Mark Magill

Boise, ID *****

208-***-****

acg4aj@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION

Proven ability to diagnose and fix hardware and software problem

•

Enter all customer calls and other work into an automated issue tracking

•

system

Over 8+ years of experience offering customer support in a Windows environment

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Troubleshoot complex problems with root cause analysis

•

WORK EXPERIENCE

Air National Guard Boise, ID

Aircraft Maintenance Technician Sr.

2001 present

• Worked on aircraft equipment and inventory

• Supervised 8+ troops while they work on maintaining aircrafts on base

• Removed and replaced faulty mechanical devices, electrical components and

wiring

SRI International Boise, ID

Network Operations Center Technician

2014 2014

• Worked with a team of maintenance and setup technicians on 3 Linux based

servers

• Setup network stations, laptops, hand scanners and GPS equipment to populate

CGI mapping for real world training

• Acted as a dispatcher to field technicians working on GPS

troubleshooting/replacements

Motive Power Boise, ID

Locomotive Electrician

2010 2014

• Built locomotives schematics, prints and wiring diagrams to assemble HVC cable

harnesses

• Ran Komax 291 wire printing and cutting machines

Hewlett Packard Boise, ID

Senior Help Desk Technician

2007 2009

• Assisted customers in providing timely solutions to PC, network or peripheral

problems

Resolved hard drive, power, software, and related failures for in warranty PC’s,

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HDTV’s scanners, cameras and printers

Supervalu/ Albertson’s Boise, ID

Help Desk Technician

2006 2007

• Provided computer, POS, printer, network and wireless repair solutions

• Worked as system admin to fix Windows/UNIX servers, ports, network drives and

software issues

EDUCATION

Air Force Community College

UHF/VHF Digital Radio Tech

Biloxi, MS

Air Force Community College

HVAC/ Power Production

Champagne, IL

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