Gaurav Handa Email: acg426@r.postjobfree.com

91-981******* acg426@r.postjobfree.com

SENIOR MANAGEMENT PROFILE – PROJECT DELIVERY

DELIVERY MANAGER / PROGRAM MANAGER

Technically competent and business-savvy management professional with a career reflecting strong leadership

skills coupled with “hands-on” IT expertise. Championed maintaining focus on achieving bottom line results

while formulating and delivering state-of-the-art technology and business solutions facilitating corporate

growth. Pioneered stakeholder management, problem-solving, and negotiation.

PROFESSIONAL PROFILE

Certified Project Management professional with 14 years of experience reflecting strong leadership qualities

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coupled with enormous experience & exposure in IT projects’ planning, execution, management, delivery

and production support (onsite, offsite and offshore); across e-Business, Client/Server, Custom Application

Development, Enterprise Resource Planning (ERP), Enterprise Content Management, Internet based

applications, Business Intelligence, Integration packages and Databases

Well versed in project management methodologies of Agile, Scrum, Waterfall and delivery technicalities of

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Onsite, Offsite and Offshore model with expertise in translating complex business opportunities into

creative, effective and efficient IT solutions, analyzing the client business needs and requirements:

translating new ideas into clients’ solutions including opportunity identification, requirements development,

delivery, production support & analysis and documentation

Proficient in project/ program coordination, relationship/ account management, SDLC planning &

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management

Eminent leadership expertise with exemplary record in driving management methodologies and disciplines

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spanning estimation, contracting, project planning, risk management, progress tracking & analysis, report

and other related factors

Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing

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environments and resolving mission-critical issues to ensure bottom-line success

Skilled in mapping client requirements, scope management, activity sequencing, resource allocation, risk

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management, effort & cost estimation and negotiations aligned to pre-set guidelines

Management style characterized by a focus on discipline, prioritization, and keeping focus on mission

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critical objectives

A visionary leader with good communication, team building and management, interpersonal & analytical

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skills

CORE STRENGTHS

Program / Project Management

Case / System / Process Study

Project planning, scoping, estimation, tracking as appropriate to meet changing needs and

requirements.

Implementation of project plans within pre-set budgets and deadlines.

Offshore Delivery Management for deliverables of concurrent projects.

Define escalation / response / resolution time for reported problems on the basis of criticality.

Identification of resources needed and assignment of individual responsibilities.

Team mentoring, monitoring and development.

Defining best practices for project support and documentation.

Recruitment, training and counselling of processing associates.

Preparation of engagement reviews and quality assurance procedures.

Project Accounting

Tracking and reporting of team hours and expenses on a weekly basis.

Understanding of basic revenue models, P/L, and cost-to-completion projections and able to

make decisions accordingly.

Management of project budget.

Appropriate revenue recognition, timely and accurate invoicing, and monitoring of receivables

for project.

Follow ups with clients, when necessary, regarding unpaid invoices.

Analysis of project profitability, revenue, margins, bill rates and utilization.

Business Development

Identification of business development and "add-on" sales opportunities as they relate to a

specific project.

Lead proposal efforts including completing project scoping and LOE assessments.

Relationship / Account Management

Drive efforts for outsourcing development activities and set up remote development

environment.

Understand & map client’s requirements / enhancements to the product and provide technical

solutions/ evaluate alternative business solutions.

Management of day-to-day client interaction. Can set and manage client expectations

efficiently.

Serve as Single Point of Contact / interface for supporting Client.

Resource requirement analysis - software and manpower – and management.

Sample end to end demonstration for obtaining final User Acceptance before kickoff.

Maintaining MIS for all phases and reporting project progress to the client.

Meeting deadlines without compromising quality norms.

Develop lasting relationships with client personnel that foster client ties.

Communicate effectively with clients to identify needs continually seeks opportunities to

increase customer satisfaction and deepen client relationships.

Build a knowledge base of each client's business, organization and objectives.

SDLC Planning & Management

Actively Involved in Solution Design Phase for the clients requirements.

Identify business core / critical system / processes and priorities.

Resolve support/operational issues in liaison with project managers & business group.

Develop, implement and provide all kind of support for business application software for

clients.

Achieve customer satisfaction by ensuring service quality norms and building the brand image

by exceeding customer expectations.

PROFESSIONAL EXPERIENCE

Since Jun’10 with Damco Services Pvt. Ltd, as Delivery Manager

Profile: Project Management, Account Manager, Delivery Manager, Quality Analyst

Job Profile

Responsible for all aspects and deliverables across the Lines of Business with High Client Focus

Work with client stakeholders to identify requirements

Interface with client team, users to define and reach agreement on solutions

Owner of Project Plan. Responsible for planning and estimating tasks and timelines

Contribute in defining and executing the processes & methodologies at organizational level

Maintaining a healthy relationship with existing clients

Managing the process of Project Management, value creation, control project activities, and manage &

direct teams

Participate in project review meetings and audits

Work with internal resource management team to staff team for project

Direct project staff to for implementing the project

Interact with functional members both on the client and internal team to coordinate to ensure

implementation of deliverables

Ensure project control using standard project management practices

Provide weekly status updates to customers and internal management team

Ensure development of the team as per defined JD and career path

Engages in effective and continuous two-way communication among all team members consistent with

all having the information needed to contribute fully

Escalation of the issues to the stakeholders and work for a solution collaboratively

Distinctive Contributions

Providing support in presales activities, generating business from existing as well as new clients

Monitor and report on project progress to management using status reports and PMR meetings

Manage and facilitate communication related to the project with customer

Participate in Audit Review meetings

Maintaining Consulting services profitability

Consistent delivery of projects on time, within spec, and within budget

Support HR function and ensure appropriate Talent acquisition

Apr’07 to May’10 with Tech Mahindra Ltd, as Project Manager

Profile: Project Management, Technical Architect, Configuration Manager, Quality Analyst

Distinctive Contributions

End-to-end responsibility for on-time within-budget delivery

Vendor management

Team Building and development for eliminating insecurity and uncertainty in the team.

Provided guidance and mentored project teams on technical and other issues.

Identified new resources and also improved resource utilisation resulting in cost savings.

Introduced enhancements in architecture and design, thereby achieving system stability.

Performed proactive risk management

Establish the project organization and provide technical induction to all team members covering a brief

profile of the customer

Ensure that the resources are managed effectively and efficiently

Monitor and report on project progress to management using status reports and PMR meetings

Manage and facilitate communication related to the project with customer

Participate in Audit Review meetings

Participate in project review meetings and audits

Best Manager for 2008-2009 in the IDU (Independent Delivery Unit)

Mar’06 to Apr’07 with Sapient Corporation, as Senior Associate – Program Management

Profile: Program / Portfolio Management, Reporting, NHI Manager

Distinctive Contributions

Establish the structure of the group and program and provide R&R clarity

End-to-end responsibility for on-time within-budget delivery

Build process frameworks for streamlined work practices

Vendor management

Team Building and development for eliminating insecurity and uncertainty in the team.

Provided guidance and mentored project teams on technical and other issues. Also played a major role

in changing the outlook of the teams from looking at development from product point of view.

Identified new resources and also improved resource utilisation resulting in cost savings.

Achieved “No Attrition” from the day of joining till date.

Achieved less than 1% support calls in month.

Introduced enhancements in architecture and design, thereby achieving system stability.

Dec’05 to Feb’06 with eDynamic Softtech, Delhi as Project Manager

Profile: Project Management, Program Management

Distinctive Contributions

Responsible for client interaction, requirement gathering and handling the design & architecture phase

of the project.

Team Management and providing them guidance on technical & other issues.

Decision-making for Resources, project functionality.

Aug ’00 to Nov ’05 with VCustomer Corporation (vCLabs), Delhi as Project Manager

Profile: Joined as Software Engineer and subsequently got promoted to Sr. Software Engineer, Team Lead,

Project Leader and then Manager. Involved in system requirement gathering, team management and

guidance to team on technical issues. Also, involved as SME on Cisco IPCC in IVR Application &

Infrastructure development.

Distinctive Contributions:

Requirement analysis and development of Design & Architectural documents.

Managed the projects for providing product development & support for Cisco IP team

Team management for Software and product development and application development. Management

of integration issues with other systems.

Also, managed a team (with a team-size of 16) for building and supporting In-house tools/applications

for Contact/Call Centre services.

Received Certificate of Excellence twice in the current organization for outstanding work in the projects

assigned.

Jan’00 to July’00 with Techinfo, Delhi as Software Trainee.

Profile: Developer and tester for web-based projects to provide best solutions

Distinctive Contributions

Contribution on the projects included:

System development.

Documenting test cases

IT SKILL SET

Methodologies Agile using Scrum, Waterfall, Modified Waterfall, Prototype Model

Project Planning Microsoft Project, Basecamp, ActiveCollab, AgileWrap, Jira

Architecture MVC (Model View Controller), SOA (Service Oriented Architecture), n-

Tier Architecture

Configuration Management SVN, VSS, TFS

Object Modeling UML, Rational Rose - Enterprise Architect, Microsoft Visio

Data Modeling Erwin, TOAD

CMS SPS 2010, MOSS 2007, WordPress, .Net Nuke

Presentation Web Forms, Winforms, Smart Client, WPF, Silverlight, HTML, DHTML,

XHTML, CSS, DOM, AJAX, ExtJS, DoJo

Frameworks NET, .NET CF, WCF, WWF, MVVM, MVC, MVC2

Servers Biztalk, Microsoft Commerce Server, SQL Server, COM+ Server, Microsoft

Transaction Server, Internet Information Server, Visual Studio Team Server,

Team Foundation Server

Business Intelligence SSAS, SSIS, SSRS, MDX, Crystal Reports

Technology VB .NET, C#, ASP.NET, C/C++

Legacy VB, ASP, Cold Fusion, Visual C++, Visual FoxPro

Scriptng JavaScript, VB Script

3rd Party Controls Infragistics, Dundas, Telerek, Scand

Integration Services Web Services, SOAP, JSON, WSDL, Azure, XML, XSL, XSLT

OS Win-NT, Win2K, Win 2K+3, Win 2k+7, Win 95/98/ME, MS-DOS

RDBMS SQL Server, MSDE, MS Access, Oracle, DB2, Pocket SQL, Pocket Access

EDUCATIONAL QUALIFICATIONS

Bachelor in Computer Applications

TRAININGS AND CERTIFICATIONS

Certified Scrum Master

Certified PRINCE2 Practitioner

Brain Bench Certification in HTML 4.0 (Transcript ID: 2541842), MS-FrontPage (Transcript ID:

2541842), Active Server Pages 3.0 (Transcript ID: 2541842).

Microsoft Certified Professional in Visual Basic 5.0, Visual Basic 6.0 (Both Distributed and Desktop),

SQL Server 7.0 (Designing and Implementing, Administration), WOSSA, Windows 2000 with MCSD,

MCPD, MCTS and MCDBA certifications.

Done Advanced Diploma in Software Technology and Systems Management from NIIT, New Delhi.

Done Short Term Certificate Course in Web Page Designing from NIIT, New Delhi.

Three weeks training on IPCC by Cisco Consultants.

Various Management Skills Trainings.

Various Technical Trainings.

Various Behaviour Skills Trainings.

PERSONAL DETAILS

Date of Birth : 24/09/1979

Contact Details : Flat No.-25D, Pocket -B, SFS Flats, Vikas Puri, New Delhi-110018

References : To be furnished upon request

Contact Number : 91-981*******

Passport : F7496914 valid till 30/04/2016

Valid Visa : US Business Visa till June, 2021

ONSITE EXPOSURE

Ireland – SharePoint, Delivery Manager, Dublin, 3 Weeks

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US – SharePoint, Delivery Manager, SFO, 3 Weeks

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UK - .NET, Delivery Manager, London, 3 Weeks

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For Project Details, please refer Appendix (Appendix – A for a glimpse of the Web-based Projects and Appendix B for

Mobile Apps executed recently)

APPENDIX - A

Personalization by Pieces (www.pbyp.co.uk)

PbyP is an online tool for accurately assessing learner's competencies such as their ability to work in a team, be

creative and research. It provides every learner with their own e-portfolio that they can access through any

computer or device connected to the internet (even their games console or smart phone if they have one). The

learner sets their own targets and submits their own evidence.

RealActive (www.getRealActive.com)

‘Being Real’ Ltd - was formed to develop on-line interactive and mobile solutions for consumers using the

brand ‘RealActive’ to help people become fitter, using the internet and mobile platforms. A complimentary

online service “GetRealActive” exists as a marketing platform for health and fitness professionals primarily in

the Personal Training sector.

Vertex Intranet Portal

MSS is an intranet that works on the latest technology SharePoint 2010 so that employees and business can

benefit in day-to-day. This includes the requirement to change current Information Architecture to render

documents easier to locate on the system, development of Content Management and Document Management

System(DMS) to be used as new intranet portal by Vertex, with links to various other sites and third party

applications (OCS, LMS, etc), based on the OOTB Sharepoint 2010 functionality.

Astramap (www.astramap.com)

The AEGIS Strategic Risk Assessment (ASTRA) proposes a radically different approach, one that draws

together a vast range of diverse and often contradictory information to arrive at a conclusion about a country.

Every country is embedded in the map and rated relative to the rest of world. The rating is compiled by Aegis

analysts drawing on their extensive area expertise and range of sources. The rating covers 3 main axes, Political

Risk, Business Risk and Ethical Risk. This 3 D structure encompasses 48 different independent risk factors.

PS9 Implementation (MST Modules – TMAP)

This system is aimed at removing certain functionalities like Background Verification, Visa Processing, Visiting

Card Request, Bus Registration, etc from Peoplesoft and delivering them in Microsoft. It is a consolidated

platform for different applications catering to various types of users. This system provides flexibility to

incorporate other applications as well by its open architecture. It provides a User Dashboard to view open

Action Items as a requestor, as a reviewer and as an approver.

Workforce Management System (WFMS for AT&T)

Workforce Management system has been build to enable AT&T teams to forecast, schedule and roster team

members to meet the SLA as defined by the respective clients. It should also enable them to view real-time

reports on Agents billability, AHT, ASA, etc. System will also provide users with extensive features to capture

agent related information like their team, role, vacations, skills, etc.

Asset and Risk Management System (ARMS)

This system aims at providing interfaces for initiation & tracking Asset information, by automating the

information Asset Inventory Capture at Functional Level. A supporting high end, notification and tracking

mechanism will improve the efficiency in the review, assessing Risks, tracking Risks and protection of assets,

which are the key areas of improvement for the ARM process.

Customer Satisfaction Survey (CSAT)

On a broad level, the System aims at providing interfaces for initiation & tracking project related feedback

information, by automating the feedback Capture at project level across different customers.

Presenza (Attendance Management System for Tech Mahindra)

Tech M has grown very fast in last few years and there is a requirement of system, which can track employee

timings. Today Tech M is operational in 24 locations (buildings) and all of these locations are having their own

security and access control systems. Looking at this, and future growth of Tech M, it was thought to develop an

attendance system which can be integrated with any attendance (IN and OUT time) capturing device and

should be able to capture employee’s login information also.

Integration of Recruitment ERP with Oracle ERP

Vurv formerly known as Recruitmax is a powerful, global hiring management application built with the

flexibility to address the dynamic challenges of attracting, selecting and hiring a talented workforce - including

professional, hourly and contingent workers - for optimal efficiency, compliance and profitability. The main

objective of this project was to do the data integration between Vurv and Oracle HRMS so that the information

of a person flows from recruitmax to Oracle automatically as soon as a person is hired, thereby reducing manual

efforts and ensuring data integrity.

Lead Distribution System

Lead Distribution System is a comprehensive portal that will help the Cyberclick Marketing receive leads from

different websites and distribute them to different merchants in a more efficient manner, thereby allowing

companies to leverage the capabilities of the Internet to grow their businesses.

Job Portal

Job Portal is an enterprise-class resume management application that enables authorized users tomanage

Resume database and post job information to attract prospective applicants for existing vacancies. The

Objective of this application is to accelerate the online hiring process.

Generic Quality Tool

The Generic QA Tool is a web-based application that would be used for the evaluation of agents during

mock calls, on floor and for calibrations over various sets of parameters and sub-parameters. This tool is

also having an admin module for configuring QA Tools, parameters, sub-parameters, user management

(Ops) & User Management (QA) along with different set of reports

Interactive Voice Response System

A high-touch voice response solution coupled with text-to-speech software, which enables the enterprises to

provide excellent customer service by using the intelligent synchronization of information database and

customer input .This IVR reads the information from the XML web services and plays back the order

information to the customer. In case the information is not present the call is redirected to a live agent.

VnA QA Tool

An online quality management tool that enables admin to manage various functionalities related to quality

monitoring for voice and accent. The administrative features enable the customers to customize the groups,

parameters, sub-parameters and users according to their requirement.

Inventory Management System

This tool is to maintain records about the vcustomer IT inventory. This tool can enable the user to add any item,

attach any attribute to an item, and create a new category for the items and full text search. Through the use of

the tool, the inventory of the company can be managed quite efficiently.

vHMS

vCustomer Human Resources Management System (vHMS) Application is a comprehensive HR tool that

enables the HR Department to keep complete track of employees during their association with the company.

This application enables the tool administrators to perform all administrative activities including user

management, new employee administration, defining roles, enabling separation, promotion and transfer process.

vFeedback

A corporate class online feedback system allowing employees to express their opinions on the topics covered by

the survey and the employer to assess the collective opinions of its employees and determine what actions it

might take to improve the working environment and productivity of its business.

www.IndianShoeBazaar.com

IndianShoeBazaar.com is a B2B portal, which aims to integrate the Indian Shoe Industry, with the Internet

as efficiently and conveniently as possible, developing an effective and reliable presence for companies on

the Internet.

www.globaljobsin.com

Globaljobsin.com is an online Recruitment and Placement Service company catering to the requirements to

valued customers across the world

APPENDIX – B

Survey Client for CRT ViewPoint (Android App)

This app requests a survey definition from the server, display questions and answers for the end user to select –

including some information only pages – and subsequently sends data back to the server as which answers were

selected for each question along with precise timings. The survey consist of images, questions, answers, images

for answers & routing that means a subsequent question if determined by a previous answer. E.g. when asked

whether someone was happy with the service they respond ‘No’ they are taken to a different ‘branch’ to if they

said ‘Yes’.

Event Guide for Sports System (iPhone/iPad/Blackberry/Android)

EventGuide is a mobile app – being designed to meet the needs in the area of sports event management where

events are ever changing and the information has to be delivered to the mobile user. The application requires

user to login, and only the content that the user has shown interest at the time of sign-up at the Sports System

website will be rendered. This app has make extensive use of Web-Services to render content, images and even

menu based on user-preference. The Menu option has a dynamic amount of content which in- turn has sub

content which can be of HTML in nature.

iLaw App (iPad/iPhone)

iLaw is a commercial law firm with a focus on clients in the technology, media and telecoms sectors, although

they act for many clients outside those sectors too. This comprehensive application is an invaluable pocket

reference to the laws and codes of Luxembourg. This free app allows you to browse or search the full text –

updated and consolidated by Luxembourg law firm AMMC Law – of the most important business laws in

Luxembourg

MyAstroLife (iPad/iPhone/Android)

MyAstroLife is an application that provides a reliable service for daily and monthly horoscope based on sun-

signs. This application provides user the flexibility to choose the language for rendering the content based on

his/her preference.

Amrit Dhara (iPad/iPhone)

Amrit Dhara is an application that has 84 unique prayers, special mantras, and chants in Hindi and English with

Audio recordings. This application also provides access to view more than 900 religious Hindu places with

details covering all major places of UK and USA.

RealActive App (iPhone/iPad)

This Physical Fitness application focuses on weight loss for their subscribers. The application recommends the

perfect exercise workout by intensity, duration and exercise type based on the present body BMI and User

defined Goals. It tracks and monitors the progress and provides feedback and scoring on each performance.

Table Planner (iPhone/iPad/Android/Blackberry/Windows Mobile)

This app acts as a planner for meetings or meals with larger number of guests. The app calculates how many

tables are needed for a meeting, expanding or contracting based on the number of people. This app provides

with a seating plan which allocates seats to people based on their relations with other people and the available

seats, mapping of tables in the total allocated area depending on the amount of people/tables. (Amount of space

in between tables) and the Total number of tables, chairs and high chairs required.

Marathon Tracker (iPhone/iPad)

This app is used by the runner providing them with real time personalized data on the race and their

performance as well as communicating this information back to a central server where it is archived and made

available to other users “observers” in near real time. The application itself is the same for either the runner or

the observer by running in either runner or observer mode. Multiple runners’ information is also displayed on a

single screen providing a “coach’s mode” or allowing observers to track multiple runners, or for runners to see

the information of peers, benchmark runners in the race and the location.

Contact this candidate