CYNTHIA BAKENIE

*** ********** **** 216-***-****

Aurora, Ohio 44202 acg6wd@r.postjobfree.com

PROFESSIONAL SUMMARY

I have twenty-four years of experience planning, organizing, and managing operations in various areas

of responsibility, with the goal of ensuring high efficiency and superior quality.

My current position as Executive Director, Client Services, with Community Hospitalists requires the

daily management of operations, finances, and activities of both an office staff and several groups of

hospitalist-physicians, to meet the expectations of our clients and achieve positive outcomes for hospital

administrators, physicians, and ultimately, the patients. I am a self-starter with proven analytical and

problem-solving skills that enable me to both develop strategies and execute tactics.

CAREER HIGHLIGHTS

Operations/Staff Management

• Developed, implemented and documented policies and workflow procedures for a busy private-

physician practice

• Developed and instituted daily billing procedures, including coding and submission of insurance

claims, follow-up, and troubleshooting for primary care office

• Worked directly with Workers’ Compensation managed-care companies and participating attorneys

• Hired, trained, and supervised the work of an office associate for a primary care office

• Serve as principal liaison between hospital administrators, site physicians (hospitalists), and our

physician-staffing company

• Interview and select employees to expand and complement existing team

• Develop and implement plans by organizing responsibilities and creating coordinated, efficient,

standardized procedures for hospital-site teams

• Report on benchmarks to provide timely and relevant information on overall effectiveness of office

teams and site physicians

• Recommend new techniques, programs and services, as needed to maintain quality

• Serve as a member of Executive Department to present proposals to Hospital Administration

• Remain on call on 24 hour, 7-day a week basis to respond to client and hospitalist calls.

• Conduct Orientation Programs at hospitals for newly hired physicians

• Conduct Orientation for all newly hired department staff

Financial Management

• Automated accounting process for patient scheduling, billing and insurance claim filing by selecting

and implementing appropriate medical management software

• Assist and train staff with collection of outstanding patient and client accounts

• Oversaw selection of vendors for all aspects of business

• Negotiated contracts for office lease and insurance

• Attended yearly update programs for coding, billing, and insurance processing

PROFESSIONAL EXPERIENCE

Community Hospitalists 2008-Present

Executive Director, Client Services

Ronald Krasney MD,

Consultant/Billing and Insurance 2005-2009

Peter S. Kibbe, MD, Inc. 1992-2009

Business Manager

Bennett Levine, MD 1989-1992

Office and Billing Manager

PROFESSIONAL EDUCATION

1989-2009 Continuing Education in Medical Billing, Insurance Education and Ohio

Workers’ Compensation

2006 Hondros College Real Estate License, State of Ohio

2009 Hondros College Continuing Education to maintain Real Estate License

2013 Hondros College Continuing Education to maintain Real Estate License

REFERENCES UPON REQUEST

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