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Customer Service Administrative Assistant

Location:
San Francisco, CA
Posted:
December 30, 2014

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Resume:

MAUREEN O'MEARA

* ******* ***** ****, ********** Falls, New York 12590 H: 845-***-**** acg62i@r.postjobfree.com

PROFESSIONAL S UMMARY

Highly organized, detail-oriented, Administrative Assistant with more than 20 years experience providing thorough, organized

administrative support to senior executives and healthcare professionals. Background demonstrates ability to easily adapt to new

situations and environments. Excellent work ethic and strength in boosting company morale and committed to company mission, values

and vision.

CORE C OMPETENCIES

Excellent communication Database management

Flexible Customer service-oriented

Accurate and detailed Pleasant demeanor

Works well under pressure Accounting familiarity

Team building Microsoft Office; Excel, PowerPoint and Outlook

70 WPM typing speed Concur Travel

Professional phone etiquette SalesForce

WORK HISTORY

Administrative Assistant, 2 013 to Current

NEW YORK LIFE – Sleepy Hollow, New York

Execute complex, specialized spreadsheets using a variety of methods, procedures, software and manipulations.

Assemble projects and stakeholder source documentation.

Maintain chargeable absence and vacation quota reports for 26 Life Product Consultants.

Manage and distribute office supplies, business cards and conference lines.

Organize E-Meetings.

Perform expense reporting and account reconciliation.

Coordinate travel arrangements, including airfare, hotel and transportation.

Practice Management Coordinator, 2 012 to 2 013

NAPA MANAGEMENT SERVICE CORPORATION – Melville, New York

Resolved patient complaints,

Reconciled daily office financials.

Assisted in physician credentialing.

Maintained and inventoried all office supplies.

Oversaw office staff of 5.

Formulated and implemented policies, objectives, and processes.

Maintained clean reception area, including lounge and associated areas.

CME Coordinator, 2 008 to 2 012

Vassar Brothers Medical Center – Poughkeepsie, New York

Reported to Director of Continuing Medical Education.

Prepared and procured ACCME required data such as documentation eligibility, certification requirements, and collateral notebooks.

Reviewed participant's rosters and furnished copies to providers.

Compiled post-activity evaluation, participation summaries, outcome measurements, educational and recruitment materials for joint

sponsors and grant approval.

Produced and maintained CME spreadsheets.

Collected, deposited, and allocated CME finances such as travel expenses, purchase orders, invoices, check requests and cash batch.

Assembled and dismantled A/V equipment.

Administered technical support and troubleshooting for conferences and meetings.

Developed, maintained and delivered Physicians' transcripts.

Performance Improvement Coordinator, 2 004 to 2 008

Vassar Brothers Medical Center – Poughkeepsie, New York

Reported to Director of Radiology in collaboration with the Breast Surgeon/Medical Director.

Executed performance improvement and QA/QC activities associated with imaging.

Corresponded with Radiologists QA/QC Performance Improvement Program and prepared monthly CLIC reports.

Demonstrated verbal and written ability to communicate effectively and professionally across disciplines.

Collaborated with Quality Assurance ensuring mammography peer review was current and findings/outcomes were within national

benchmarks.

Achieved 4 consecutive years of 100% compliance in the Medical Society of the State of New York audit in women's imaging.

Captured, recorded and reported over 4,000 exams per year, resulting in the early detection and treatment of breast cancer.

Emergency Room Registrar, 2 002 to 2 004

Vassar Brothers Medical Center – Poughkeepsie, New York

Documented patient information obtained from interviews.

Improved ED administration by compiling and analyzing data and identifying areas of improvement.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

EDUCATION

35 Credits: Business

Marymount College - Tarrytown, New York



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