities, lead and assist with projects

•Manage headcount and recruiting activities for the organization

•Manage four calendars – including arranging international travel

•Schedule meeting rooms and details of meetings for Tech Ready bi-annual worldwide conference –

Owned 5 conference rooms at the Washington State Convention Center, to accommodate my

organization and outside as well. Organized security clearance for attendees both within Microsoft and

outside Microsoft. Attended to all security clearances, AV requirements, and catering needs.

•Also work in internal tools such as HeadTrax, SharePoint, MS Market (purchasing, approving expenses,

ordering, etc.), Visio (space), My Order, Finweb, and Informa. Budget tracking for my organization in

Informa, requesting PO’s in My Order, Updating and creating positions in HeadTrax, updating and

uploading documents on SharePoint along with slides for Team meetings.

•Creating Purchase Orders to ensure needs of team are met and vendors are paid in a timely manner.

Monitored approval, provided additional information if needed.

Melissa Morgan

Page 3

Experience (continued)

MICROSOFT

Project Coordinator, October 2011 – March 2012

Collaborate with a team of business administrators on budget, headcount, space, and morale events.

•Oversaw manager’s calendar and made travel arrangements

•Provided Administrative support to Distinguished Engineer, his two Directs, and team of over 200.

•Tracked inventory and distribution of hardware

•Facilitated HeadTrax changes, updates, and opening new requisitions on new positions

•Tools and applications: Purchased hardware and other office needs through MS Market, approved

controlled distribution on new machines in UXHardware, approved purchases and expenses in MS

Expense, updated team information and created spreadsheets in SharePoint, Scheduled meetings and

communicated in Outlook.

MICROSOFT

Corporate Computer and Network Security, November 2010 – October 2011

Initial point of contact for Microsoft employees and guests regarding day-to-day operations.

•Daily scheduled single and reoccurring meetings with Outlook, in multiple conference rooms

•Coordinated and managed projects as needed, outside normal duties

•Maintained daily logs of accountable items

•Cross referenced credentials to ensure security

•Used daily applications such as Outlook and SharePoint

CHIC CELEBRATIONS

President, August 2007 – December 2010

Designed, scheduled, and coordinated all aspects of medium to large scale events; ranging from 250-

2000 guests for companies such as Microsoft and Knobbe Martens.

•Manage all logistics on each event, including but not limited to supply chain including forecasting

planning, and transportation)

•Created sales and business development plans

•Attended marketing events and created new business relations

•Met directly with potential customers to create designs and discuss budgets.

•Responsible for generating and communicating design bids and billings with clients, along with

implementing schedules, logistics, and processes with vendors and employees.

•Accountable for all bookkeeping (payable to all employees, vendors, and government taxes; receivable

from clients and vendors.)

•Interviewed, hired, trained and managed contract employees

Prior to 2007, gained experience in the Event Coordination / Design, and Finances / Banking industries.

Professional Development

Company-sponsored training in Excel, Leadership Skill, OSHA, and Six Sigma

Contact this candidate