RUTH N. HERNANDEZ

**** *

ON

A

LEJANDRO

S

T

H

OUSTON, T

EXAS

***** 832-***-**** acg4xw@r.postjobfree.com

OBJECTIVE

I am seeking a challenging position that will utilize my skills, abilities and experience while providing an opportunity for advancement.

FUNCTIONAL SUMMARY

Self motivated, team oriented, and enthusiastic individual. More than 15 years of experience in customer service. Management skills with leadership abilities, Ability to train, motivate, and supervise customer service employees. Ability to work with minimal direction alone or in team environment, a team player, acknowledged as “Total Quality

Customer Service Professional.” Bilingual English Spanish (written and verbal) communication skills.

EMPLOYMENT

02/2014 10/2014 Nova Medical Center Austin, Texas Patient Transporter/ Front Office Assistant

● Transport patients to and from destinations.

● Maintain cleanliness of vehicle inside and out.

● Assist in clinic with shared cleaning duties as needed.

● Provide light maintenance in clinic, i.e. buff floors and change light bulbs, etc.

● Lifts and/or carries equipment, tables, chairs, and other objects weighing up to fifty (50) pounds.

● Greet patient and provide quality customer service.

● Perform patient registration, scheduling, and answering telephones.

● Coordination of patient transport, forms, files, filing, internal and external records requests, and super bills.

● Operation of administrative office equipment.

● Respect patients’ rights to privacy and confidentiality.

11/2013 02/2014 Cognosante, LLC Houston, Texas Bilingual Field Enrollment Agent

● Assist beneficiaries with all aspects of the enrollment / disenrollment process using the Center for Medicare and Medicaid Services system.

● Assist with profile creation and update.

● Assist with Explanation of Eligibility Determination.

● Assist with Plan Comparisons.

● Walk through the enrollment process with the beneficiary, including data input if necessary.

● Represent CMS (Center for Medicare & Medicaid) and Cognosante within the community.

● Attend local community events, health fairs, and other assigned venues to reach the targeted population.

● Provide services at kiosks and booths at local businesses and community organizations.

● Make referrals to other community organizations and services.

● Follow all approved standard operating procedures and other applicable state and federal regulations.

04/2013 11/2013 AutoZone, Inc. Houston, Texas Sales Manager

● Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, & advising senior management on maximizing business relationships and creating an environment where customer service can flourish.

● Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins.

● Provide high standards of ongoing training for the customer service representatives so that they possess sufficient sales and automotive knowledge to present information on the company’s products in an accurate and well balanced manner.

09/2009 11/2012 Apple, Inc. Houston, Texas Bilingual Customer Support Representative

● Provide up to date order status to the customer

● Edit or change an existing customer order

● Provide accurate policy and procedure information

● Work with appropriate parties to resolve payment issues, escalate issues through the proper channels

● Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments

● Build rapport with customers to uncover any opportunities to recommend additional products.

09/2008 – 09/2009 Wachovia Bank N.A Houston, Texas Experienced Bank Teller

● Served customers by accurately and promptly performing transactions while delivering exceptional customer service.

● Built long term relationships with our customers in person and by phone.

● Provide expert advice and service to customers.

● Found satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement.

08/2007 – 09/2008 Motorcars Ltd. Houston, Texas Accounts Receivable Clerk/Front Desk Personnel

● Handle a broad scope of internal processes encompassing the daily management of, billings, collections, reconciliation, general ledger and month end closings with a main focus on accounts receivable functions

● Manage detail aging, commission, manual/computerized cash batch, and sales journal; executed and delegated data entry and order processing functions.

● Acted as a liaison between management, staff, factoring company, suppliers, and customers.

01/2005 07/2007 Wells Fargo Bank N.A. Houston, Texas

Lead Teller

● Given the same duties as a teller in addition to handling compliance of audit operations and regulatory issues.

● Duties included workflow scheduling, transaction approval, and teller training/or teller supervision.

● Responded to inquiries/problems and handled more complex services/transactions.

EDUCATION

2003 2004 Houston Community College Houston, Texas Certificate of High School Equivalency

1997 2001 Humble High School Humble, Texas Advanced Preparatory Diploma Program

Contact this candidate