RESUME

Veena Nagar

Bldg No B-*, Flat No *

L.B.S MARG

Mulund (West)

Mumbai - 400080

MOB NO : 993*******

OBJECTIVE :

I strive to achieve excellence through hard work and dedication. I want to

utilize my knowledge and experience to the best of my ability, in an

environment that is conducive for further growth.

Academic Qualifications

T.Y.B COM: Appeared from Mumbai University in March 2004

HSC: Vani Vidhyalaya College in March 2001 (COMMERCE)

S.S.C: Mulund High School in March 1999

PERSONAL DETAILS :

D.O.B : 01st August 1983

Marital Status : Single

Languages Known : English Hindi & Marathi

E - Mail id : acg3sv@r.postjobfree.com

PERSONALITY TRAITS

> Ability to take initiatives and complete the task quickly and

efficiently

> Ability to work as a part of team

> Result oriented approach and the ability to thrive in demanding and

rapidly changing environment

> Ability to handle and complete multiple tasks.

WORK EXPERIENCE

WIPRO BPO : Worked as a Senior Customer Service Executive in DEL for 1 year

AARDEE CARGO INDIA PVT LTD

Worked as an office assistant, Handled clients & Prepared Quotations

ADVENTITY BPO INDIA PVT LTD

Worked for ICICI Credit Card collection department ((27th December'05 to

11th July'0 8)

As an agent 1 and a half year in credit card collections, Got promoted as a

Quality Coach, worked as a quality coach for 2 years. Job profile includes

Evaluations, Feedbacks, Analysis, Quality Inductions, Mentoring Bottom

Quartile Agents, Quality Presentations & Team Briefings.

Currently working with TATA AIG General Insurance Company from past 1 year

as a Quality client for the vendor company SPARSH BPO PVT LTD.

1) Co-ordinating with the TPA Team & the Client for Quality Sales

2) Handling team of 8TPA

3) Barging calls of the TATA AIG Verifiers & TPA team, monitoring them

on their performance and the quality of sales

4) Preparing Cancellation Reports, Co-ordinating with Customer Complaint

Department for customer complaints received.

HOBBIES:

Listening to soft music

Reading

Traveling

Lavina Makhijani

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