SHERILA C. PEREZ, MFA, MBA

**** ********* ****** *.

Jacksonville, Florida 32277

Cell 904-***-**** Home 904-***-****

acg780@r.postjobfree.com

SUMMARY: A business professional with 15 + years writing experience in the

following areas ghostwriting, editing, proofreading, copywriting, technical writing,

proposal writing, synopsis, scriptwriting, and marketing/ promotional material.

Background strengths includes strong business acumen, deadline driven, exceptional

writer excellent written/verbal communication skills; advanced MS Office experience;

establishing and maintaining exceptional business relationships, ability to meet and often

exceed deadlines, an innovative thinker, a strong strategic skills; and adaptable to sudden

business changes.

Accomplishments

- Designed, proofed and edited promotional items including, brochures, flyers,

menus, and mailers - Gourmet Punch & Family Café.

- Ghostwriter and editor for several books, including writing book synopsis,

- Wrote series description for CD cover, promotional scripts, web crawler ads,

magazine product copy, and postcard event copy – Impact Church of Jacksonville

and Family Life Now magazine.

- Updated and maintained business website, generated weekly/monthly e-blast

specials, generate social media buzz on new product and sales on Face Book &

Twitter.

- Feature film. Stage play and skit writing experience

- Editor Assistant - Kaleidoscope Women’s magazine

- Edited and proofed quarterly literary publication Fiction Fix

- Engaged with sales team on RFP proposals and analysis.

- Wrote and posted product and book reviews on Amazon, Barnes and Noble and

ITunes.

- Developed and updated technical manuals, process documents, workflow charts,

project plans and presentation materials.

EDUCATION

Full Sail University

Masters – Fine Arts 8/ 2011

University of Phoenix

Masters – Business Administration 3/ 2009

University of North Florida

Bachelors of Arts – English 4/ 2007

PROFESSIONAL EXPERIENCE

JP Morgan Chase, Jacksonville, FL 3/2009 –Present

WFM Sr. Business Analyst 10/2012 – Present

Created and edited user procedure manuals, troubleshoot system issues, use SQL and MS

Access database queries to generate routine and ad hoc reports, update project plans,

facilitate training, meetings, and analysis recommendations to senior leaders, etc.

WFM Unit Manager – Scheduling 3/2010 – 10/2012

Documented employee performance reviews and action plans, created and updated

process documents and user guides, facilitated meetings and training with team and

senior leaders, generated weekly custom reports and ad hoc query reports (MS Access,

MS Excel), partnered with client to gather data used in short-term and long-term analysis

and planning, etc.

Sr. Strategy Analyst - Scheduling 3/2009 – 3/2010

Developed vacation tool and instruction manual for end users, maintained procedure

documents and procedures, consulted with business leaders on long-term/ short-term

business goals and objectives.

ARAMARK Education (K-12) Jacksonville, FL 8/2004 – 3/ 2009

Accounting Manager

Developed and updated monthly and quarterly reports, provided data for RFP proposal,

updated and provided monthly billing, expense and service detail to client, reconciled

inventory, payroll, used technical data provided and created user manuals and process

flow chart for café managers on new meal system and inventory processes.

COMCAST, Jacksonville, Florida 8/2000 – 2/2003

RPM Scheduling Supervisor

Developed processes and manuals for using staffing system; provided training to team

and call center agents; partnered with telephony and data teams to coordinate software

and training roll out schedules; coordinated with sister sites for contingency and planned

outages.

Other Roles:

CONVERGYS, Jacksonville, Florida 3/1986 – 8/2000

Forecast and Scheduling Manager (6/1998 – 8/2000)

Forecasting and Scheduling Analyst (4/1995 – 6/1998)

General Ledger Analyst (6/1989 – 4/1995)

Accounts Payable Analyst (3/1986 – 6/1989)

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