Myca Colvin

702-***-****

**** ******** ***** **.

Las Vegas NV, 89031

Education Level: High School

School Name: Mojave High School

Degree/GED: High School Diploma

Experience Level: 10 years general customer service experience. Approximately 2-3

years Call Center/ Dispatching experience.

Most Recent Employer: Sitel 702-***-****

Job Title: Call Center Agent

Job Function: I was re-hired with the Sitel company as a billing representative. I was to

assist our members in making payments toward their policies. Members that have gone

past due must be advised of the penalties and then what must be done to prevent

cancellation. If canceled and making payment within the allotted time frame it is my

responsibility to make it clear there is a lapse in coverage, etc. I then must document the

account with the importance in which I advised the member of. Frequently for refferals or

just additional information from our licensed agents, I must transfer the call to the

appropriate department. Multi- tasking was a skill that was very much needed.

Additional Employer: Lifetrans 702-***-****

Job Title: Transporter/ Dispatcher

Job Function: As dispatcher I was responsible for booking appointments and distributing

them as necessary. Having to operate multiple lines for our client's appointments and or

informational needs. Also having to simultaneously operate a radio for 10-11 crews at a

time. As driver I was responsible for transporting patients to and from set destinations.

Either by gurney or wheel chair, my partner and I were to take care with the patient

showing empathy and understanding.

Additional Employer: SITEL 702-***-****

Job Title: Technical Support Agent

Job Function: I was under the Verizon Wireless campaign at Sitel. I would take calls and

assist our customers with a number of things. Such as; paying their phone bill, upgrading

devices, up-selling plans, and even disconnecting services. I was cross trained to also

assist with Technical support issues.

Additional Employer: Bally's Hotel & Casino- 702-***-****

Job Title: Reservations Agent

Job Function: I was able to make reservations for several properties at Bally's. I would

make reservations for hotel rooms and would have to include the many amenities the

property provided. I was also able to book packages for entertainment such as; golfing

and live performances. Multitasking between keeping the guest attended to and entering

information into the computer. As well as toggling between screens to complete such

tasks. Occasionally I would also have to act as an operator. Transfering calls to

restraunts, box offices and other areas per our guest's requests.

Prior to the positions listed above I gained 3 1/3 years of wonderful customer service

experience.

Primary Phone: 702-***-****

Secondary Phone:702-***-****

Email: acg3o4@r.postjobfree.com

Work Authorization: United States

Commitment: Full-Time/All Available Positions

Desired Position: Customer Service Representative

Employee Salary Preference: Negotiable

Languages Spoken: English

United States Desired Travel: Open

Relocation: Negotiable

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