AMANDA KEFFER

**** ****** **, *******, ** ***** C: 443-***-**** acg4iy@r.postjobfree.com

SUMMARY

I am an operations manager/PARPA associate seeking a role that utilizes all of my skills to their highest potential.

ACCOMPLISHMENTS

I have been identified and acquired high-value new clients for Bank of America while working in the banking centers. I have been acknowledged by the Baltimore market teams as being one of the highest ranking Sales and Service associates. I was also the highest rated associate during calibrations involving quality in fulfillment.

HIGHLIGHTS

Excellent communication skills SAS coding

Flexible Visual Basic

Reliable Dedicated

Analytical

Inspiring team leader

EDUCATION

2006 High School Diploma: General

North Harford High School - Pylesville, MD, United States

EXPERIENCE

12/2013 to Current

Process Alignment Risk Prevention Analyst

Bank of America - Newark, DE

Provide analytical, administrative support within an internal control environment. Responsible for assisting in the execution of the Operational Risk Program for the EEU. Assist team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans. Acts as an ambassador of the risk culture. Use computer systems that include but

are not limited to excel, word, nice, interact and lean on a daily basis.

12/2013 to Current

Risk Operations Team Manager

Bank of America - Newark, DE

Manages a team of 10 - 20 Risk Operations associates. Schedules and monitors work flow, provides coaching and feedback, and resolves complex customer issues. Ensures compliance with federal laws and company guidelines in order to minimize losses and legal concerns.

10/2012 to 12/2013

Quality Analyst

Bank of America - Newark, DE

To monitor and audit the mortgage loan center as they process customer’s needs. Used computer systems including but were not limited to excel, nice, sas, basic visual, interact, lean and many more. Provided feed back to associates to ensure mortgage processes were being fulfilled appropriately. Reviewed accounts to ensure fraud wasn't taking place.

01/2010 to 10/2012

Sales and Service Specialist

Bank of America - Carney, DE

To assist all customers with their account concerns as well as all maintenance types. I use our G.U.E.S.T standards when suggesting the appropriate products

and services that work for my clients. I have our customers best interest in mind at all times. Paid very close attention to all systems while opening accounts to ensure no one was trying to commit fraud. During this time we were also very short staffed and I was asked to step up as the Teller Operations Specialist as well as help with some of the Assistant Manager duties. I managed a teller line of 5 or more associates, managed a team of 10 or more, gave supervisor overrides as needed and looked over all teller proof work to ensure there were no mistakes or fraud

03/2008 to 01/2011

Teller

Bank of America - Carney, DE

working on the teller line (deposits, withdraws, cash advances, transfers etc..) also acting TOS as needed, settle vault, cash shipments in/out, ATM. monitored all accounts for fraud.