Vijayan Roy Thomas

# Unit ****/** Berry Street, North Sydney, NSW 2060, Australia. +61.405.939.584, acg5gp@r.postjobfree.com

PROFESSIONAL STRENGTHS

• Over 10 years of professional experience as an NBU Engineer / Analyst .

• Sound knowledge of information technology, Netbackup, UNIX Administration,

backup/recovery and security methods.

• Knowledge of technical writing and modeling techniques.

• Ability to generate strategic plans.

• First-rate verbal and written communication skills .

• Ability to communicate technical information effectively to non-technical professionals

or clients.

• Ability to test, verify, and validate techniques.

• Ability to plan and analyze business requirements .

• Knowledge of Databases and SQL queries.

• Disaster Recovery planning, and testing for Business Continuity.

• Capability to perform advanced troubleshooting and problem solving.

SKILLS

* Hardware: Oracle (Sun Microsystems), IBM RS600 and AS/400, HP, SGI, Intel, Compaq

* Operating Systems: Linux, AIX, Solaris, Windows, HP/UX. (Command line knowledge).

* Backup: Veritas Netbackup (Versions 5.x, 6.x, and 7.x ) experience, TSM Exposure, CommVault

Simpana Exposure, NetVault Exposure, DataDomain Exposure, Storage Foundation, OpsCenter.

* DeDuplication: PureDisk, MSDP, Some DataDomain

* Storage: iSCSI, Fiber Channel, (working knowledge on NetApp and EMC)

* (Learning hyperSCSI and Citrix XenApp)

Tape Libraries, Optical Platters, ACSLS Library Management Software.

* Virtualization: VMware and Hyper-V knowledge.

* Database: MS-SQL, ORACLE, DB2, Exchange, Dataguard exposure.

* Networking: TCP/IP, DNS, AD, Checkpoint Firewalls, NFS, Cisco, NIS, IPX, DECNet, Proxy,

CCNA is work in progress. Exposure to Web Application Firewalls and IPS.

* Programming: C, C++, Shell Scripting, PERL, Python.

* ReportingTools: MSProject, MsExcel, SPSS, Powerpoint, MS-Word

EDUCATION

• Master of Computer Applications, GPA 3.53/4.

Birla Institute of Technology, Mesra. (Accredited)

• Bachelor of Science - Physics.

University of Madras, Chennai.

PROFESSIONAL WORK EXPERIENCE

Principal Lead Technical Services Engineer at Symantec Australia Pty Ltd. July 2006 to

October 2014

Responsibilities

Escalation Technical Support Engineer

*

Via Phone, Remote Assistance (Webex), provided troubleshooting and problem solving

*

capabilities for Customers.

Travelled Onsite as Professional Services Engineer for troubleshooting issues at AMP (AU),

*

CitiBank (SG), NAB (AU), ICICI Bank (IN), HP (IN), TCS (IN).

Unix Administration and Performance Tuning of Operating Systems (Linux, AIX, Windows)

*

Environments for application and i/o.

Sandbox Testing, Troubleshooting and Bug Identification for escalation to Product Engineering

*

for resolving NBU Application and (MSDP) Deduplication defects.

Development of Educational Training Materials for Inhouse Training and Customer Training on

*

product features.

Critical thinking ability to develop innovative solutions and workarounds to problems.

*

Setting up Infrastructure Backup Network Architecture and Firewall Strategy for Customers

*

using Backup Software and SAN Storage.

Exposure of Backups through Checkpoint Firewalls.

*

Knowledge of Oracle and MS-SQL Database skills for backup and recovery.

*

Performance Tuning of NBU to work efficiently to meet Backup SLA's.

*

Verifying/Ratifying Disaster Recovery Testing Run Sheets for Customers.

*

Achievements

TSO Award Q2 FY13 Winner – for Customer Support and Cross Functional Excellence.

Symantec's A++ Award – 2007 – For Above and Beyond the Call of Duty

Customer First Award – 2006 – For Extraordinary Customer Service by Global Sales Teams

Symantec's A++ Award – 2006 – For becoming a Trusted Advisor to a Customer.

Senior Customer Support Engineer at Veritas Software Corporation August 2000 to June 2006

Work Responsibilities

Implemented Procedures to Customer's to backup data in the most efficient way that will help

*

them to Restore the Mission Critical Data with shortest time.

Implementation of Intelligent Disaster Recovery and Backup in a Cluster Environment and

*

Backup in a SAN environment

Configured Storage Devices, Robotic Libraries, Storage Units, volume pools, Disk staging

*

schedules, Policies and Disk Staging.

Assisting the customer in configuring netbackup and media manager on Windows and Unix

*

(Solaris, Linux, aix, hp/ux, tru64) platforms.

Configuring and troubleshooting Robotic Libraries and Tape drives for backups connected using

*

SCSI/Fiber Channel.

Configuring Database Agents and Agent based Backups for Oracle, SAP, MS SQL-Server,

*

Informix, Lotus Notes, NDMP (NetApp and EMC), MS-Exchange, VMware

Excellent knowledge in NetBackup Catalog Consistency Checks, and NB Domain Network

*

Analyzer Troubleshooting strategies.

Awards

Technical Support Engineer Excellence Award – “Trusted Advisor” - 2004. - Awarded for

placing ‘Customers First’

Moved to Australia. July 2000

Consultant / DataCenter Administrator at Megasoft Pvt Ltd January 00 to July 00

Responsibilities

Administrator in designing/development/maintenance of a Linux network and integrating it with

*

the existing NT based network.

DNS and AD configuration for NT network.

*

Database Consultant in a Raw-Material / Production / Sales related Inventory control system for

*

a Furniture Manufacturing Organization using MS SQL Server.

Project Manager / Administrator at Vellore Institute of Technology Jan 1999 to Dec 1999.

Hands-on Responsibilities in Project Management

Project Leader & Analyst designing and developing Financial, and Administrative Analysis

●

software packages using C, C++, Oracle 8i in Windows 95/98/NT.

Project Leader redesigned, implemented and maintained the above network using Intel hubs,

●

Switches (both Layer II and Layer III) and Bridges, providing for an almost collusion free and

reliable network

Lead Administrator for a UNIX (Solaris/Ultrix/SunOS/Linux) and WINDOWS NT (Server and

●

Workstation) Distributed LAN consisting of 500+ Clients & Servers.

Installation, Performance Tuning, Security, Script Optimization, User & Resource Management,

●

and Network Management.

Formed Policies and Procedure Systems for the entire Computing Facilities to enable the College

●

to achieve ISO 9002 status.

Connecting the LAN with WAN using a 64Kbps leased line for Internet, configuring the CISCO

●

router, configuring the AD/DNS for Internet, and configuring the Proxy Server.

Responsible for planning the Computerization Budget.

●

Other Responsibilities Elsewhere

Project Leader proposed, evaluated, designed, and implemented project for comprehensive

●

corporate UNIX/Windows based LAN Network and identified new areas of computerization for

Madras Metropolitan Development Authority, Chennai. (MMDA)

Designed, developed, and taught course programs for Software Applications to approximately

●

over 200 employees. (MMDA)

Designed, Developed, Tested and Implemented a 100% Computerized Payroll Accounting

●

System, using MS SQL Server. (MMDA)

Project Leader / Systems Analyst proposed, evaluated, and designed project for Geographical

●

Information System. (MMDA)

Unix Administrator of Challenge M of Silicon Graphics and IRIX based LAN System. (MMDA)

●

CERTIFICATION

Symantec Certified Specialist - NetBackup 7.5

*

Veritas Certified Professional in NetBackup at Veritas Software.

*

Java 2 Certified Programmer at Sun Microsystems.

*

Trained as Oracle 8i DBA at Oracle Corporation

*

TRAINING

2012 – 2014 NetBackup Appliances

*

2014 Windows Server 2012 Administration.

*

2011 AIX 6.1 / 7.1 Differences Course

*

2009 MS SQL Server training course.

*

2008- 2011 Product Specialist Training on NetBackup 5.x, and 6.x and 7.x models (multiple

*

training sessions)

2006-2007 Product Specialist Training on Netbackup PureDisk and Classic Puredisk (multiple

*

training sessions)

2005 IBM AIX 5.2 System Administration.

*

2003 DB2 Relational Databases on IBM and Windows Platforms at IBM Learning Services

*

Sydney.

REFERENCES:-

Available on request

Contact this candidate