Christina A. Swangler

**** * **** **

Panama City, Florida 32401

(C) 813-***-****

acg4ks@r.postjobfree.com

Objective: To utilize my 35 plus years of Customer Relations, Medical and HR / Benefits background

within a quality driven, compassionate organization.

Experience:

Robins and Morton Corporate Office- Construction and Engineering Firm- Human Resources Assistant

Birmingham Alabama, October 2012 – November 2014

Responsibilities include performing a wide variety of complex and confidential administrative duties as

well as duties that require considerable initiative, tact, maturity and independent judgment.

Performs customer service functions by answering new or existing employee requests and questions

regarding their benefits

Processes benefit enrollments for new employees in ESS (Employee Self Service)

Prepare and send Electronically New Hire, Termination reports weekly for processing.

Scanning and uploading Employee documents into their HRMS file

Assists HR Director or Director of Employee Benefits with various research projects and special projects

Process weekly Accruals for Time off Requests thru Sage HRMS

Make changes to Employee records in Sage HRMS

Prepare New Hire Packets for HR Department

Update Fidelity Participant data as needed

Send out Benefit Guides to Employees following 60 days of employment and Summary Plan Descriptions

monthly based on enrollment (E-Docs or Hard Copy)

DME Services- Durable Medical Equipment, Specialty Mobility Equipment Birmingham, AL

Customer Service November 2011- August 2012

Managed Front Desk, Answered incoming calls and faxes from physicians’ offices

Dealt with Walk-in Clients regarding DME needs

Took payments cash/ credit card/checks

Contacted insurance companies for Insurance verification of benefits for Clients regarding DME services

Sent Collection letters

Health Plan Holding aka Healthplan Services, Tampa, FL

Customer Care Associate Billing and Enrollment (Humana One) October 2010- May 2011

Takes incoming calls (Call Center) regarding Billing and Enrollment issues from members, agents

Explain billing procedures, ran quotes

Listened well and handle members and agents that are extremely frustrated or upset

Follow HIPAA guidelines and protocol

Polu Kai Services, LLC, Tampa, FL (transfer of employer, all became employees of PKS )

H.R. Dept Representative/Admin Assistant / November 2008 to November 2009

Recruited new hires, maintained all employee files, handled and explained all the employee benefits for

existing employees and new employees, enrolled and made changes as needed online

Worked closely with temporary employment agencies to handle temporary employees

Worked closely with managers in maintaining changes made to employees .i.e. pay rate changes,

warnings terminations etc

Handled the scheduling of the new hire / annual employee physicals, new hire /random drug screens

Made travel arrangements for staff

Updated the employee handbook/manuals as needed

Worked closely with the V.P of Accounting and Finance on the both business’s insurance i.e.

GL/Property/Auto/Workers Comp

Contacted companies based on the Contract award to solicit invitations to bid

E-Verified employees thru Homeland Security

Answered telephones and sorted mail as needed,

Data entry

Maintained Office/Property for JJSA as described below

J.J. Sosa & Associates, Inc, Tampa, FL

Office/Property Manager and HR Representative June 2006 thru Nov 2008

Liaison for owner with Outside Vendors/ Tenants in the building

Handled any situation that came up regarding the tenant and their offices

Invoiced tenants monthly, took care of the company licenses, made sure we were current and up to date as

well as the GL/Property/Auto/Workers Comp

Made travel arrangements for staff

Recruited new hires, maintained all employee files, handled and explained all the employee benefits for

existing employees and new employees, enrolled and made changes as needed online

Answered telephones and sorted mail as needed, data entry

Pierce & Associates, Tampa, FL

Client Service Representative April 2002 to June 2006

Customer Service

Maintained and managed employee benefits for assigned accounts

Analyze, interpret, explain, and finalize member’s questions in relationship to their insurance policies

Participated in Employers enrollment meetings

Answered Telephones and sorted mail as needed, data entry

NCO Financial, Tampa, FL

Customer Service Representative October 2000 -April 2002

Insurance follow up and billing claims (Medical) collections for assigned hospitals

Contacted all major medical insurances to retrieve information to be able to resubmit to the client the

information needed to complete the claims for payment

United Health Care of Utah, Salt Lake City, UT

Member Service Representative February 1996 - July 1996

Customer Service

Member service inquires via call center que

Analyze, interpret, explain, and finalize member’s questions in relationship to their insurance policies

Data entry

Jordan Valley Family Health, West Jordan, UT

Front Desk Receptionist/Customer Service December 1994 - February 1996

Customer service (first contact with patients in physicians’ office)

Patient file maintenance, organization, and follow-up

Patient check-in, check-out

Scheduling patient appointments

Data entry

New Albany/Floyd County Consolidated School Corp, New Albany, IN

Part time aide March 1993 - February 1994

Grading and assisting student with their class work and studies

Pulmonary and Internal Medicine Office, Pembroke Pines, FL

Front Desk Receptionist/Customer Service February 1992 - November 1992

Customer service (first contact with patients in physicians’ office)

Answering and routing incoming calls

Scheduling appointments for office and hospital

Customer service and initial contact with patients

Patient file maintenance, organization, and follow-up

Memorial Hospital, Hollywood, FL

Nursing Assistant/Endoscopy Suite Unit Coordinator December 1975 - February 1992

Scheduling and admitting patients, in or outpatient, direct patient care, explaining procedures, listen to

their concerns, answer questions

Inventory, ordering and maintenance of supplies, handling of specimens. Cleaning of endoscopic

instruments, data entry, updating patient procedure log book daily

Daily contact with Drs. offices, answering telephones, Data Entry

References Available Upon Request

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