T P

RAVIS ERSON

*** ****** ** ** • Atlanta, Georgia 30308 • 252-***-**** • acg6oc@r.postjobfree.com

EDUCATION

Shaw University

May 2010

Bachelors of Science in Business Administration Raleigh, North Carolina

Work experience

Oxford University Press January 2014 -

Present

Inside Sales Representative, Specialty Accounts Cary, North

Carolina

• Managed the relationship between Oxford University Press USA and specialty accounts including, but not limited

to, museums, corporations, nonprofit organizations and bookstores

• Implemented regular sales call schedule to circulate marketing and PR materials to the buyers to ensure pre-

publication orders for all new titles are accurate and opportunities to keep robust backlist and front list sales are

maximized

• Contacted new customers in an effort to build up client base

• Worked with Associate Director of Retail & Wholesale to develop and execute regular sales campaigns

• Liaised with Marketing and PR departments to develop high-impact sales materials

• Planned, coordinated, and monitored key accounts’ co-op programs to ensure effective positioning of OUP

product consistent brand presence within key accounts, and spending within budget/pool

• Maintained the retail customer database to ensure complete outreach to past retail/wholesale customers

Oxford University Press January 2012 -

Present

Gratis Coordinator Cary,

North Carolina

• Promoted to a Gratis Coordinator within 1.5 years after functioning as a Call Center Representative

• Functioned as the Gratis team lead following promotion to Gratis Coordinator

• Automated the way label orders were processed which resulted in getting orders out to customers much quicker

and prevented lost shipments and excess shipping charges

• Maintained an accuracy rate of 99% with regards to processing transactions within the Gratis system

• Processed an average of 74 emails per day

• Attracted potential customers by answering product and service questions; suggested information about other

products and services

• Opened customer accounts by recording account information (worked within the internal systems to successfully

open customer accounts)

• Trained other call center representatives on order receiving/dispatching to ensure expedited turnaround on all

orders placed

• Maintained customer records by updating account information (maintained the customer records database to

ensure accurate contact/account information)

• Handled various international orders

• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the

problem; selected and explained the best solution to solve the problem; expedited correction or adjustment;

followed-up to ensure resolution

• Maintained financial accounts by processing customer adjustments

• Recommended potential products or services to management by collecting customer information and analyzing

customer needs

• Prepared product or service reports by collecting and analyzing customer information

Men’s Warehouse January 2011 –

Present

Senior Customer Service Assistant Raleigh, North

Carolina

• Successfully served customers with fittings and alterations with over 95% customer satisfaction

• Promoted to a Senior Customer Service Assistant after functioning as a Customer Service Assistant for four

months

• Consistently recognized as the highest seller in the store while only maintaining a part time schedule

• Assisted store manager with scheduling during peak season

• Worked at other stores in the Raleigh/Durham area on days off to ensure adequate staffing was available to assist

customers

• Provided proactive communication with customers and client via telephone, e-mail, or regular mail; manage

database records; drafting status reports on customer service issues; and supervising staff as well as train new

employees

• Selected key holder with the major duty of assisting regional sales staff based in other Men’s Warehouse locations

• Processed expense reports, coordinated the submission of proposals, planned meetings, tracked sales progress,

maintained department database records

• Served as a liaison between traveling sales representatives and staff based at our other retail locations

Ann Taylor Loft September 2008 –

August 2009

Stock Supervisor Cary,

North Carolina

• Successfully functioned as a Stock Supervisor and maintained a full course load at Shaw University while also

serving as an Assistant Manager at Champs Sports

• Processed new shipment and checked for defective merchandise

• Assessed the products on the floor and put out new merchandise in a timely manner

• Organized and arranged products in a presentable manner

Champs Sports August 2005 –

September 2009

Assistant Manager Cary,

North Carolina

• Promoted to Assistant Manager after serving as a Sales Associate for six months

• Successfully balanced serving as an Assistant Manager while maintain a full course load at Shaw University

• Was instrumental in helping local store meet their quarterly sales quota 92% of the time while serving as the

Assistant Manager

• Assisted store with consistently meeting the daily sales goal

• Supervised/Managed the store and staff while performing opening and closing duties

• Trained new staff on store products, policies, and procedures

• Engaged in daily store duties such as, stock, inventory, and scheduling

• Assisted potential and current customers with their needs

T P

RAVIS ERSON

477 Wilmer St NE • Atlanta, Georgia 30308 • 252-***-**** • acg6oc@r.postjobfree.com

REFERENCES

Hyacinthe Canton • Call Center Representative

Oxford University Press, Cary NC

acg6oc@r.postjobfree.com – 919-***-****

Hyacinthe functions as my back-up in my role as Senior Call Center Representative at Oxford University Press

T’Keitha Miller • Store Manager

Champs Sports, Cary NC

acg6oc@r.postjobfree.com - 919-***-****

T’Keitha and I worked together during my time as Assistant Manager at Champs Sports

Deonta Davis • Assistant Store Manager

Men’s Warehouse, Raleigh NC

919-***-****

Deonta serves as my immediate Manager at Men’s Warehouse

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