Doreen Lewis

*** ** ***’s Ave # ** Bronx, NY ****6 646-***-**** doreen acg4ma@r.postjobfree.com

Objective: To secure a position within an organization that is committed to providing professional and

quality care to the population in need.

Desk Clerk BRC/Glass Factory New York, NY 4/2014-present

• At start of shift all Aide’s must obtain information from previous tour

• Fill out communication and all other log books

• Record and document all resident attendance and daily visits

• Fill out necessary paper work at beginning of shift

• Answer phones and direct person to appropriate staff

• Check fire panel and assure there is no issues with the panel

• File away previous log sheets in binder

• Conduct hourly rounds of facility to assure safety of residents

Phone Room Manager Direct Connect Long Island City 6/2011-2-

2012

• Managed entire call center for Direct buy of Southern New England

• Answer all incoming call and direct to the appropriate department

• Provide informational services regarding the company’s merchandise

• Assist consumers with the filing out of particular forms

• Must be knowledgeable, polite, and courteous to all consumers

• Responsible to train newly hired employees on specific job duties

• Responsible for creating agenda for upcoming staff meetings

Sales Representative We Answer New York NY 7/2010-

11/2008

• Responsible for all inbound calls and directing to appropriate person

• Managed multiple phone lines and provided necessary information

• Responsible for distribution of materials

• Seek and develop areas of business opportunities

• Work with associates in identifying customer questions

• Identify trends and recommend appropriate actions to manager

• Responsible for meeting daily quota of sales goals

Phone Attendant NY State Department Motor vehicles 1/2006-11/2006

• Assisted clients with questions and concerns

• Answer and direct all incoming calls to personnel

• Provide updated information regarding motor vehicles

• Assisted callers with filling out appropriate forms

• Train new telephone operators of their assigned duties

• Responsible for handling multiple phone lines

• Assisted disabled drivers with filling out and mailing their MV44 forms

Education: Louis D Brandeis High School, New York NY Graduated 1980

Proficient in Microsoft word

References: Available upon request

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