Curriculum Vitae

SWARUP SHASHIKANT PAWAR

Sector 21,Scheme 6,

Building - 20, Flat - 15,

Yamunanagar Nigdi,

Pune - 411044.

+91-976*******

acg7px@r.postjobfree.com

OBJECTIVES :-

To be a part of dynamic, vibrant and progressive organization where I

can apply my skills and knowledge to contribute to the value preposition of

the organization, sharing responsibilities and performing for mutual

realization of worthy goals.

Age :29 Years Experience: 6 years

Preferred Location : Pune

Job Category : ITES/BPO/KPO

Skill Sets

. Over 2 years of experience in operations

. Team Management, People Management

. Monitoring, mentoring & motivating the team to perform as per the

business plans & targets

WORK EXPERIENCE 6 years :-

Steria India LTD (Pune BPO) :-

Job profile: - Process Officer (Team Leader) - Operations

Team span:-18 FTE's

Duration of work: - October 2012 till 31 December 2014.

. Currently working with PCS (Primary Care Service:-Registration

Process) service provided in UK NHS(National Health Service).

. Register the patient online to get primary free health treatment to UK

resident and provided the 10 digit NHS NO which is unique and Medical

card were in they can avail the free primary health care service.

Key Responsibility:

. EOS, preparing reports,

. Allocation of GP links volumes

. Keep data of Patient up to date and secure.

. Preparing and maintaining records for process

improvement and training purpose.

. Continuous Improvement in Quality.

. Providing Analysis of Data of Rejection requested.

. Achieving KPI and SLA

. Process flow and Process documents up to date.

. Maintaining SQP(Service Quality Plan),BCP and

Succession Plan.

. Handling Con Call with UK counterpart on weekly

basis and maintaining the MOM.

. Team meetings, One on One session and Appraisals.

. Keep a tab on Reconciliation file of doctors to meet

the SLA

. Preparing the MIS reports of Business volumes and

Registration.

Special Assignments:

1) Continuous communication with onshore clients related to updates,

procedures, priority of work and cascading it to the team members.

2) Planning and executing the process of bulk requests received

from clients.

3) Trained the new batch on Primary Care Service process.

4) Keep track of Productivity of team members and suggest the

necessary actions to update and rectify any errors in the productivity

data.

5) Handel the MIS reporting, Con call with client.

Sr Process Assistant (Registration and Finance Process Health Care)

Tenure:-Oct2008tillOct2012

Location: Pune

Company: Steria India Ltd BPO

Project: PCS

Key Responsibilities:-

1) Flu payments on daily basis.

2) Payments to practitioner as per PMS & GMS cycle (Control Log,

Exeter input)

3) Pharmacy payment on monthly basis.

4) Dental payment on monthly basis.

5) Ophthalmic payments on as per SLA monthly basis.

6) Preparing journals for payment made.

7) Reconciling Rejection Invoices and maintaining rejection logs

8) Processing GP links, to ensure patients are registered in Timely

manner and can avail the free primary care service..

9) Investigating concerns areas where occurred.

10) Processing Reconciliations to ensure so that the number of

patients held on database are

Correct and up to date.

11) Attend weekly calls with UK counter parts to sort if any problem

occurred.

12) Having Monthly Review Meeting with the Team Leader.

ACHEIVEMENTS :-

. Received Fast Tracker Award

. Pat on Back Award

. Critical Resource Award

PERSONAL PROFILE :-

. Name : Swarup Shashikat Pawar

. Date of Birth : December 3rd 1985.

. Marital status : Married.

. Nationality : Indian.

. Language known : English, Hindi, Marathi.

EDUCATIONAL QUALIFICATION :-

. S.S.C from Abhiman English Medium School (March 2001).

. H.S.C from Abhiman Junior College (February 2003).

. B.Com from Pune University (April 2006)

. MCM from Pune University (June 2008)

COMPUTER SKILLS :-

. Operating System :- MS-DOS, Windows 98 / XP.

. Application :- Working knowledge of Microsoft Office.

. Ability to learn the process with new software and also has view for

analyzing.

Workshops Attended/Extra Curricular Activity.

Email Etiquette

Call Handling.

Presentation Skills

UK Culture

Internal Audit

Declaration: I hereby declare that the above mentioned information's are

true to the best of my knowledge and belief.

Swarup Shashikant Pawar

Contact this candidate