Post Job Free

Resume

Sign in

Bilingual, experienced customer service Administrative Assistant

Location:
Bushnell, FL, 33513
Posted:
December 22, 2014

Contact this candidate

Resume:

IVELYSSE ROSA

P.O. BOX ***

CENTER HILL, FL *****

352-***-****

E-MAIL: acg4j9@r.postjobfree.com

OBJECTIVES

Participate in a school that provides instruction to English language learners and

bilingual students.

Provide a successful instructional approach to English language learners and

bilingual students in order to be part of the school’s academic achievements.

Serve as a communication resource for the school staff as well as limited English

speaking parents.

Deliver quality instruction to diverse learners, according to their learning profile and style.

Develop meaningful and wholesome lessons in which my students feel empowered by

owning knowledge. Serve a moderator and teacher, who guide students to become

independent learners, motivated to inquire, research and communicate with others.

Work as a team member in the organization that hires me, in order to be a key player in

helping that organization to achieve its mission and vision.

Work as a team with the administration, colleagues and support staff in order to provide a

safe and thriving working environment.

QUALIFICATIONS

Nine years of experience working with non-English proficient students and

bilingual students in the education field. This experience has given me the

opportunity to learn about the different Hispanic cultures and the appropriate

instructional approach for each one of them. Also, it has equipped me with the

knowledge to work successfully with parents and families of different cultural

backgrounds in order to meet academic expectations.

Six years working as an entrepreneur coordinating the logistics behind the

commercial freight industry, which gave me the knowledge and the experience to

understand how important is to keep track of important documentation in order

to be in compliance with the state’s rules. Two years of experience in customer

service in the hospitality industry, which gave me the experience necessary to

understand how vital and important it is for a business to maintain good business

relationships with clients, providers and staff. Also, four years of experience in

the medical field, specifically cardiology. This experience helped me to develop

character traits of a leader. It also helped me understand the importance of

having empathy with our patients and how vital it is to be an effective

communicator and to work as a team in order to be an idoneous help for our

medical staff.

EDUCATION

1986 High school diploma

Academia Santa Monica

Santurce, Puerto Rico

1986-1991 Bachelor Degree

Business Administration

University of Sacred Heart

San Juan, Puerto Rico

2007-2013 Teacher Certification Program

Elementary Education (K-6), World Languages (Spanish K-12)

Lake-Sumter Community College

Leesburg/Sumterville, Florida

PROFESSIONAL EXPERIENCE

2005-Present (Education)

Company: Sumter County School Board

Bushnell Elementary School,

218 W. Flannery Ave., Bushnell, Florida 33513

Position: ELL (English Language Learners) Paraprofessional

Responsibilities:

Provide academic services to students who are not proficient in English.

Work in conjunction with the ELL teacher to develop appropriate instruction for

English language learners.

Serve as a liaison between the faculty, administration, and Hispanic parents who

are not proficient in English.

Serve as an interpreter during IEP, LEP, and PMP meetings as well as parent

conferences.

Transcribe all school related documentation and parent letters in Spanish.

1998-2002 (Customer Service)

COMPANY: Landscaping by Edrid,

728-1 Michigan Ct., Saint Cloud, Florida 34769

POSITION: Administrative Assistant

RESPONSIBILITIES:

Develop an accurate and efficient record keeping and filing system.

Create customer profiles in order to make service calls more efficient and

profitable.

To improve customer satisfaction, I designed service and maintenance schedules.

Coordinate estimate appointments, pricing, and marketing strategies.

1996-1998 (Hospitality Industry)

COMPANY: Westin Hotels and Resorts

2600 Cypress Run Rd., Lake Buena Vista, Florida 34748

POSITION: Front Desk Clerk/Owner Services

RESPONSIBILITIES: Book accurate reservations using computer software.

Inform guests about hotel amenities and services.

Arrange check-in and checkout procedures.

Communicate with Housekeeping to provide cleaning services in an efficient

manner.

June 1990-January 1994

Cardio Clinic, Inc

Front Desk Clerk/Transcriptionist/Customer Service

As a front desk clerk for a medical office, my duties included to schedule patient’s

appointments for office visits and inpatient/outpatient hospital procedures. I also

was responsible for making sure patients have all the lab work and pre-surgery

tests complete, verify insurance coverage and copays were up to date. In

addition, I was responsible to transcribe Echocardiograms, Stress Tests and Holter

Tests so the doctor can discuss results with his patients.

SKILLS

Fully bilingual. Speak, read and write Spanish and English.

Detail oriented

Able to work in a fast paced environment.

Excellent translation and interpretation skills.

Proficient in computer and instructional software as follows:

Microsoft PowerPoint, Words, Excel, Kidspiration, Inspiration,

Harcourt Math, Harcourt Reading, Accelerated Reader, Success

Maker, and Accelerated Math.

Excellent keyboarding skills. Able to type 80 to 90 wpm.

Excellent public relation skills.

Self motivating with a strong commitment to work with kids

who are non-English speakers.

Eager to participate in professional development.

References

Available upon request.



Contact this candidate