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Customer Service Medical

Location:
Georgia
Posted:
December 20, 2014

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Resume:

**** ******* *****

Ave.

Durham, NC *****

919-***-****

Pamela C. Williams

Objective To obtain a career position and be given the opportunity to use my skills and to

contribute in reaching the company goals and be rewarded with advancement

and professional development.

Technical Skills Ability to handle multiple tasks in a timely manner.

Strong communication skills and customer relation skills.

Ability to answer phone with multiple lines incoming and outgoing.

Proficient in Microsoft Office (Word, Excel, Access and PowerPoint).

Medical Records filing and documents; knowledge in eTMF, Indexing,

Cdexing, CASCADE, EDC, IMPACT, CTMS, Preclares systems. Knowledge of

coding I-CD9.

Strong knowledge of Medical Terminology and coding documents.

Strong organization skills.

Keyboard 35-40 wpm.

Customer Service and interpersonal skills

Able to follow GCP/ICH and SOP/WPD guidelines.

Experience 2008-Present PPD Development Morrisville, NC

Project Assistant

Review regulatory documents for proper content in accordance with FDA,

ICH/GCPs, PPD and client company SOPs prior to submission to the Project

Manager, central IRB, Regulatory Affairs and/or the client. Perform investigator

file reviews and log outstanding issues in project related tracking tools. Liaise

with monitors and investigative sites to resolve outstanding regulatory issues

identified through ongoing regulatory review and investigator file reviews in a

timely manner. Develop and maintain assigned data points within the CTMS

database according to conventions and tools for the project, within specified

timelines. Working a variety of computer system such as EDC, eTMF,

CASCADE, IMPACT.

2007-2008 PPD Development Morrisville, NC

Records Management QC Specialist

Provided primary records management and file room QC support for multiple

studies/systems at any given time. Responsible for conducting desk audits.

Worked on special projects as assigned by Records and Regulatory Managers.

Responsible for meeting deadline with multiple competing priorities and frequent

disruption. Responsible for ensuring files room security and that all records

management tasks are completed according to PPD and/or Client SOPs/WPDs.

Worked closely with clinical administration and project team members on

assigned studies to ensure accuracy. Exhibited strong problem solving,

organizing, multi-tacking skills. Work independently while QC investigator

monthly file audits and file reviews.

2004-2008 PPD Development Morrisville, NC

Senior Document Technician

Provided primary records management and file room support for multiple studies

at any given time. Worked on special projects as assigned by Management.

Responsible for ensuring files room security and that all records management

tasks were completed according to PPD and/or Client SOPs/WPDs. Worked

closely with clinical administration and project team members on assigned

studies to ensure accuracy. Organized, sorted, filed, created, and extended files.

Trained new hires of tasks and responsibilities. Started out as Document

technician 1.

2003-2004 Glaxo Zebulon, NC

Material Handler

Handled medical products such as pills, respiratory pumps, mixing some

products

to assemble and packages for shipping and sales. Worked bottling pills and

adding IB’s according to sharp aids. Work productions for various tasks

and machinery.

2002-2003 Smart Document Solutions Raleigh, NC

Information Release Representative

Reported to various clinics’ daily, scanning medical records to clinics,

doctors,

and lawyer’s offices as requested. Also checking documents for proper

authorizations.

Completed proper billing for persons requesting information. Handled other

office duties.

2001-2002 Northwestern Mutual Insurance Inc. Raleigh, NC

Office Assistant

Handled various tasks, such as answering multiple phone lines. Setting

up appointments for clients, filing, collating records and clerical duties.

2000-2001 IBM/Manpower-Electronic Kitty Raleigh, NC

Assembler

Assembled and scanned electronic parts into IBM computers. Entering

proper data

to pack and ship computers to distributors.

1997-2000 Homemaker –childcare Raleigh, NC

Maintaining duties in the home. Taking care of underage school children.

1989-1997 Duke Hospital Durham, NC

Medical Records Clerk II

Handled discharged patients’ medical records, making sure all medical

documents

and forms are filled out and signed by doctors. Entering data into database

terminal

to channeled charts to completion area and other office duties.

Education 1987 Durham Technical Community College Durham NC

Completed 330 hours Certificate program.

Relevant courses: Medical insurance claims examiner, clerical/office support.

References upon request



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