Kiran Kumar Goud Gundrai

**** ******* **** *****, ******, Florida-32712, Phone : 1-407-***-****

Email: acg6p9@r.postjobfree.com

Senior Business Analyst, Susquehanna Holding & Investments, Long wood,

FL

A highly flexible, enthusiastic and self-motivated individual with

excellent communication, technical skills and a desire to succeed. A

quick learner with a 'can do' approach. An effective thinker and

implementer, with the ability to work on own initiative. A strong team

player with proven experience of leading teams and working within a team

environment.

Key Skills:

. Excellent communication and interpersonal skills, with the ability

to build and maintain good working relationships at all levels and

across differing business areas. Excellent planning, risk management

and organizational skills with the ability to work accurately under

pressure, managing time effectively to meet tight deadlines.

. Proven ability to effectively steer / facilitated meetings as a chair

with both internal and external stakeholders across all levels of

management.Expert in business process engineering, Software

development Life Cycle(SDLC),payment processing including ACH and

BACS.

. A highly effective leader and team player. Good IT skills with the

aptitude to learn new systems quickly, Proficient Using MS Visio,

Provision in creating process maps.

. Lead Analyst in Anti Money laundering (AML) UK/USA and Customer Due

Diligence (CDD), Know Your Customer (KYC) Regulatory and compliance

projects to the USA/UK, both in Retail and commercial banking domains

Educational and Employment Qualifications

Certified Business Analyst Professional (CBAP) Trained professional,

Foundation Course in Business Analysis (FCBA) - from British Computer

Society certified professional

Anti-Money Laundering (AML), Compliance and Risk Certified Professional

Quebec certified Electrical Engineer, Quebec, Canada

Bachelor of Electrical Electronics Engineering, India

Software and Engineering Skills

Certifications Anti Money Laundering(HSBC),FCBA,

Compliance and Risk, US Sanctions, FCBA

Modeling & Design

Tools Provision, MS Visio, EA

Operating Systems: Microsoft Windows 95/98/NT/2000, XP &

Vista

Methodologies, SDLC, RUP, Scrum, C, SQL, PL/SQL, and

Languages: HTML.

Languages C, C++, C#.NET, (ESQL; Embedded

SQL),SQL,

SQL Server 2005, Oracle, DB2 UDB.

Employment History

. Currently working as ' Senior Business Analyst' for Susquehanna

Holding & Investments, LLC, Long wood, Florida, Since Nov 14

. worked as Business Analyst-Manager, HSBC Technology and Services-

Global Change Delivery,Feb 2014-Nov 2014

. Worked as Business Analyst with Spectra mind Global from Mar,2012-

Aug, 2013, served at Client location, World Financial Services / First

Data, Orlando, Florida, USA in the period Aug,2012- Dec,2012

. Worked as Business Analyst at INSOFE,India from Oct,2010 to

Jan,2012,served at client location as Business Analyst, World

Financial services LLC, Apopka, Florida,USA Dec,2010- July,2011.

. Worked as Business System Analyst, GB InfoTech solutions, India,

Client Electra Cash LLC, Long Beach, California, USA. Dec, 2008- Aug,

2010

. Worked as Business System Analyst at Global USI, Montreal, Canada,

Sep 2005-Nov 2008

. Worked as Business System Analyst at MKA Inc., Canada, Nov 2002-

July 2005

. Worked as Electrical Systems Engineer at Balaji Electrical and

Industries, Dec 2001- May 2002

Susquehanna Holding and Investments, LLC, Longwood, Florida-32712

Role: Senior Business Analyst: Nov 2014- Current

Susquehanna has been servicing major Banking, payment processing and

financial services Companies for well over a decade carving a niche for

itself in providing services to the Banking and Financial service business.

Susquehanna has been servicing these Companies in the areas of development

of payment solutions, maintenance, and premium processing systems. Each

month Susquehanna processes tens of thousands of dollars of transactions.

We originate payments every business day and provide daily updates to our

merchants.

Current Project: The Big data Analytics/Cloud-based Payment solution:

The Cloud based payment solution is a secure web-based system that supports

transaction processing (authorization and settlement) in real time, the

application allows use of a standard web-browser to process transactions as

a cost-effective payment solution. The information needed to process the

transactions is sent over a secure, encrypted internet connection. At its

basic level, the terminal submits a customer's transaction information to

the Virtual Merchant Server. The Virtual Merchant server connects with the

network for payment authorization and, if the sale is authorized, the

program prints or returns a receipt for the customer. E-mail messages to

confirm the order can be sent to customers and the merchant as a notice of

a new sale. To finalize the sale, fulfill the order and login to the server

and select sale for payment processing.

Key Achievements / Responsibilities:

. Acted as liaison among various stakeholders and communicated well with

Business and IT teams to ensure there is clear understanding about

requirements. Prepared Gap Analysis for As-Is And To - Be states for

both Retail and Commercial banking products to implement AML

initiative programs throughout

. Conducted Surveys and Brainstorming sessions with SMEs for requirement

gathering and prepared Business requirements document .Prepared Low

level requirements document. Performed Analysis of the as-Is and

Should-Be process within the organization to analyze business

processes and developed process maps using provision.

Environment:

Provision, MS Visio, Enterprise Architecture, Business Intelligence/Data

warehouse, Business Architecture, MS Visio, and Rational rose.

HSBC Bank, Plc. (HSBC Electronic Data Corporation)

Role: Manager- Business Analysis- Global Change Delivery- UK-HK-USA-India

Feb, 2014- Nov, 2014

As part of my job, I have Successfully managed a number of projects in

parallel, including ACH transactions, Card processing, Global Standards,

Data readiness, Customer Due diligence (CDD) implementation, Anti Money

Laundering (AML), FATCA.

Projects: HSBC Global Standards-UK- Capture AML Risk Score, Global

standards- Customer Due Diligence (CDD) -Deployment-US/UK-Global Program.

The AML UK Enhancement Programme, which was delivered in 2013, had to de-

scope several key initiatives including this one due to time scale

constraints. Currently the Real time Scorecard is run at the appropriate

point in the on boarding process for the on boarding systems used by HSBC

bank (RBWM and CMB), and M&S bank, for a decision pertaining to the

application being on boarded. Decision during on boarding includes credit

referral decisions as well as account opening decisions. Depending on the

decision and the AML risk that has been calculated by the real time

scorecard, Enhanced Due Diligence (EDD) will be carried out for the

customer during on boarding if required.

The CDD Programme will ensure that customers that pose too great a risk,

including specified categories of prohibited customers, are not on-boarded,

that customers will be accurately risk rated, and that the information and

documentation obtained in the CDD process will facilitate the investigation

and identification of unusual and suspicious customer activity. As the CDD

process must continue over the life of a customer relationship, the CDD

Standards also provide requirements for risk-based periodic and event

driven CDD reviews.

Key Achievements / Responsibilities:

. Acted as liaison among various stakeholders and communicated well with

Business and IT teams to ensure there is clear understanding about

requirements. Prepared Gap Analysis for As-Is And To - Be states for

both Retail and Commercial banking products to implement AML

initiative programs throughout

. Conducted Surveys and Brainstorming sessions with SMEs for requirement

gathering and prepared Business requirements document .Prepared Low

level requirements document. Performed Analysis of the as-Is and

Should-Be process within the organization to analyze business

processes and developed process maps using provision.

. Prepared Business Process Models that includes modeling of all the

activities of the business from the conceptual to procedural level

conducted feasibility study and performed impact analysis for proposed

enhancements.

. Organisational skills have been consistently demonstrated as I have

initiated and maintained Business Analysts New Joiners Club which

helps new joiners to get to know about Change delivery activities in

HSBC. Adopted Professional and diplomatic cascades of communication

between the banking forum and the business.Part of the Buddying

program currently supporting new joiners.

Environment:

Provision, MS Visio, Enterprise Architecture, Business Intelligence/Data

warehouse, Business Architecture, MS Visio, and Rational rose.

Employer: Spectra Mind Global, Pvt Ltd, India, and Onsite Client: World

Financial Services LLC, Apopka, FL

Role: Business Analyst, Duration: Mar, 2012- Aug, 2013

Responsible for gathering requirements for the migration of existing

systems to new enhanced systems:

Project: MSB Co stars systems, MSM Co STARS, E_AW, SINBAD; SOCS are used by

M &S Savings and Investments department in Chester and Manila to manage

Savings & Investment products. Access to Co stars and its service apps and

database is facilitated through windows Server 2003 and SQL database server

2005 respectively which are due out of support by July, 2015.Hence if there

is any problem with windows Operating systems and Servers, there will be no

vendor support, immediate resolution and if any catastrophic problem

occurs, there is currently no contingency provisioned for SQL server 2005.

Key Achievements / Responsibilities:

. Worked with business users within Institutional Lending and groups to

define business problems/challenges and develop potential solutions.

. Worked with project management to analyze change requests to determine

what is being requested and programming required. Duplicated reported

problems as needed to clarify actual system deficiencies.

. Using detailed knowledge of application features and functions assess

scope and impact of business needs throughout analysis and completion

of all enhancement specifications

Employer: International School of Engineering (INSOFE), Hyderabad, India

Clients: American Management system, Orlando, Florida, Electra cash

processors. Long beach, CA

Role: Business Analyst (Data and systems) Duration: Oct 2010- Jan 2012

Project Description : Data Pro is a data capture system, which allows

American Management systems to capture and store the data pertaining to

checks and credit cards. This project deals with processing Check items

related to, Automated Clearing House (ACH). These transactions of such

check cards across different merchants of USA are fed back into system.

Key Achievements / Responsibilities:

. Gathering and documenting the requirements that are critical to the

business mission and using those requirements to design application

software. Created use case scenarios and documented work flow and

business process.

. Conducted JAD sessions to allow different stakeholders to communicate

their perspectives with each other, resolve any issues and come to an

agreement quickly.

. Provided analysis, understanding and business perspectives on many

operational issues.

. Involved in defining the scope and defining business rules of the

project.

. Headcount and additional staff costs effectively managed. For

example, at half year headcount below target. Contingency planning

for the operations, Assist the management team, gathering key

resource data, hosting department overviews, proof reading

documentation, etc.

Employer name: GB Info tech solutions, Hyderabad, India,

Client: Electra Cash Processors, Long Beach, CA, USA

Role: Business System Analyst, Duration: Dec 2008- Aug 2010

Project name: Global Data Readiness for Regulatory and Compliance

Project deals with Create a complete, standardized list of unique

customers, with the required data attributes identified in the Global

Standards Data Model. Analyze the data for data gaps and quality issues.

Enrich the data to allow the Financial Risk Rating to run as effectively as

possible. Identify gaps in on-boarding data capture

Key Achievements / Responsibilities:

. Customer and Account Servicing, Security Administration, Organization

and Product Administration, and Deposit Origination.

. Involved in number of projects e.g. security number resets, clean-up

of various tasks requiring reengineering or migration. Introduced

effective MI to assist in management of process reviews and tracking.

. Highlighted a number of processes which could be streamlined -

currently progressing. Identification of non-value added tasks, e.g.

duplication of effort - saved over $10000

Company: Global USA Inc, Montreal Canada, And Client: TD Bank, Toronto,

Canada

Role: Business System Analyst, Duration: Sep 2005- Nov 2008

Project: 'The Connect Pay systems'

The Connect Pay engineering, project enables the banc technologies to

accomplish: Receiving of check item data into the main database from the

external data sources: Merchants Extract the data received, filter out non-

commercial card transactions and store the commercial card data into an

Operational Database after Standardization/Scrubbing, Load and store check

data in the Draft format from an operational Data Store. Match the

standardized data with transactions in the Global Data Repository.

Key Achievements / Responsibilities:

Gathering and documenting the requirements that are critical to the

business mission and using those requirements to design application

software. Created use case scenarios and documented work flow and business

process.

Environment: Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SQL,

SQL Server, Share Point, Adobe Photoshop, Provision, C, C++

Company: MKA Inc, Montreal, Canada

Role Business System Analyst, Duration: Nov 2002- July 2005

Project: Call center on your desktop:"Axiom CC Pro" also known as "call

center on your desktop!" commercial CRM product is a new approach to

building relationships that offers the sophistication of call center

technology yet its remarkably easy and affordable to use. Work Smart

includes viewing remote desktop, desktop sharing, routing, instant

messaging, telephone conferencing, knowledgebase, web page sharing, file

transfer, secure form sharing, caller profiling, call detail reporting, and

contact history of every on-line contact, including contacts made from IM

networks such as Yahoo!, MSN & AOL. For maximum human interaction, it

provides voice-over-IP (pc to pc) and streaming video for either one-way or

two-way conversations.

Key Achievements / Responsibilities:

Customer and Account Servicing, Security Administration, Organization and

Product Administration

Environment: Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SQL,

SQL Server, Share Point, Adobe Photoshop, Provision, C, C++

Balaji Electrical and Electronics Industries, Hyderabad, India

Role: Electrical & Electronics Systems Engineer, Dec 2001- May 2002

As Systems engineer, I was designated to analyse how various electrical and

electronic components of electrical machines function. Produce high level

diagrams for transformers and Electrical machines. Monitor the operations

and work under senior engineer to provide everyday updates.

Merit, Business Analysis, Compliance certifications & Accolades

. Completed Anti Money Laundering certification, Sanctions, Anti-bribery

Decision making skills, Business resilience, trainings at HSBC.

. Business analysis foundation certificate from BCS UK.

. Completed 21hrs of Business analysis training as per IIBA BABOK for

CCBA/CBAP certification from ESI, USA

. Completed facilitation techniques training at HSBC from ESI, USA

. National level student paper contest, presented paper on 'Mega Trends

on Electrical Machines and won consolation prize, at Velagapudi

Ramakrishna Siddhartha Engineering College, department of Electrical

and electronics engineering.

. Best technical seminar awards, First Prize, consecutively 2000 and

2001, at Bapatla Engineering College on the occasion of Engineers Day

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