IVY ITTY

Irving, Texas ***** 214-***-**** acg50k@r.postjobfree.com

SKILLS & QUALIFICATIONS

5+ years of Customer Services

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3+ years of Administrative Support

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* +years of Scheduling

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2+ years of Recruiting

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2+ years of High Call Volume

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Solid background in computer operations and operations and applications, office

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administration and training

Proficient in Microsoft Office and Adobe Acrobat Professional

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Solid analytical, data entry, filing, problem solving skills

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SYSTEMS: Loan Serving And Accounting System (LSAMS), Lotus Notes, Remedy,

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SharePoint, Online Collection System, Microsoft Outlook

Certificates in Quality Assurance call monitoring

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Coordinated recruiting selection of clients

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Informed clients regarding procedures and departmental requirements

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EDUCATION & TRAINING

SANFORD BROWN COLLEGE, Dallas, TX 2008 – 2010

• Certificate in Diagnostic Medical Sonography

o Certificate in Diagnostic Medical Ultrasound Physics

MIDWESTERN STATE UNIVERSITY, Wichita Falls, TX 2005-2007

• Bachelors in Applied Arts and Sciences

PROFESSIONAL EXPERIENCE

BUSINESS DEVELOPMENT CONSULTANT 03/2014- Present

MNCL Inc. (Multi National Consulting Lines), Irving, TX

• Generate new leads and update databases

• Deliver quality information to prospective clients

• Resolve inquiries by clarifying information, researching and providing information.

• Knowledge of Cherwell Service Management Software

• Knowledge of competitor help desk softwares

• Assisted with RFPs (Request for Proposal)

• Follow up on interested respondents

• Research and establish connections with the prospective clients

• Provide excellent customer service

• Ensure and delivered marketing message to prospective clients

CUSTOMER SERVICE REPRESENTATIVE 03/2013– 10/25/2013

Nationstar Mortgage, Irving, TX

• Responsible for prompt and accurate response to customers mortgage servicing questions and

concerns.

• Recruited potential borrowers for refinance and modification plans

• Assisted borrowers with late charge waiver and loan maintenance requests

• Documented conversations on the Loan Servicing And Accounting Management System

(LSAMS) with past due borrowers

• Inputted data and verify information as it pertains to processing telephone draft payments

• Properly documented each customer interaction in the servicing system

• Performed loan-related mathematical equations

• Performed follow up and research tasks to ensure problem resolution

• Adhered to specific scheduling guidelines to ensure proper phone coverage

• Adhered to operational controls, including legal, corporate, and regulatory procedures to

ensure the safety and security of customer mortgage assets

ADVISOR & DIAGNOSTIC MEDICAL SONOGRAPHER (Part Time) 10/2012 – 03/2013

Involved For Life, Dallas, TX

• Recruited potential clients and perform pregnancy tests and determine the results

• Answered phone calls and perform various administrative tasks assigned by the Clinical

Director

• Face to face advising for individuals, couples, groups on pregnancy

• Implemented ultrasound rules and regulations

• Explained sonogram examination procedures to client

• Prepared and maintained examination files and records of patients

• Operation of the Ultrasound Machine and interpretation of ultrasound Images

• Made plan of care for clients and Sonogram Reports for the doctor

• Provided referrals for housing needs, STD testing, doctors’ offices, counseling centers

ADVISOR & DIAGNOSTIC MEDICAL SONOGRAPHER 08/2010 –09/ 2012

BirthChoice of Dallas, Irving, TX

• Scheduled sonogram and doctors’ appointments

• Recruited potential clients and perform pregnancy tests and determine the results

• Answered phone calls and perform various administrative tasks assigned by the CEO

• Trained new counselors in office, counseling, and ultrasound room procedures and policies

• Gave presentations on different topics

• Created, analyzed and evaluated consent form and report sheets

• Implemented ultrasound rules and regulations

• Computer and ultrasound machine data inputting

• Face to face advising for individuals, couples, groups on pregnancy

• Explained sonogram examination procedures to client

• Operation of the Ultrasound Machine and interpretation of ultrasound Images

• Made plan of care for clients and Sonogram Reports for the doctor

• Provided referrals for housing needs, STD testing, doctors’ offices, counseling centers

• Prepared and maintained examination files and records of patients

• Made Follow up calls to see how the client was doing

MORTGAGE COLLECTION REPRESENTATIVE 02/2008 – 11/2009

CitiMortgage, Irving, TX

• Made outbound calls to clients about late/overdue account

• Inputted data on the Online Collection System with past due borrowers

• Recruited potential borrowers for modification and repayment plans.

• Communicated efficiently about the status of customers account

• Setup Promise to Pays for borrowers

• Obtained the reason for delinquency and agree on a solution to cure the default

• Reviewed delinquent accounts for possible loss mitigation workout and send out modification

packages

• Conducted research analyst by customer’s state law procedures

• Reviewed and approved any collections payments submitted by check by phone and Western

Union.

• Submitted payment inquires or payment disputes on behalf of the borrowers

• Provided solutions to customer inquiries on mortgage payments

• Commitment to excellent and considerate customer service

• Received many certificates in Quality Assurance call monitoring

• Participated in team planning meetings

RESEARCH ASSISTANT 06/2004-09/2004

University of Texas Southwestern Medical Center, Dallas, TX

• Recruited and scheduled appointments for hypertension subjects

• Screened potential subjects in order to determine their suitability as study participants

• Prepared tables with subject’s contact information

• Performed various administrative tasks

• Verified accuracy and validity of data entered in the databases

• Inputted data for hypertension research and references

• Monitored blood pressure for subjects in a hypertension research

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