Joan Martin *** Eastland Drive

Decatur, GA ******

404-***-**** (H)

678-***-**** (W)

VERIZON CORPORATION * Atlanta, GA

1

Long Distance Product Manager - responsibility for maintaining Toll Free,

Hosted IVR and Integrated Call Tree voice products. Work on feature,

billing and reporting enhancements in regards to the development of the

product. Liaison between Marketing and IT. Provide resolution to billing

initiatives on the voice billing platforms. Assist account teams with

customer applications as well as customer facing. Work with respective IP

groups on pre and post sale implementation processes to mirror TDM

functionality. Assist with customer migrations from TDM to IP.

Responsible for providing voice content for RFPs. Designated

representative for the SMS/800 Number Administration Committee. This

committee interfaces with the FCC on telecommunication issues.

August 1997 - present

MCI CORPORATION * Atlanta, GA

2

National/Carrier Account Support Rep - supporting National Account and

Carrier Account customers with billing in excess of $1.5M a month. Provide

direct customer and account team support of assigned accounts through

proper installation of new accounts and maintenance of existing accounts.

Review, verify, enter and track orders, disconnects, moves and changes.

Designed implementation and coordination with internal departments,

external customer and vendor contacts. Managed revenue reporting and

billing adjustments. Past account support included: National Service

Industries, Provident Life and Accident, BellSouth/Mobilecomm, Deltacom/ITC

Holdings and North American Telephone Network.

April 1992 - July 1997

MCI CORPORATION * Atlanta, GA

3

Administrative Assistant - reporting to the Director of National Accounts

for the Southeast Division for coordinating and delegation of workload for

42 people within the department. Responsibilities included budget

tracking, handling and logging the sales forecast, tracking credit

requests, tracking and logging account revenue numbers against plan

numbers, along with commission reporting. Managed process flow of HR

documentation for new hires, terminations, transfers and increases.

November 1990 - April 1992

MCI CORPORATION * Atlanta, GA

4

Executive Secretary - reporting to the Director of Marketing in the

Southeast Division. Involved in

reorganization of the department, handling the personnel paperwork for all

transfers of employees and

initiating the paperwork for all new incoming personnel. Responsible for

the initial setup of the

Marketing budget as well as providing current materials and pricing

structures to 16 remote field

offices. Updated sales promotion materials and product presentations.

November 1986 - November 1990

JOAN MARTIN

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INFOTRON SYSTEMS CORPORATION * Atlanta, GA

5

Sales Coordinator - working in the Southeastern Regional office of a data

communications company that specialized in configuring and designing

networks for other organizations. Responsible for day-to-day operations,

purchasing, customer relations, personnel issues, and tracking sales

orders.

March 1983 - November 1986

PENTHOUSE FORUM INTERNATIONAL MAGAZINE * New York, NY

6

Administrative Assistant - direct report to the publisher of Forum Magazine

(circulation 700,000 per month). Duties included evaluating and

circulating manuscripts, keeping editorial records, correspondence with

authors, editing of manuscripts and letters, as well as handling all

personal correspondence and business appointments for the publisher.

January 1980 - June 1981

CBS, INC. * New York, NY

7

Sales Assistant CBS/FM National Sales - direct report to the New York Sales

Manager and Manager of Marketing and Research. Developed opinion polls,

demographic charts and graphs, which would be used to determine the

mood swing of the general public.

February 1978 - January 1980

EDUCATION

8

Queensboro Community College, Queens NY

Strong knowledge of the following: WordPerfect, Lotus 1-2-3, Lotus Express,

Microsoft Word, Microsoft Excel and Microsoft Powerpoint .

OTHER

Product Management Employee 4Q08

Zenith Award '97

Master II '96

Excellence in Service 1992

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