DIVYA PANKAJ

Mob: 888-***-****

Email: acg4ph@r.postjobfree.com

SUMMARY

. Close to 4 years' experience in software quality assurance, manual and

automated testing (Rational Robot & QTP), 9 months in project

management.

. Strong knowledge of SDLC process, testing practices, quality control.

. Experience in JIRA administration, project management, and effective

client liasoning.

. Excellent communication skills with proven ability to understand

business situation and suggest workable solutions.

. Good team player.

. Fast learner, proven good in training new members of team.

SKILLS

Operating System: Windows 98/2000/2007/xp/7, Mac, UNIX, DOS

Languages: C, CPP, COBOL, CL, RPG/400, JCL.

Databases: ORACLE, IMS DB, DB2, DB2/400

Tools: IBM Rational Robot, IBM Rational Functional Tester, IBM Test

Manager, QTP, Mercury Quality Center, Mantis, JIRA, Gliffy, Lucid chart

Hardware: 8085, 8086 Microcontroller, VSAM, CICS, SOTI Honeywell

mobicontrol, iPhone, iPad.

EXPERIENCE HIGHLIGHTS:

Yapsody India Private Limited

(1 April 2010 - 30 Sep 2012)[pic]

Yapsody Entertainment (formerly known as Eventech Entertainment &

Technologies), headquartered in Los Angeles, California, is the largest

provider of end-to-end concert services to independent venues and

promoters. Yapsody has been operating its own ticketing system since 2009.

Project Name: Tickets unplugged

1 April 2010 - 1 January 2012

Designation - Testing engineer

This project aims at development and maintenance of ticketing applications

for major casinos, theatres, conventions and events for client.

As a team member, I was involved in the following tasks.

. Leading team in creation and execution of test cases, QA processes and

strategies, bug documentation, test strategies, plans and regression.

. Overall Requirement Analysis and maintenance of the status of all

Ticketsunplugged requirements and client queries.

. Whole system testing of all the ticketing application softwares

including windows mobile ticketing application, ticketing application

as widgets (desktop and adobe air), iPhone ticketing application, web

based applications and ticket scanning applications.

. Regular database monitoring, error log, FTP logs, access logs and SQL

logs monitoring for testing.

. Content management of websites, applications, widget through CMS.

. Creation of User manuals for all applications, overall system module

wise documentation for clients.

. Liasoning with clients for requirements, implementations. Providing

assistance for all technical queries. Effective coordination between

clients, developing team and testing team. Managed internal and

external customer questions.

. SOTI MOBICONTROL: Remote control of client side Mobicontrol devices,

adding devices for clients in Mobicontrol server. Checking deployment

server logs and error logs for effective implementation of Mobicontrol

devices. Config settings management.

Team Size: 6

Software Used: MS Excel, MS PowerPoint, Word.

Bug Tracking Tool: Mantis, JIRA

Other tools: SOTI Mobicontrol V6.

Hardware used: Cash drawer, Honeywell Windows mobile 7600, 9700, iPhone.

Project Name: Yapsody

1 January 2012 - 30 September 2012

Designation - Product Development Manager

In June 2013, Yapsody released a mass-market do-it-yourself version of the

ticketing system which anyone can use completely free of charge (Software

as a Service). Certain premium features such as reserved seating are

provided exclusively to Yapsody concert clientele. (www.yapsody.com).

As team member, I was involved in the following.

. Communicated and exchanged ideas with all sections and the team

including developers, testers, designers, animation experts, SEO.

. Managing the entire product line life cycle from strategic planning to

tactical activities.

. Thorough software quality assurance throughout the product planning,

designing, developing and implementation.

. Developing prototypes of the product using lucid chart, azure as

tools.

. Thorough requirement analysis from the earlier system and migration of

similar functionalities compatible with the new product.

. Scheduling and resource management of the project.

. Agile software management of the project using JIRA

As administrator, project manager, Lead tester, weekly activity and

performance report generation in JIRA.

Team Size: 18

Software Used: MS Excel, MS PowerPoint, Word.

Bug Tracking Tool: JIRA, JIRA confluence

Other tools: Zephyr, Zendesk, Gliffy, Lucid chart.

Hardware used: iPhone, ipad, Honeywell Windows mobile 7600, 9700.

GOOD LUCK TOURS AND TRAVELS, JAPAN (non- IT experience)

(1 May 2008- 1 Nov 2009) Worked as Ticketing officer and operator.

USTGlobal International Pvt. Ltd.

(30th Oct 2006 - 3rd Dec 2007).

Designation: Software Engineer

USTGlobal Pvt Ltd from 1998 till date is an ISO 27001 certified company. It

is certified by KPMG as an SEI-CMMI and PCMM Level 5 company. It has about

15000 employees at present.

Project Name : E-Commerce Migration System

Client : Fortune 500 company

Oct 2006 - Feb 2007

This project is to improve the existing system of E-commerce migration

according to the maintenance tickets assigned. It involved development of

call programs to include a particular ticket.

As a team member I was involved in the following activities

. Modifying existing programs, addition of new RPGLE programs.

. Reviews and testing of modified programs.

. Test case preparations.

. Analysis of UI options.

. Worked as the Quality Controller of the project.

Software Used: RPG, CL, MS Excel.

Project Name : Star schema conversion

Client : Fortune 500 company

March 2007- April 2007

This project is to implement the changes related to a star schema

conversion. It involves changing programs that use the old file and testing

those programs.

As a team member I was involved in the following activities

. Modifying existing programs.

. Reviews and testing of modified programs.

. Test case preparations.

Software Used: RPG, CL, TURNOVER, HAWKEYE, DB2/400, SQL/400, Query/400, MS

Excel.

Project Name : International Trucks and Engines Parts pricing

Client : Fortune 500 company

May 2007-Dec 2007

This project was initiated to automate the testing environment (web based

application) for the Parts Pricing system.

As a team member I am involved in the following activities

. Preparing, reviewing and executing the test cases.

. Involved in testing of critical modules of the application.

. Perform Functional, Regression, System Testing.

. Reporting bugs.

. Collection, analysis and reporting of different metrics related to the

project.

. Interact with client to discuss on the status of testing activities

. Analysis and business modification to suit the testing environment.

. Test case Preparation and estimation of time for manual as well as

automated testing (comparison).

. Suggested a better test result strategy using the QTP.

Software Used: MS Excel, MS PowerPoint.

Testing Tools used: IBM Rational Robot, IBM Test Manager, QTP.

Bug Tracking Tool: Bugzilla

EDUCATION, TRAINING & CERTIFICATIONS

. Education Details

. B.Tech in Biochemical Engineering, Kerala University, 84%

. Plus two 81% from Arya Central School, Trivandrum.

. SSLC 94.33% from Carmel Convent Higher Secondary School,

Trivandrum.

. Achievements

. Did various National and International level paper

presentations one of which bagged the first prize in

college level.

. Bagged best team player award in Yapsody.

.

. Certification Details: DB2 Universal Database V8.1 Family.

Contact this candidate