Jamie L. Tesch

Network Administration / System Integration / Security Specialist

***** **** **. ******** *******, Mi 48125 Phone: 734-***-**** – Email: acg6qi@r.postjobfree.com

US Citizen

LinkedIn Profile http://www.linkedin.com/pub/jamie-tesch/b/142/4aa

EDUCATION

• ITT Technical Institute in Troy, MI

Bachelors in Information Security and Cyber Security

• ITT Technical Institute in Troy, MI Associate of Applied Science in Information Technology with an option

in Computer Network Systems.

SKILLS

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Network Administration Process Analysis & Improvement

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System Integration & Design Documentation & Technical Writing

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End-User Support & Training Telecommunications Administration

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Vendor & Contract Management Firewall configuration/implementation

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Hardware Troubleshooting & Builds Database Administration

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Diverse Software Support Telecommunication Troubleshooting

• Intrusion Prevention & Cyber Security

• Project Management

TECHNOLOGY SUMMARY

• Software: Windows Server 2003/2008/2012, Exchange 2003/2010, Extensive Windows experience, Win7, Active

Directory, GPOs, various VPN solutions, VMWare, Citrix business applications SAP, Great Plains Accounting

software, Manufacturing applications, Trans4M, EDI solutions, Microsoft Office Suites including Visio. Proficient

in all corporate AV solutions, Symantec, McAffee, AVG, Antivirus, malware solutions/removal. Various

network\packet\log monitoring software

• Hardware: Various servers and components; Dell, HP, Laptops\Desktops; Fortigate IDS/IPS; SonicWall,

Checkpoint; Palo Alto Firewalls; Cisco Routers, HP switches, Ethernet cabling; HP & Ricoh Laser and Inkjet

printers and faxes; Tape Backup Drives; Support of Blackberry, Sprint/Verizon/AT&T devices phones and

accounts. Print Servers, VOIP, PBX, Prox badge system, wifi bar-coding, Bell & Howell commecial scanners

• Network Protocols: Proficient in LAN/WAN, TCP/IP, WINS, DHCP, DNS, FTP, VPN, SMTP, ICMP, Telnet,

SSL, OSPF, BGP

PEOPLE SKILLS: I love customers. But sometimes they are frustrated with their hardware or software. Sometimes

they even want to take it out on me! Cheerfully, I view this as a part of life, and my personal opportunity to do some

good. And maybe even make a friend! Of course, technical skills are essential, but on a day to day basis people skills

can make all the difference. Dedicated, hardworking "go getter" that loves technology. Excellent troubleshooting,

verbal, and written communication skills.

PROFESSIONAL EXPERIENCE

FES/JMS Farmington Hills, Mi

Network Administration Manager (Feb 2014-Present)

• Management of two separate networks for two separate companies in one building

• Management of all VMware and Server environment as well as physical servers.

• Management of two seperate Windows domain environments. Including support of all end users including all

phone, email and desktop issues.

• Supported and maintained current network infrastructure including all hardware, switches, routers, Sonicwall

firewall.

• Maintained tape backups

• Created necessary documentation and developed a disaster recovery plan as well as other necessary polices and

procedures resulting in bringing us in SOC compliance that hadn't been achieved in previous years.

• Directly in charge of all IT vendor service contracts, negotiations and ordering.

• Provided remote support (24/7) for offices in China, California, and all over the US.

• Responsible for migration of physical servers to virtual environment

• Revamped and upgraded the entire infastructure by negotiating AT&T contracts rolling out new Fiber to both

companies saving each company appx $25,000 per year on phone and data costs.

• Negotiated upgrade of the out dated phone system, adding a much needed call center with all new phone

equipment and saving the company appx $5000 yearly on equipment and service.

• Directly managed help desk personell

• Rolled out WSUS for patch management solution.

• Identified and cleaned up environment that had been compromised in years past due to lack of security controls.

• Maintained PCI and SOC compliance

• Created and maintained network documentation and diagrams

Nuspire Network, Commerce, Mi

Level 3 Network Engineer at (MSSP) (Sept 2012- Dec 2013)

• Handled all escalated tickets for customers accounts on major technical firewall issues

• Designed, configured, implement firewalls, including Fortigate, PFSense based, Sonicwall, Checkpoint

• Updated the Microsoft Patch process to streamline through the company

• Involved in large firewall configuration, deployments, and implantation rollouts for several companies security

needs (GM Dealers, Dunhams, Kelly Services) including SSL VPN tunnels.

• Assisted in restructure of work flow process to suit the customers IT security needs

• Continuous Process improvement throughout the company. Resulting in maximizing resources, redesigning

process to get the job done in a more efficient, accelerated and productive manner.

• Dedicated employee earning 5 accommodations of recommendation in 12 months

• Is the “go to” person when there’s problematic accounts that need to be addressed

• Continuous process improvement for a major MSSP

IT Specialist at Lenawee Stamping in Tecumseh, Mi (Aug2011- Aug 2012)(Moved due to plant outsourcing IT)

• Maintained and supported all client PC’s and users in Automotive plant

• Supported Remote Corporate sales office

• Developed new policies and procedures in accordance with new company acquisition

• Implemented SAP in office to streamline financials with corporate offices in Germany

• Developed new security policies as well as implemented them to control and secure environment

• Trained new users on policy use

• Dealt directly with top executives, CEO’s, & Presidents & VP’s.

• Maintained Exchange, BES, Novatime/ Autotask Servers, as well as backups, and new user training

• Implemented new Vendors resulting in savings in budget

• Controlled all mobile devices for employees.

• Supported all plant PC’s as well as barcode printers(Zebra)

IT Coordinator at Vista Maria in Dearborn Heights, Mi (July 2010-Aug 2011)Moved for better pay

• Maintained all IT Support for 37 acre campus, appx 250 users, 4 residential, 3 administrative buildings

• Maintained entire campus of Dell PC’s (XP/2007) & Servers (2003/2008)

• Successfully Implemented new ticket system for user base of 250 users

• Responded to tickets throughout environment including PC moves, installations, cabling, end user support, and

phone repair.

• Supported Nortel Phone PBX system including installation for environment, programming of PBX

• Performed several training sessions for users on various Microsoft software

• Successfully implemented first Electronic Health Record system used on campus in compliance with HIPPA

• Setup and maintained Remote assistance for employee’s offsite

• Created and updated system documentation and supported processes

• Developed IT orientation documentation

• Performed system wide upgrade’s on workstations, servers, general network infrastructure

• Assigned Re-design of network to improve integrity

• Vendor management

IT Administrator at Serta Mattress in Romulus, Mi (February 2009-Feburary 2010)

• Provided technical support & account administration for plant and office end-users

• Maintained all Windows based PC’s (XP/Vista) & Servers (2003/2008) throughout environment

• Maintained current EDI system for national bedding system

• Implemented and maintained wireless scanner operations throughout entire manufacturing factory

• Maintained proprietary bedding software database application & Ohms Bedding Software

• Coordinated vendor management and support agreements for information assets

• Supported all IT equipment in plant including thermal, laser printers, switches, desktops, etc.

• Documented system specifications and support processes

Network Assistant at Klochko Equipment Rental in Melvindale, MI (September 2003-September 2008)

• Supported Active Directory, Exchange, SonicWall firewalls, VPNs, and Windows Client-Server Network

Infrastructure across 5 branch locations and company headquarters

• Successfully coordinated multiple system migrations including Exchange 2003, Novell and Windows XP

• Coordinated and performed system design, implementation and upgrades in a mixed environment

• Supported user telecommunication systems including PBX and wireless device administration

• Provided end-user application support for Great Plains, MS Office and proprietary rental software

• Deployed and administrated Blackberry Enterprise Server infrastructure and handheld devices

• Coordinated purchasing, vendor management and support agreements for information assets

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