Delivery and Process oriented, loves making delivery function more efficient striving through

delivery excellence without compromising Customer and People satisfaction. Passionate in driving

cost-effective solutions with clear focus towards strategic, tactical aspects and pro-actively contribute

to organization growth.

Professional Summary

Over 16 years of experience in delivery - program management, client relationship, sales and

service t ransitions (outsourcing) associated with clients in the US, Europe and APAC regions

w ith r ich experience in the conceptualization, design and leadership of pioneering efforts in

p rocess, productivity, efficiency and quality improvement.

Demonstrated the strategic and tactical actions that delivered millions of dollars, generating

revenues and cost savings through organizational development.

Strong team building, leadership, and communication skills coupled with experience in

application development of business critical applications in the Healthcare, BSFI, Retail &

capital markets domain; executed projects / programs for global customers and due diligence,

service t ransition / transitioning global applications selected for offshore outsourcing

p rograms.

Process knowledge in all aspects of the project & program management with strong skills in

requirements management, scope management, budget management & financial control,

change management, release management, earned value management, estimation

methodologies, r isk analysis and adherence to CMMI, ITSM - IT I L framework ISO 2000

quality processes.

Delivered significant improvements in quality, productivity, cycle time and cost control

t hrough implementation of scientific models and delivered strong and sustainable operating

gains.

Recognitions for contributions:

o UST Award for Execution Mindset

Excellent People Management Skills

Qualification(s)

• Master in Information Technology, Bharathidasan University

• Bachelor of Science in Physics, University of Madras

Credentials

• PMP Certified by Project Management Institute (PMI)

Procedures / Methodologies / Functional Domains:

PMI Project Management Methodology Systems Development Life Cycle

Project Estimation & Resource Software Architecture Best Practices,

P lanning P lanning, Process & Functional

Scope, Change & Risk Management Specifications, Design,

Confidential Page 1 of 8

Agile SCRUM Methodology I mplementation cycle, Change

Earned Value Management (EVM) M anagement, Release planning and

Quality Control & Assurance Deployment.

SEI CMM Level-5 Processes

Client Relationship & Stakeholder Functional Domain Exposure

E ngagement. HealthCare, Retail, Banking, Finance,

P roject Management Softwa re/ Retail and Capital Markets

T ools

MS Project, Clarity, Synergy One

Technologies / Languages / Tools

ES9000 PC / Open Systems

MVS, JCL, CICS, VSAM, VS COBOL I I, WINDOWS, MF-COBOL, C, C++, UNIX

M VS-COBOL, I MS DB / DC, DB2

3rd Pa rty Tools / I B M Utilities

Oracle PL/SQL

STROBE, FILEAID, ENDEVOR,

Teradata, BI Tools

PANVALET

Java, J 2EE, Servlets, Struts, Spring,

H ibernate,

I BM WebSphere, JBOSS

Professional Experience

UST Technologies (June 2006 – Till) - 8+ Years

Hea

UST Global is one of the strategic partner offering IT se

Roles played in UST for Healthcare clients

Currently working for K aiser in Denver as E nd-to-E

Business Delivery Manager/Service Delive ry

involving L3 and L2 team with Client Director. Respons

M anager/Sr. P roject Manager

Escalation point for all App support issues for Clients.

As UST B usiness Delivery M anager in I ndepende

delivery of around 60 business critical applicatio

Enrollment applications enabling delivery. Respons

Also, Contributed for Test Data Management for Blue C

As UST Service Delivery M anager, for WellPoint I

and Development projects f rom other Vendors to US

Process. Also, responsible for Service delivery process d

Day to Day responsibilities include.

• Aligning with the Customer strategy, business

governance organization.

• Drive Steering Commit tee and align with the o

requirements are met in the Contractual Delive

• Corporate and Program level Release Planning

• Flexible in adapting to Clients “best practice” g

the mix of delivery methods (e.g. Managed Serv

engagement type for the Organization

• Overall responsibility for client relationship acr

business units and delivery teams, to manage a

• Leveraging organization to establish auditable,

across LOB, Project and all other entity levels.

• Resolve escalated issues in accordance with the

Score Card (BSC) for pro-active identification o

• Ensuring prompt identification and resolution o

contractual commitments for the respective Ser

• Drive initiatives of Application Performance, O

Continuous Service Improvement and Innovatio

• Risk Management for Program

R

UST Global

As Sr. Project Manager for UST, handled l a rge Develo

Sr. P roject Manager for Retail Clients

Walma rt and AHOL D retail customers.

Accomplished Smooth execution and delivery for large d

application development for diverse technologies.

I n P roject Manager role, my responsibilities incl

Created and Managed realistic Project Plan transp

Adhering to Client Project Management Process

Planned proactive Deployment Plan and signed of P

Release Planning and Execution

Responsible for developing proposals and strategies

costing, recommending software purchases and upg

Using project management methodologies, principle

and overseeing delivery.

Requirements, Scope and Change Management

Confidential Page 3 of 8

Accountable for solution implementation & deliver

Review of key control documents validating the imp

Responsible for MIS status reporting to country ma

Compliance to delivery process, technology roadma

Partnering with customer business functions, proje

direction of the project by achieving goals, reaching

Define & Implement governance for performance m

and progress reporting to the steering committee.

Stakeholder governance & Status reporting.

Identify Customer expectations and satisfaction lev

Establish KRA / KPI’s and roll out to teams so as to

Maintain a sound knowledge and understanding of

of future t rends within the market place in line wit

Responsible for handling Internal and External aud

Mellon European Fund Services (MEFS) is the Eur

P roject Lead

financial institution involved in Asset Management

I n Cognizant Technology Solutions

UTAS Unit Trust Administration (UTAS) is an in-h

outsourcing business for the UK market. Mellon ac

( Jun 21, 2004 – Jun 8, 2006)

(Management Companies). I t also acts as a 4th par

operate a fund supermarket, whereby the client is t

Management Company. The UTAS system allows m

fund represents a particular Product Type. I t is ma

to DB2 environment and some input routines writ te

As a P roject lead, activities involved are:

Gather Requirement Specification.

Perform estimation Review Application Design

Effective delivery

Adherence to Quality processes

Review of requirements and design documents.

Involved in Test Planning Activities

Designing the Test cases and Data

Requirements t raceability analysis

Reviewing test documentation including Test p

Managed the Defect Management Process using

Reviewing and analyzing defect log.

Preparing testing schedule

Technical guidance to the team as required.

Effectively sorting out technical issues

Project Management including Estimation, wor

plan.

Covansys I ndia (P) Ltd., Chennai ( Oct 28, 2002 to Jun 11, 2004 )

R

Senior System Analyst Gap Inc. is one of the world's largest specialty

respected brands in the apparel industry G

Covansys India (P) L td., Chennai than 150,000 employees supporting about 3,0

( Oct 28, 2002 to Canada, France and Japan

J un 11, 2004)

T he whole of People Soft application for HRMS funct

Management System’).

GEMS cover employees who work in USA and CANADA

To have GEMS up and running, organization

be mapped into PeopleSoft HRMS Tables.

Roles& Responsibilities:

As a Team lead, the responsibilities were

Ensuring resource availability

Provide 24 X 7 support

Production monitoring

Performance tuning

Bug fixing

Scheduling

Meeting SLAs and exceed established metrics

Project t racking

Provided production support

Reviews

Responsible of deliveries for Enhancements

Senior System Analyst GAP - Supply chain Navigator

The Information regarding the goods t ransported by t

input from other modules such as Purchase Order. Th

Covansys India (P) L td., Chennai

SCaN formatting and processing programs. The Modu

( Oct 28, 2002 to

Middle-t ier and Mainframe for background processin

J un 11, 2004)

information. The details to t rack the events for the goo

Some of the events are Load Port event, Domestic Depa

Roles& Responsibilities:

As a Senior D eveloper, the responsibili ties

Ensuring resource availability

Provide 24 X 5 support

Meeting SLAs

Performance tuning

Production monitoring

Bug fixing

Creating Batch Jobs, JCL, Creating Data

Creating Reporting Programs using SQR.

Confidential Page 5 of 8

Resolving Issues, Testing, In tegrating tes

process, Direct interaction with the Client

Scheduling

Onsite coordination

Analysis

Coding

Reviews

ANZ I nformation Technology Pr ivate Limited (Apr 26, 2002 – Oct 22, 2002 )

Banking Client

T echnical Lead ANZ I nformation Technology Pr ivate L imited ('ANZIT') is a

100% fully owned subsidiary of the Australia and New Zealand

B anking Group L td (ANZ), headquartered in Melbourne

A ustralia Cash Management and t ransaction services of

Corporate & Institutional Banking initiated the Controlled

Monies project.

The uniqueness of this project was integrating User Interface build using

ASP, VB Script, Java script with Components build using VC++ and

i ntegrating them with M ainframe for background processing.

T he Primary function of the Solicitor Property Trust Product is to enable

Solicitors to open t rust accounts for their clients over the Internet based on

G roups and sub groups set up by ANZ account Managers.

Monitor account activity including balance and transaction reporting and

develop business rules associated with account operation/maintenance.

P rovide statement information adhoc and in a printed form. Account

p rocessing would be performed by CACHE and not by the Property Trust

system itself. Initiate account closure of the said t rust accounts via the

i nternet.

Roles & Responsibilities:

As a Project Lead, involved in the following activities:

Project t racking

Responsible for Deliveries

Creating Batch Jobs, JCL, Creating Datasets, QMF, SPUFI

Unit,Regression and Integrating testing

Writing Test cases and test Plan prepartions.

Onsite coordination

Reviews

Consolidated Cybernetics Pvt. Ltd, Coimbatore for Tata Consultancy Services and

M phasis BFL

( Jun 15, 1998 to Ma r 30, 2002)

TSYS has undertaken a project to modify the TS2 base product for the

Japanese market. As defined by TSYS, this project would be completed in 3

Asst. Manager –

phases:

Systems

T his project involved e xtensive use of C ICS, DB2 and I MS where my role

CCPL Pvt. L td. I ndia

i nvolved much in CICS & DB2.

(Jun 15, 1998 to

M ar 30, 2002) Establish Japanese / DBCS Compatible Environment for TS2 and related

p roducts that need to be localized for Japan. Translate the user-view of the

TS2 system into Japanese.

Customize TS2 to support basic Japanese credit card industry practices and

government regulations. In this phase, functionality changes would be made

to the TS2 system.

The scope of the project involves:

T ranslation of screens and reports. All changes needed

for application (batch and on-line) programs for this

t ranslation are also included in this phase. T ranslation

o f data elements that are displayed to the user. Data

e lements that would be represented in the Kanji format

w ould need to be converted to DBCS. Also, the lengths

of certain data elements requi re changes to

accommodate typical values in the Japanese scena rio.

Roles & Responsibili ties:

As a Team Member, involved in the following activities:

Analysis

Coding

Testing

Reviews

Other P rojects:

Project Name Role Technologies Used Du ration

Strategy & information P roject Synergy One tool May 2,

services M anager 2008 to

Feb, 2009

Confidential Page 7 of 8

M ainframe tools group Project Mainframe, REXX Jul, 2007

M anager t o Dec,

2007

Northern T r ust Project Lead IB M MA I NFRAME, DEC 2005 -

I MS DB,I MS DC J UN 2006,PL1, JCL

FDR Systems Team lead IB M MA I NFRAME, Sep 2005 –

D B2 COBOL,,JCL D ec 2005

Automated Quote and Team member Gen-a-sys, PL/SQL, Jan 2001

Contract billing system Sequent/UN IX, C, C++, -Oct 2001

I nformix

NL M T eam member COBOL, DB2,VSAM, May 2000 –

J CL, SPUF I J an 2001

I nf rastructure – VRU Team member Script Builder Lucent Jul 1999-

Conversant/Unix Apr 2000

CNF Team member COBOL, DB2, VSAM, Jun 1998-

J CL, DB2. SPUF I J ul 1999

References

I can provide references from various stages of my career, vouched for my proficiency and integrity, in both

p rofessional and personal capacities.

Contact this candidate