CARL W. HUGHES, JR.

P.O. Box ****, Wake Forest, NC 27588

Primary: 919-***-****

E-mail: acg88c@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 13 years in the U.S. Marine Corps, 25 years in Management, 20 years in

Project/Program Management, and 18 years in the Telecommunication field

including National Staff Management, Central Office Optical Installation,

Outside Plant Construction & Installation, Integration, Provisioning,

Engineering, Help Desk & Customer Service Ops Supervisor, and Network

Operations. Highly skilled in managing all aspects of projects/program

planning including strategic planning, training, and communications. Value

adds: Demonstrated ability to create/drive innovative solutions to

contribute to overall business success, proven skill building high-

performing successful teams, managing budgets, matrix management, and

customer/client relations. 100% domestic and international travel without

limitations.

WORK EXPERIENCE

NESCO Contractor/Dupont (Fayetteville, NC) Dec

2014

WIN7 & Data Application Migration Specialist

Inventoried, Migrated using the ADMS tool from XP to Win7, Office 365,

Lotus Domino/Notes, Outlook Exchange & Backed up over 400 Dell Computers,

Printers, and specialized media. Certified in Dupont Life Saving Standard

Safety protocols listed in GSPS 1-30, S9G, & HR-01. Performed duties while

wearing required PPE in highly sensitive attention areas and specialized

laboratory environments. Set up Security passes RSA virtual C pass, Juniper

Junos Pulse E pass, Juniper Odyssey Access Client, Microsoft SCCM, Oracle

SSO 8.0 p4, SAP for WIN7, Bentley View, Adobe 14.0, Java jre6, Provided

troubleshooting and customer support. Managed cutsheets, migration rollout,

and schedule. Verified all applications, mapped drives, and user accounts.

TStaff Contractor/Tower Cloud ( Columbus, GA)

Sept 2014 - Oct 2014

OSP Cell Site Tower Construction/Installation

Inspected design of outside plant cell tower facilities back haul/dark

fiber supporting telecommunications clients(Sprint, Verizon, TMobile, AT&T)

Conducted Site Surveys of Aerial plant, buried plant, Underground (manholes

and conduit), RUS Coding, Fiber plant design, Fiber build-outs. Analyzed

material installs for QoS program (cable/fiber management).

Installed Alcatel Lucent 7000 Series, Fiber Distribution Panels

Managed, Cut (Fujikura CT-30) & Spliced utilizing the Fujikura FSM 60-

S(Core Alignment Single Fiber Fusion Splicer)

Replaced old batteries with 2 strings of Fiam type batteries.

Planned to change out old generator transfer switches with updated

automatic transfer switch boxes.

Replaced conduit covers on Multi-Link Cabinets to ensure environmental

conditions were sealed and pests blocked

Maintained communications and logistic to support effective daily

installation efforts. Utilized GPS and IVR system to gain access to Cell

Sites. Initiated QoS program for installations which will establish a

standard for future training, installation expectations, and corporate

processes. Followed all current OSHA/ISA standards.

C4 Contractor for Centurylink (Wake Forest, NC)

Aug 2013 - May 2014

ISP/Transport Engineer/Project Manager (remote support)

* Maintained SIIM & Sharepoint Workspace profiles

*Built, assigned, and requested copper/fiber circuits using M6 Metasolve.

*Submitted new circuit/equipment to update inventory records.

* Designed and drafted new network using Draft works, Adobe Acrobat work

order format

*All aspects of the development and implementation of the defined/assigned

complex highly technical program (Infrastructure project/program life

cycle).

*Served as the single point of contact for enterprise wide programs.

*Responsible for leading/managing end to end management of all aspects of

the development and implementation of the assigned complex project/program

which includes but not limited to budget, schedule, communication,

deliverables, risks and progress reporting. Created project/program plans

for new concept projects/programs.

*Lead cross functional teams to deliver the defined solutions within the

allotted timeline and budget. Draft and manage scope of work and timeline

in coordination with the Program Director and end clients.

*Identified project scope and objectives, coordinates activities of a

project/program team, and identifies resources and implementation strategy.

*Develop detailed work plans, schedules, project estimates, resource plans,

and status reports. Conducts project meetings and is responsible for

project tracking and analysis, including project interdependencies.

*Ensured adherence to client's quality standards, internal processes and

reviews project/program deliverables. Identified and takes appropriate

action to drive the analysis and solutions of problems.

*Collaborates/partners with external vendors and internal stakeholders to

champion project(s) across the entire organization.

*Managed the integration of vendor tasks as well as tracks & review.

*Knowledge share with other Project Managers and Program Managers on their

teams.

*Identified and reported risks and jeopardies . Developed and delivered

presentations to stakeholders/leadership.

*Deliver Program Management Deliverables in the required timeframe.

* WDM, CWDM, DWDM & Ethernet transport, managing Consolidated Property

Report (CPR), installation, removing/retiring equipment, providing last

mile broadband, planning trickle down solutions for rural copper areas.

*Engineer hardware to improved bandwidth and for growth purposes: AT&T,

Lucent/Alcatera, Adtran 5000, Alcatel-Lucent - DDM, DMX, CBX500, FT2000,

Lambda Unite, Litespan2000, 7300, Tellabs - Titan 5500, 7100 ROADM, Adtran

- Optera, Optellian, MX2800, TA5000, TA1248, Ciena 3960, Worldwide

Networks, Calix - C7, E7, Cisco - ME3400, ME3600, 6509, 7206, 15454,

9010,12k/15k, 2400, Juniper - ERX1440, E320, M320, M10i circuits, WFMT,

CATT, F1, Draftsight. Minor Admin/Provisioning involved. All platforms were

not listed.

Frontiers Communications/RWC (Bloomington, Illinois)

ISP Network Engineer/Project Manager Feb

2013 - July 2013

Engineering to accomplish a 85% Broadband Expansion in the state of

Illinois using M6 Metasolve Circuit and equipment inventory and design

system, ISIS, Smartdraw (Covango), Infinium: work order estimating and

material ordering system, NGS, and AVS to engineer Adtran 5000, Fujitsu

flashwave 4000/4500/9000/M13, Alcatel-Lucent - DDM, DMX, CBX500, FT2000,

Lambda Unite, Litespan2000, 7300, Tellabs - Titan 5500, 7100 ROADM, Adtran

- Opti, MX2800, TA5000, TA1248, Calix - C7, E7, Actelis - ML2300, ML638,

ML1300, ML130, ML150, ML624, Canoga Perkins - 9145, Cisco - ME3400,

ME3600, 6509, 7206, 15454, 9010,12k/15k, 2400, Juniper - ERX1440, E320,

M320, M10i provisioning requests for B1 lines & circuits, migration to WDM

and Ethernet transport, managing Consolidated Property Report and

removing/retiring equipment. Open contract leave date.

ATOS / Novozymes, North America Inc. (Frankinton, NC)

Data Migration Engineer

Oct 2012 - Dec 2012

Inventory Systems & Software audits, Bios updates, and troubleshooting

unique issues. Upgraded over 200 desktops/laptops over a corporate

footprint from Windows XP to Windows 7, Customer Service

Duties were performed in Medical clean room environment that required

specialize PPE to enter restricted Bio-Technology areas. Worked directly

with Project Manager and team of 12 contractors

ECSM/Centurylink/Verizon (Wake Forest, NC remote) Dec

2011 - August 2012

ISP Engineer/Project Manager

Responsible to perform routine engineering of transport equipment, access

equipment, and other ancillary equipment installed in a typical Central

Office. ISP Designing of all aspects of Network Central Office including

but not limited to: Design of transport equipment, Access equipment,

Testing and turn up of equipment. Network management systems, AC/DC

Electrical power, Building Entrance Detail (raceway system, riser shafts,

conduit runs, etc.), Rack & Equipment Detail, Work Order Package

preparation. ISP & OSP Planning, Design and Construction experience and

performed cost analysis to determine the most financial effective /

efficient manner of the placement of communications facilities. Knowledge

of standard telephone symbology required on ISP Network drawings and

installation specifications, telephone transmission design principles

including: OC3/12/48 Transport, Calix E7/C7/E5-400, ALU7500, Adtran TA-

1148/1248, OPTI 6100, AFC/ UMC 1000, VOIP, IPTV, ADSL, Genworks

Applications:Metasolv, EWO, Mapviewer 9.0, Byers Eng Work Order System

6.0,Citrix, Bidmaster, Fireworks, ECP, NED, NDFOS, CIRAS, Martens, Process

Alarm Request, Power Forms, N-Net Requests, Logic Request, Requests for 303

Links,PacsWrite 2.0, BlueZone mainframe Utilities.

Amcor Rigid Plastics (Youngsville, NC) July

2011 - July 2012

IT Project Manager

Motorola/Symbol Scanner Labeling Solutions Asset Management, VC5090/9090,

LS4280, IBM, Cisco 3560/2950 Switches, Data Migration to over 120 new HP

(Win7,Vista,XP), HP Proliant servers, Konica Network printers, User setups

and support, Network setup and Installation of 25 Zebra label printers,

Troubleshooting SAP Apriso, Clarity, SCADA software implementation,

Downstream hardware assembly, Ci-Vison, Alps(ss,rs,ls) and Powers leak

detector configuration and setup, project planning. Supported all

IT/Network Customer Service issues daily, 4 zone Wireless solutions,

Warehousing inventory, Clean Room troubleshooting, and computer upgrades.

Duties included Line setups, QC, and replacement parts support plastic mold

environments

United States Census Bureau (Wake Forest, NC)

2010

. General audit support Temp Position, 8 weeks, 40 hours a week

Smart Source-Inc: Contractor (Raliegh, NC)

Dec 2009 - August 2012

. Data Migration project: computer software(Win7,XP) & Server hardware

upgrades; Cisco VoIP phones, VPN, SAP, printer setup & installation,

configuration, Onsite Customer service, provisioning, and

administration

United States Postal Service (Cary & Rolesville, NC)

. Temporary Rural Carrier, 20 hrs a week no guaranteed hours

Nov 2010 - Jan 2011

. Transitional Employment City Carrier, no guaranteed hours

May 2009 - April 2010

HUGHES Technologies Y Logistics (Wake Forest/Danville, NC)

Jan 2008 - Dec 2010

CEO/CIO/President

. Resource Service Support Company with a mission to support

environmentally responsible projects.

. Single point of contact for customer service, help desk

. Inventory /Change Management /Asset Management, Full De-Installation,

Inside Plant Cable Mining, Warehousing, R&R Maintenance program,

Certified Support ISO 14001 Recycling & Scraping. Logistics,

Contractors, and Project equipment are provided.

. Procurement, Contract, SLAVendor Management (BMC software

builds/patches), Upgrade Documentation

. Responsible for all IT troubleshooting, cloud computing, data server

admin, installations involved all flavors of UNIX, Red Hat, Linux, &

HP/Sun. Research & Development using Remedy Beta (7.x) versions to

investigate possible new RFID tracking mechanisms. Responsible for

all Remedy Administration training, installation, provisioning,

escalations, and after action reporting. Support all forms of current

recycling green efforts. Capital Area Corporate Recycling Council

Member, (CACRC) & Repower America.

EMBARQ; (Wake Forest, NC)

Aug 2004 - Nov 2007

National Staff, Mid-Atlantic Regional Manager/Project Manager (NC, SC, TN

& VA)

. Largest independent local provider, serving customers in 18 states and

providing local, long distance, high-speed data and wireless services

to residential and business customers.

. National Staff Manager Mid-Atlantic Region, 98% travel status, 178k

miles 3year period.

. Program refinement, pilots, established processes with senior

associates, Systems Administrator on all Servers, troubleshooting all,

central office, remote, DLC, and routine inspections.

. Project planning, coordination of all project activities, purchasing,

contractor and vendor management, code development, testing, setup,

and executing all quality control aspects of the physical audit and

inventory operations.

. Determined, approved, and tracked budget for project schedule

expenditures.

. Compliance level inspections, working with Regional Directors,

District Managers, and Supervisors.

. Accountable for the technical project management, training, peripheral

vendor management, software, contractor management, business process

improvement of national asset management system.

. Tracking all MTTR, customer task management and action requests using

Remedy and TRS.

. Project managed the implemented an asset management system that

resulted in capital avoidance of $20 million and $13 million savings

in repair and return costs YTD.

. Created/Developed 2D and 3D barcode data standards for capturing 100%

of Central office equipment

. Established and led a cross functional network performance improvement

team which reduce overall outages in overall outages by 20%

. Manage vendor relationships including: Statement of Works and Managed

Service Level Agreements

. Negotiated with vendor lower cost for peripheral items, which realized

an annual savings of $175K

. Repaired credits in excess of 500k to exceed 06 budget projection

savings: 44% reduction of excess returning 200k in repair credits,

400k asset scrap returns on general accounting.

. Trained the Mid-Atlantic technicians on Oracle/Sun based servers,

applications & daily troubleshooting.

. Administered pilot trials for ASP, Engineering, and Installation to

improve processes, that Mean Time to Repair by 2%.

. Served as single point of contact for all tasking, responsibilities,

and troubleshooting issues in several operation areas.

. Evaluated competitive regional vendors to determine variables for cost

savings in third party vending support proposals and contract

negotiations.

SPRINT, IP Dial Services Network Operations Center; (Reston, VA)

Jan 2002 - Aug 2004

Supervisor/Project Manager

. Third largest wireless telecommunications network with 55 million

subscribers and 64,000 employees.

. Managed 6+ years in a 24/7 Network Operation data center, negotiating

financial budgets, service level terms, and project pilots with

vendors & Field operations.

. Ensured that all required reports and percentages to our customers:

AOL, MSN, EarthLink, United Online & Corp (Juno/NetZero).

. Presented projects/programs; Remedy Administrator all reports for

MTTR/MTTF, trouble ticket analysis, DSP utilization, LNP projects,

summary events to upper level management.

. Analyzed the network for demographic growth, for maintenance related

fiscal requirements.

. Procurement, budgeting, installation, and QA/QS components for fiscal

year maintenance and network planning expansions.

. Project Manager on all maintenance issues on hardware planning,

design, and warehouse for fiscal year 03, 04, and relaying direct

input for projections in 05.

. Certified in Advanced UNIX Scripting, utilized daily for servers

monitoring optical rings, head to head testing platforms, code rolls,

upgrades, and vendor opportunities on the IP/SS7 network.

. Managed a team of 22 data technicians responsible for tier 1, tier 2

testing and troubleshooting High Speed Data, WAN and Hardware

configuration

. Directed the development/build-out of internal web portal, providing

technical tools that increased technicians first call resolution, and

minimized non-productive time by up to 15%.

. Created offline lead team, decreasing the average handling time per

technician.

. Improved inter-departmental process for circuit testing reducing

customer wait time for diagnostic testing from 3 days to 4 hours.

. Responsible for installation/ troubleshooting of network elements

routers, switches, DSLAM, SMS, DNS, Frame Relay, ATM (asynchronous

transfer mode) and Fractional T1 Internet services.

. Steered project to analyze and reclaim IP address, which saved 200K in

IP registration costs, developed simplified technical training manuals

for configuring network elements.

. Provided a 20% reduction in training associated with newly hired

technicians.

Homeland Security, TSA; (Dulles Airport, VA)

Dec 2002 - June 2003

Transportation Security Officer, Screener

. AIS Certified in all detection equipment & screening processes. DOD

Secret Security Clearance.

. Inspected Domestic/International Personnel and Baggage Security

Screening.

. Worked directly with FBI, CIA, Federal Agents, State and Local Law

Enforcement's, Department of Federal Government in the Washington DC

Area.

. Provided and Managed Operations Area Security; Resolved explosive

ordinance under known ATF procedures.

. Practiced ethics of work that are currently in use and developed

security policies.

. Maintained a current Top Secret Level Security Clearance (2003)

through Homeland Security.

Lucent Technologies

Feb 2000

- Jan 2002

Lucent Contractor/Onsite support for the following major customers

Quest Communications, Nationwide, NSE

. Planned, Inspected, verified, and corrected improper Network

configurations tested and reported improper configurations. Q. A.

inspecting Nodes from OC192 to DSX level nationwide.

. MCI / Intermedia: Tampa, FL (Nationwide) NSE, NOC Surveillance

. Conducted troubleshooting network backbone and switch help desks

related issues. Investigated, researched, and resolved client issues.

AT&T Broadband: Denver, CO, VP Assessment Team, Senior Consultant

. Assessed demographic planning, reaugmentation planning and evaluated

distribution of a nationwide footprint of hybrid fiber cable networks

on FTTC/FTTP hybrid fiber project; Maintained day to day remote

operations for high capacity usage on a GR303 network, performed T-1

circuit redistribution, reconfigure underutilized capacities in 10

nationwide markets that covered 50 different major cities as

distribution points. First team to install Fiber to Curb projects.

Global Crossing: Nationwide Optical Transmission Engineer/Senior Team Lead

. Completed a North American Optical transmission network that involved

installation, integration, testing, troubleshooting, provisioning the

Wave Star Lambda Xtreme 400/800G completing the first completed

network in the United States.

CSND, Communication Information Systems; (Camp Pendleton, CA)

July 1997 - Feb 2000

Telecommunication/IT Project Manager

. Assisted the switch manager on maintenance, upgrades provisioning,

ordering cards and equipment for repair. In charge of the

administrative functions of the Nortel SL-100 SuperNode.

. Managed the Meridian Modular Voicemail system that supported over 20k

personnel. Manager over the Central Office Outside Cable installation

crew (45 personnel) and Inside Plant Site technicians (12 personnel),

accounts/billing (15 personnel), and 24 x 7 Help Desk (8 personnel)

and trouble ticket systems network.

. General supervision under the Director of TCO, was responsible for all

aspects of the data center and telecommunications billing operations

and production support. These responsibilities included Customer

Billing, Carrier Access Billing (CABS), Systems Administration,

Database Administration, storage/back-up/recovery, production, tape

library, security and Change Management.

. Primary source of all IT functions covering software and hardware

upgrades and any user related troubleshooting. Assisted in the

physical layout of the exchange servers and managed user accounts.

. Primary Administrator of over 3000 users on several different accounts

to include exchange, domain related, and TMS. Managed all Sun, HP, and

Exchange Servers.

. Responsible for all installations for VERITAS, Oracle 8.0, AceComm,

NetPlus, and Remedy Admin duties.

United States Marine Corps - Honorable Discharge (World)

March 1984 - July 1997

Engineering (Survivability, Mobility, and Counter Mobility)

Construction Planning/Project Manager

. Reduction in Force (Interagency Career Transition Assistance Plan),

10% service connected disability, Armed Forces Expeditionary Medal,

Combat Action(2), Journeyman Engineer (ASCE), Instructor of Combat

Skills, Marine Corps Water Survival Instructor, HRST Master, Air

Delivery Planning, Maritime Preposition Ship Offloads, Operations &

Railhead Management, Construction Foreman. Journeyman of Civil

Engineering, ACSE ( BS of Civil Engineers), Secret Clearance working

with the S3 Department

. Certified in the following Heavy Equipment:

250cfm compressor, 60k crane, 7.5k crane, 15k commercial forklift, 20k

tactical forklift, All indoor standing & sitting forklifts.

Installation of 6 modules NIDS, DSL, familiar with cable color codes,

aware of fiber to curb and current broadband practice

Customer Service Experience, using the following applications

CARE, Customer Service Management Tool, 2009 Remedy, Clarify Ticket

Management System, Cell Site Finder, Network Event Boards, Prism, Web

Compass, Eticket, Clickit, Enterprise Solutions, Knowledge Management

System Database, Class of Service Practices, Comverse application

troubleshooting, Network Element/Device Transaction Interface, Land Based

Services, Global Positioning Systems, SVIEW, TDM 2.5G/ADM16/1, OLS

400/800G, TDM10G, Bandwidth Manager, Lambda Router, Nortel Access Nodes,

DMS-100, Meridian Modular Voice Platforms, HPNet Manger, Ant20Se OSA,

WavetekWWg meter, Multimeter, Power Meter, Sun SPARC stations, HP9000n, Sun

Servers, WaverStar CIT, TCPIP, OSPF, BLSR, SNMP, SDH, Sonet, Fast Ethernet,

FDDI, ATM, CSM; Customer Service Management, MetCalf Wireless Line

Testing, Unified Billing Release 9.0, 2009

Experienced installation, and administration of the following Hardware and

Software

Sores, Remedy, SSTAT, Big Brother, Unix, Oracle 8, NMS, SNMS, React,

Network Inventory Management, Symbol, Visio, Microsoft Windows

2000/XP/NT/Vista, Office & Works Suite, Solaris Server, Sun Microsystems,

NT Server, McAfee, Norton, Lotus SmartSuite, Exceed, ProComm Plus, VERITAS,

Sun Business Solutions, Linux power tools, RedHat, FrontPage, Nortel

Helmsman, Meridian Mail, TMS, Visual Studio Enterprise, Symantec tools, PC

Anywhere, Creative SoundBlaster, Sync Master, Apex 8000, ICD, All WaveStar

Optical Management tools, Perl, Lucent SS7 RAS, Photosuite/Adobe Photo

Deluxe/Picture It/ACDsee, Java Studio, NGN, ATM, DWDM, ISDN, Crosstalk 32,

Prioris XL Server, NetXray, Bellcore Training, BWM scripts, WebCompass,

Most Cit, AceComm Netplus, Report Smith, Seagate Crystal Reports, PPI, A+

Certified

EDUCATION/TRAINING

. Civil Engineering, CEIC US-North Carolina-Raleigh, Advanced

Engineering Journeymen (ASCE), 1996

. Civil Engineering, CEIC US-North Carolina-Raleigh, Basic Course, 1984

and completed Project Management Course on September 18, 2008.

. Secret Clearance Department of Defense, USMC, 1992

. Embarq, Public Affairs Committee, Capital Club Member, 2007

. Top Secret Clearance, Homeland Security TSA, 16 years Federal Service,

2004

. Sprint Link performance management for associates, Access Based

Management for Network Services Employees, 2003

. Apex 8000 Installation & Maintenance II, 2003

. Apex 8000 Installation & Maintenance I, 2003 Hardware & Software

Switch Architecture

. Lucent Technologies ICD Softswitch, 2003

. UNIX Shell Programming & Advanced Scripting, 2003

. Sprint Network Security Awareness, 2003

. Sprint Understanding Organizational Change, 2003

. Sprint Coaching while listening, Management Course, 2002

. Sprint Excellence Award 2003, Team Award Maintenance & Repair

Reconfiguration

. Sprint Excellence Award 2003, Financial Savings using Innovative

thinking through Customer Satisfaction

. Sprint Certificate of Appreciation 2003, Elimination of work errors,

Improved network & Customer Satisfaction

. Sprint Excellence Award 2002, Innovative Monitoring Program

Development

. Sprint Achievement Award 2002, Migration Project Dial IP to SS7

Network

. Lucent Technologies, Bell Labs, Optical Networking Group US-New Jersey-

Holmdel 1080 patent, 2001

. Lucent Technologies Advanced Optical Transmission Certification Course

. Lucent Technologies, ONG Labs US-New Jersey-Holmdel Certification,

2001

. Clarify Administrator Certification, 2000

. Cisco Certified Network Associate, 2004

. Remedy Administrators Certification, Learning Tree International 1999

. Laser Safety Course & Railroad Certified Safety Course Certification

. AT&T Red Card Certification

. ESD Certification

. Telecommunication Management/Ace*Communications TMS Administrators,

1998

. Nortel's Meridian Modular Admin Crs US-North Carolina-Raleigh

Certification, 1998

. UNIX Systems Administration Solaris/HP-UX Certification, 1998, 2004

. Database Admin Oracle 8.0, Oracle Database Admin, Microsoft Exchange

Admin Course, NT Administrators Course, 1997

. Trained by Williams Fairey Engineering Limited, Stockport England

. PMP Training Wake Forest Technical College, 2008

References:

Ben McCameron Frontiers Manager 309-***-****

John Wharton Nokia Senior NOC Eng III 423-***-****

Ian Lucas Wal-Mart Program Director 913-***-****

Franklin Johnson Century Link Cisco Design Eng III 919-***-****

Windy Morgan ECSM ISP Area Engineer 614-***-****

Barret Witzel C4 Comm Manager 651-***-****

Contact this candidate