Richard O’Malley

**** *********** ***** **. ***** Texas 76244

940-***-****

acg4wl@r.postjobfree.com

Over 14 years of

Profile

successful experience in the Aerospace Repair Facility. Recognized strengths are responsibilities for

capital projects, production planning, and statistical quality controls.

Strong leadership traits.

Ability to Multi-task

effectively in a fast tempo, high-energy environment.

Excellent

communication and project management skills.

Proficient with MS

Office Software including Excel and Outlook

Independent thinking,

strong organization and planning abilities and excellent analytical and problem solving skills.

A leader in Continuous

improvement programs supporting lean process management

Business Area Export

Control Representative – responsible for ensuring export compliance including technical data and

export/import operations

Obtained facility

Synopsis of

achievement of financial goals. $150M Annual Gross Sales for PWC WF

Achievements

Designed and implemented a controlled pricing system which resulted in major cost savings up to

150K per year.

Created and implemented customer satisfaction surveys, drastically reducing potential problems.

Proactive v/s Reactive.

Employment CT Aerospace, C arrollton, TX

2011-

Customer Service Manager

Jun2012

Managed pre-sales and post-sales service processes. Managed through reporting

team members, the coordination of activities with responsibility for liaison between

customers providing special pricing for non-standard items. Provides guidance to

subordinates to achieve goals in accordance with established policies. Frequently

interacts with other supervisors, customers and/or functional peer group managers

Track

ing of sales volumes and market trends by product and managed departmental goals

for sales and marketing.

2009-2011

P ratt & Whitney Canada Component Repairs, W ichita Falls, TX

United Technologies Company

Production Supervisor

Respo

nsible for management of PT6 and JT15D production line. Close interaction with

both the inside sales team, and the production team to ensure deadlines were met

within the established quality and production targets. Responsible for overseeing the

daily operations and personnel of the production line to ensure a safe and productive

work environment. Resolved any production issues or concerns of the production

personnel and ensured all employees adhered to the standards and practices

established by the company.

Led

and supported lean manufacturing multiple continuous improvement programs.

Pratt & Whitney Canada Component Repairs, W ichita Falls, TX

2001-2009

Customer Service Manager

Supp

ort component repair sales for PT6, PW100, PW150, PW200, PW300, PW500,

PW600, PW900, JT15D AND APS3200 engine families, specializing in product

groups of Vane Rings, Stators, Sheet Metal, Segments and OEM coatings.

Provi

ded leadership to provide on-time delivery of repairs as well as

quarterly customer satisfaction results. Developing functional excellence in

aftermarket operations of customer service processes. Responsible for internal

coordination, barrier removal, and networking to develop working relationships and

adopt standard processes and procedures Leading the organization in accurately and

consistently identifying issues, to enable quick problem resolution through use of

the lean manufacturing initiatives. Using data and an analytical approach to drive

innovation and customer satisfaction including analysis of past initiatives, sales

competitive positioning and benchmarking

Supported sales campaigns as required 1995 - 2001

Pratt & Whitney Canada Component Repairs, W ichita Falls, TX

Production Supervisor

Resp

onsible for skilled manufacturing such as machining, assembly/test and

inspection of repaired components. Planning and allocation of resources,

materials and scheduling of equipment for maximum utilization of product

facilities and personnel. Established physical layout of machinery and most

efficient sequence of operations and work flow.

Education

Queens University School of Business, K ingston, Ontario 2003

M idwestern State University, W ichita Falls, Texas 1982 -1983

Certificates Associates Certificate - Continuous Improvement - ACE

Received Internal Auditor Training

Export and Import Control Compliance

Intermediate Excel

Tier I/II Inspector Training

Baldrige Quality Program

The Customer FIRST Program – Customer & Self Management Skills

Community Involvement:

2006-2011

Our Lady Queen of Peace – Youth Ministry

a non-profit 501(c) (3) entity

References: Available upon request

Contact this candidate