LINDA Mcclellan

Cameron Park, CA ***** 530-***-**** acg4m7@r.postjobfree.com

OFFICE MANAGER

Personable and reliable Office Manager with more than 15 years of experience leading office teams to ensure

effective scheduling, administrative support, and organization. Effective communicator focused on customer

satisfaction through individualized service. Diligent professional with demonstrated history of analyzing

operations and making recommendations for improvement to productivity and efficiency.

AREAS OF EXPERTISE

Appointment Scheduling ● Calendar and Database Maintenance ● Customer Service ● Feedback Data

Communications ● MS Office and QuickBooks ● Office Equipment ● Clerical and Administrative Support

PROFESSIONAL EXPERIENCE

SQUEAKY CLEAN WINDOW CLEANING, 2003-2013

Office Manager

Managed appointment schedules for 12 window cleaning technicians and communicated each day’s

schedule to the technician with 24 hours’ notice.

Coordinated service appointments for window, duct, gutter, and dryer vent cleaning and maintained

database with client feedback after appointments.

Reviewed clients’ needs and provided estimates for service costs.

Established and maintained relationships with customers and ensured that they felt supported and

respected by all staff.

Performed follow-up calls to ensure clients were satisfied about appointments and to review technicians’

workmanship quality.

Processed order receipts in QuickBooks to ensure prompt payment to technicians.

Key Accomplishment:

Maintained client satisfaction rate of 97% throughout tenure.

Previous positions include Salon Manager (Scheduling and Sales) for Montana Streets Hair Salon and Spa,

as well as Sales Associate (Listing and Buyer’s Agent roles) for Century 21 – Dawson & Associates.

VOLUNTEER EXPERIENCE

Children’s Evangelist Fellowship Leader, Church of the Foothills, Cameron Park, CA, 2010-Present

Sunday School Teacher, Church of the Foothills, Cameron Park, CA, 2007-Present

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