Victoria Wheeler

**** ********* **, *** **, Ontario, NY 14519 Mobile: 585-***-**** Email: acg864@r.postjobfree.com

EXPERIENCED PROFESSIONAL seeking to utilize project and operational management knowledge to

improve performance within an integrated health system.

EXPERTISE

Operational Management Project Management Data Management

Strategic Planning Process Improvement Physician Recruitment/Onboarding

PROFESSIONAL EXPERIENCE

ROCHESTER GENERAL HEALTH SYSTEM, Rochester, NY 2011 – Present

Office Assistant, Women’s Health Service Line 2008 &

2011-2012

• Responsible for maintaining the day to day operations of the health information (medical records)

process for the service line.

• Fulfilled Medical Record releases from patients in a timely manner

• Fulfilled Medical Record releases from attorney offices in a timely manner

• Communicated frequently with hospital Health Information Management department to ensure The

Women’s Health service line medical releases were being completed in a timely manner

• Trained new Health Information Management staff for The Women’s Health Service line

Administrative Assistant-Women’s Health Service Line 2012-Present

Promoted to Administrative Assistant and the scope of responsibilities expanded outside medical records.

Accountable for assisting the department administrator with all administrative functions related to the

operational management of the Women’s Health Service Line which consists of four OBGYN out-patient

practices, an Antenatal Testing Unit (OBGYN ultrasound department) and a Gynecology Oncology practice.

Responsible for various administrative functions such as:

• Data entry of monthly departmental statistics including financial P&L data, insurance denials,

provider productivity, slot utilization, and appointment availability.

• Tracking and updating the software program that houses all of the provider and department

schedules.

• Assisted with strategic planning and process improvement to ensure sustained growth and

productivity.

• Assisted with marketing initiatives. More specifically, represented the department and organization

at various community events.

• Continued to serve as the float to cover the health information management process at each site and

provide training to new and existing employees.

• Served as float to cover all of the sites with other administrative functions such as appointment

scheduling, answering phones, checking patients in and out, and surgical scheduling.

• Assistant to the chair of the Rochester General Medical Group affiliate Recognition Action Team.

• Assisted management and team members with site preparation for the 2013 JCAHO survey.

• Assisted with coordination activities and schedules for ob-gyn residents while at RGHS sites.

• Managed the provider templates in the electronic medical record system to assure patient access.

• Responsible for assisting with the ordering of office supplies and equipment.

• Liaison for the department of labor and the hospital’s main HIM department.

• Assisted management with service recovery efforts.

Victoria Wheeler, page 2

Mobile: 585. 545.9030 Email: acg864@r.postjobfree.com

CREATIVE ENVIRONMENT, Macedon, NY 2010-2011

Childcare Teacher

• Responsible for supervision of 2 year olds and child care functions including write lesson plans,

change diapers, and communicating with parents about their child's developments, needs and

progress.

TARGET, Webster, NY 2009-2010

Cashier/customer service representative

• Responsible for customer service functions such as register, processing of customer returns,

answering phones and stock and inventory functions.

EMPIRE VISION, Webster, NY 2004-2008

Contact lens technician/optical assistant

• Responsible for answering phones, filing, cashier functions, customer service, insurance verification,

and scheduling of appointments.

EDUCATION

Continental School of Beauty, Rochester NY

• Graduated, June 2009

• NYS license May 2010

References available upon request

Contact this candidate