PHIFIA THOMPSON

**** ***** ******** *****

LOUISVILLE, KENTUCKY 40228

acg7tw@r.postjobfree.com

PHONE 502-***-****

CAREER OBJECTIVE: TO PROVIDE QUALITY CUSTOMER SERVICE, OR BUSINESS MANAGEMENT IN THE AREA OF

SALES, BUSINESS SERVICES, TECHNICAL AND PRODUCT DEVELOPMENT.

SKILLS;

*TECHNICIAN-SYSTEMS HOST AND REMOTE TERMINALS OF CONTROLLED COMPUTERIZED DATA

ACQUISITION, SPECIALIZING IN INSTRUMENTATION, MONITORS, DIGITAL COMMUNICATION NETWORKS.

● MICROSOFT OFFICE, PROFICIENCY *STRONG VERBAL AND WRITTEN COMMUNICATIONS.

● RETAIL SALES, EXPERIENCES *INTERNET SALES AND CUSTOMER SERVICE.

● COMMUNITY SERVICE DEVELOPMENT *BUSINESS MANAGER, SUPERVISOR IN SALES.

● PRODUCTS MARKETING *BENEFITS AND COMPLIANCE COORDINATOR.

PROFESSIONAL EXPERIENCE

RETAIL SALES*

OXMOOR CHRYSLER DODGE JEEP RAM, LOUISVILLE KENTUCKY 40207, 502-***-****

POSITION: SALES AND LEASING CONSULTANT, INCLUDING INTERNET AND BUSINESS LINK, SALES.

BUSINESS MANAGER, SUPERVISOR*

HUMANA HEALTH CARE OF LOUISVILLE KENTUCKY 1995-2003

POSITION: SUPERVISOR OF TELE-SERVICE TEAM INBOUND AND OUTBOUND SALES IN PPO, HMO

HEALTH INSURANCE PRODUCTS. MANAGER OF A CHICAGO MARKET IN MEDICARE SUPPLEMENT INS.

TEAM GENERATED MORE THAN 200 SALES MONTHLY, TEAM DEVELOPER OF NEW PRODUCT HUMANA ONE.

SYSTEMS:-EXCEL, DATABASE, POWER POINT, EDGE –CALL CENTER SOFTWARE.

I WORKED WITH A TEAM, WHERE WE DEVELOPED A NEW PRODUCT START-UP-(HUMANA ONE-2003).

TECHNICAL-SYSTEMS DATA ACQUISITION FRONT LINE LEADER*

LOUISVILLE GAS AND ELECTRIC COMPANY 1983-1993, I WORKED AS A SYSTEMS HOST AND REMOTE TERMINAL

UNIT FRONT LINE LEAD TECHNICIAN, CLASS A. THE COMPUTERIZATION BASE INSTRUMENTATION AND

DATA ACQUISITION CONTROLLED SYSTEM MONITORS THE PURCHASE OF NATURAL GAS FROM LG&E’S

SUPPLIERS IN REMOTE LOCATIONS IN JEFFERSON COUNTY. I MANAGED 5 FIELD SERVICE TECHNICIANS

WHO CALIBRATED THE RTU SYSTEM :(? HP-1000ANF HP-4800 COMMUNICATION PORTS,) PLEASE

REQUEST TO VIEW MY PORTFOLIO FOR PROVEN PRODUCTION RESULTS)

PHIFIA THOMPSON

502-***-****

acg7tw@r.postjobfree.com

(CONTINUED PART II RESUME, COMMUNITY DEVELOPMENT, EDUCATIONAL EXPERIENCES

COMMUNITY DEVELOPMENT: (VITA-IRS) VOLUNTEER INCOME TAX ASSISTANCE PROGRAM 1984-2000

DIRECTED AND DEVELOPED A NATIONAL TAX ASSISTANCE PROGRAM, IN LOUISVILLE’S DOWNTOWN

COMMUNITY. (ESTABLISHED LOCATIONS: LOUISVILLE URBAN LEAGUE, AND THE LOUISVILLE CENTRAL

COMMUNITY CENTER INC. THIS PROGRAM ASSISTS LOW-INCOME FAMILIES AND THE ELDERLY IN PREPARING

THEIR INCOME TAXES RETURNS AT NO CHARGE.

SHAWNEE DISTRICT (NOW, THE BERNHEIM DISTRICT) 2000-2013 VENTURING SCOUT PROGRAM IS PART

OF THE BOY SCOUTS OF AMERICA, THIS PROGRAM IS RUN BY THE LINCOLN HERITAGE COUNCIL OF JEFFERSON

COUNTY. I OPENED AND DEVELOPED TO DATE 10 LOCATIONS IN THE SHAWNEE DISTRICT. THE VENTURING

PROGRAM IS A THREE STEP PROGRAM,” ITS MISSION IS TO ACHIEVE EXCELLENCE IN FOSTERING THE CHARACTER

DEVELOPMENT WORLDWIDE CITIZENSHIP, MORAL, MENTAL AND PHYSICAL FITNESS OF YOUNG PEOPLE. IN OTHER

WAYS PREPARE YOUTH TO MAKE LIFELONG ETHICAL CHOICES BY INSTILLING THE VALUES FOUND IN THE SCOUT

OATH AND LAW

EDUCATION: UNIVERSITY OF LOUISVILLE- 1998-2000; PURSUING A B.S. IN INFORMATION SYSTEMS

AND FINANCE.

KENTUCKY COLLEGE OF TECHNOLOGY-1982-GRADUATED (DEGREE AA IN APPLIED SCIENCE

IN SYSTEMS TECHNOLOGY)

UNITED ELECTRONICS INSTITUTE 1981-DEGREE (AA IN APPLIED SCIENCE IN BIO-MEDICAL

TECHNOLOGY).

ACTIVITIES: YOUTH SUNDAY SCHOOL SUPERINTENDENT, HILL STREET MISSIONARY BAPTIST CHURCH,

BERMHIEM DISTRICT VENTURE YOUTH PROGRAM TRAINING CHAIR,

(LINCOLN HERITAGE COUNCIL. (BSA)

AWARDS: WLKY-TV COMPANY BELL AWARD RECIPIENT OF (1993); NATIONAL JAYCEES COMMUNITY

BUSINESS AND DEVELOPMENT AWARD (1983), INTERNATIONAL WHO’S WHO’S SOCIETY OF

PROFESSIONAL MANAGEMENT. (2002). HUMANA’S CHAIRMAN’S CLUB AWARD (2002)

MARTIN LUTHER KING SERVICE AWARD (2003), COMMONWEALTH OF KENTUCKY STATE

HONORABLE RECOGNITION AND LOUISVILLE URBAN LEAGUE, R. SHASHU TUCKER AWARD

(2011).

REFERENCES: REFERENCES AND PORTFOLIO, AVAILABLE UPON REQUEST.

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