MARIO PANARO

Vaughan, ON L*L *C*

Cell: 416-***-****

Email: acg59b@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

. Hard working with the ability to adapt to changes easily and to manage

a large and varied workload with minimum supervision.

. Self-motivated individual, with the ability to motivate others.

. Over 15 years experience working with the public in a customer service

environment.

. Action oriented with a passion for results and building new

relationships.

. Excellent communication, organizational, time management and

leadership skills.

. Take initiative and posses the ability to be versatile, reliable and

dependable.

. Set priorities, work well under pressure and meet deadlines.

. Ability to develop strong working relationships with all levels of

individuals.

REVELANT SKILLS AND EXPERIENCE

Customer Service

. Ability to understand customer inquires, answering their questions

and offering recommendations to resolve issues and to build on

customer loyalty.

. Ability to build relationships, open communication and satisfaction

to meet the customer's needs.

. Problem solving customer's complaints and provided accurate

information.

. Demonstrated attention to detail with a focus on continuous service

improvements.

Communication Skills

. Demonstrated open communication with all levels of individuals

. Communicated effectively and established excellent rapport with

customers.

. Ability to innovate and demonstrate creative "out of the box"

thinking and action.

. Ability to answer questions regarding problems with products and

offered suggestions.

Merchandising/Organization Skills

. Provided evaluation reports on product movement and changing market

trends.

. Ability to understand plan-o-grams, participated in relines,

incorporated changes to product lines and promoted new strategies

to increase Company profits.

. Demonstrated troubleshooting and problem solving skills.

. Ability to perform inventory control, minimized out of stock

inventory and price setting.

. Demonstrated the planning and execution of new promotional products

lines

. Ability to prepare departments for quarterly/yearly inventory

audits.

. Proven ability to contribute to category plans in line with company

strategies.

Management/Leadership Skills

. Ability to manage, supervise and delegate work loads to staff

members.

. Training team members with operations, implementing policies and

procedures, and also emphasizing the importance of good customer

service.

. Motivating team spirit, support and communication.

. Ability to understand O&A profit margins and maintain

quarterly/yearly budget reports.

. Demonstrated strategic decisions to minimize and reducing costs to

the Company and increase in sales and customer service.

WORK HISTORY

Grocery Longo's Supermarket

Vaughan, ON 2014-present

Dairy/Frozen/Grocery Fortinos Grocery Store Vaughan,

ON 2013-2014

Merchandiser Self Employed

Vaughan, ON 2012-2013

Auditor/Merchandiser RGIS Inventory Specialist Mississauga,

ON 2011-2012

Sales Associate Leon's Furniture LTD

Vaughan, ON 2006-2011

Diary/Frozen/Grocery Fortinos Grocery Store Maple, ON

2003-2006

Nursery Sales Humber Nurseries LTD

Brampton, ON 2003-2006

Installer Northwest Climate

Bolton ON 2001-2003

Senior Scanner (Asst Mgr) Documax Enterprise LTD Markham, ON

1998-2001

Grocery/Diary/Receiving/Deli Longo's Supermarket Vaughan ON

1993-1998

ACCOMPLISHMENT

. Demonstrated the ability to listen effectively to customers and

resolve their problems which resulted in 25% increase of customer

services and sales.

. Developed a rapport with a customer base in the Vaughan Region

achieving sales totaling over 3.8 million dollars at Leon's Vaughan

in the 5 years.

. Top department sales of extended service plans for products sold at

Leon's Vaughan for the five years and also voted top salesman of

the month on many occasions.

. Top salesman of promotional items in 2003, 2004, 2005 and also

increasing total sales by 35% for products sold at Humber

Nurseries.

. Participated many times in relining sections, aisles or departments

for Fortinos,

No Frills, Longo's, Food City and IGA including the Grand Re-

Opening of Longo's flagship store in Malton ON in 1995.

MARIO PANARO

228 Airdrie Dr, Vaughan, ON L4L 1C6

Email: acg59b@r.postjobfree.com Cell: 416-***-****

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