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Customer Service Management

Location:
Salt Lake City, UT
Posted:
December 22, 2014

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Resume:

Amanda Morgan

801-***-****~ acg4my@r.postjobfree.com

**** ****** *** *****

Sandy, UT 84092

! & MANAGEMENT EXPERIENCE

WORK

HR Intern

Fanzz Corporate Office, Salt Lake City, UT October 2014- Present

• Assisted the HR and Payroll managers in completing daily tasks

• Ran background screenings, E-verify’s and conducted initial phone interviews with candidates

• Entered in new hire paperwork, as well as conducting new hire orientations

• Communicated and sent daily emails to store managers and other corporate employees

• Organizes and filed classified information for all Fanzz employees

!

Premium Services Event Management Coordinator March 2014- December 2014

Real Salt Lake Soccer Organization, Salt Lake City, UT

• Coordinated the intern staff during game day events and matches

• Provided supervision and monitoring of specific areas of the stadium during matches and events

• Communicated with Real Salt Lake soccer fans and provided customer service throughout the match

! Agent/Assistant Property Manager

Leasing

Cowboy Properties, Salt Lake City, UT August 2014- Present

• Assisted the property manager in the daily tasks of running the apartment community

• Answered phones, interacted with current and future residents

• Resolved conflicts and problems on the property

!

Premium Services Event Management Intern March 2013-December 2013

Real Salt Lake Soccer Organization, Salt Lake City, UT

• Provided hospitality and service to VIPs, suite holders, club members and fans

• Directed traffic, interacted with fans, and provided customer service before, during and after the game

! and Communication Intern

Writing May 2013- December 2013

Utah State University Cooperative Extension, Logan UT

• Researched, designed and wrote surveys and other writing materials

• Compiled, analyzed and interpreted data for ongoing research projects

• Cold contacted several local food business in the state of Utah

!

LEADERSHIP & SERVICE

Executive Council Member, Treasurer, Peer Team Leader September 2012- January 2014

Kappa Delta Sorority, Utah State University

• Balanced a 40,000 budget for a full calendar year

• Coordinated with sorority members concerning monthly bills, and payments

• Mentored the new incoming members of the sorority, offering advice, leadership and support

• Advertised and wrote press releases for upcoming Kappa Delta community service events

!

Community Service Volunteer September 2012- April 2014

Utah State University, Logan UT

• Participated in fundraising over $3,000 for the national philanthropy Prevent Child Abuse America

• Contacted local business for sponsorship and participation in a national philanthropic event

• Mentored the Girl Scouts of the USA in Cache County, through confidence workshops

!

ADDITIONAL EXPERIENCE

High School Basketball Coach, Basketball Camp Coordinator September 2008- July 2010

Juan Diego Catholic High School, Draper UT

• Coached and trained a team of 22 girls in the fundamentals of basketball

• Communicated and worked to create a functional team dynamic

• Operated the Juan Diego Summer basketball camp for two years providing instruction and training

!

College Athletics

Women’s Basketball, Southern Virginia University August 2010- May 2011

• Varsity Starter

• Member of the 2010-2011 team that qualified for the National Championship Tournament

Track and Field, Utah Valley University August 2008- May 2009

• Great West Athletic Conference, Top 10 in the Weight Throw

!

EDUCATION

BS, Journalism and Corporate Communications, Public Relations Emphasis

Minor: Multimedia

Utah State University, Logan UT



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