Billy D White

**** ** **** *** ****

Oklahoma City, OK 73127

405-***-**** (Cell)

405-***-**** (Home)

405-***-**** (Work)

acg3lg@r.postjobfree.com

Objective

I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Health Care Industry, Looking for the greatest opportunity to work as a machine operator for a reputable company. I get along well with others, while also working efficiently on my own. I am seeking a position within your organization where I can develop and excel while giving my best to an employer.

Summary

I have 10 years of experience, including as a Patient Account Representative/Program Support/ Computer Operation/Helpdesk Support in industries including Depository Institutions, Non-Depository Credit Institutions and Social Services. The past 5 months been working as a assembler and being trained as a Machine Operator for Clearwater Paper. I was place in the management role due to me being a quick study and very hard worker. I supervised 7 to 12 coworkers on the night shift, My performance within the corporation met or exceed the companies goals or quotas, I excel at handling and operating heavy duty machines.

My Skills and Experiences include: Accounts Receivable, Help Desk Support, Shipping, Technical Support, Troubleshooting, Accounting, Office Management, Patient Care, Pharmacology, Phlebotomy, Machine Operation, Assembly.

Notable skills include:

•Quick learner at operating new machines.

•Knowledge of machine parts and adjustments.

•Ability to work in high noise environment.

I hold a double Associate Degree in Occupational Studies: Billing and Coding Technology/Registered Medical Office Assistant.

Remedy Staffing

Oklahoma City, OK

July 2014 to Dec. 2014

Assembler/Machine Operator

Listened to machine operation to detect malfunctions. Developed and verified Machine Control Data. Ensured programs meet specifications. Lifted workpieces to machines manually. Operated mini computers, mid-range computers. Operated peripheral equipment, Maintained records including problem documentation, actions taken, computer utilization logs, equipment inventories.

Dell Service Federal Government, Oklahoma City, OK

Apr. 2011 to Jan. 2014

Computer Operator/Technical Support

Resolved computer problems. via phone, remotely. Provided assistance with computer hardware, computer software, program installation, email, operating systems. Detected problems and errors in computer operations. Set up equipment for others to use. Correctly installed operating systems, software. Performed minor repairs on hardware. Maintained records of computer problems and actions taken. Recorded installations and equipment replacements. Conferred with users. Conducted computer diagnostics. Trained users in proper software and hardware use. Determined requirements for new systems and systems modifications by conferring with management.

The Department of Veteran Affairs, Oklahoma City, OK

May 2009 to June 2010

Patient Account Representative

Matched invoices against purchasing records to ensure that correct quantities and billing amounts were recorded. Created checks, routed for signature, and processed for mailing. Responded to client inquiries. Operated billing machines to prepare statements, bills, and invoices Entered into machines all information needed for bill creation. Resolved vendor problems. Reviewed and processed expense reports for payment. Prepared and reviewed accounts payable invoices. Operated bookkeeping machines to copy and post data. Setup and maintained vendor accounts Compiled transaction records. Reconciled routine accounting records, such as agency-generated reports, payroll documents, batch reports.

The Department of Veteran Affairs, Oklahoma City, OK

Sept. 2007 to May 2009

Program Support Assistant, EEO Assistant

Screened cases and setup files. Conferred with disputants to clarify issues. Developed understanding of disputants' needs and interests. Evaluated issues and ability to compromise. Developed and planned mediation activities and programs. Used mediation techniques to facilitate communication. Communicated effectively with a range of people from diverse backgrounds. Helped disputants understand different perspectives. Trained parties in conflict resolution concepts. Recommended policies and procedures. Managed escalated argument and dissenting opinions. Wrote reports.

The Department of Veteran Affairs, Oklahoma City, OK

Jan. 2008 to July 2008

Program Support Assistant

Spoke with customers by phone, in person. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries. Notified customers of claim investigation results. Resolved customer service or billing complaints by adjusting bills. Maintained effective working relationships with customers. Performed office duties such as data entry, word processing, filing, copying.

The Department of Veteran Affairs, Oklahoma City, OK

Apr. 2007 to Jan. 2008

Program Support Assistant, PSA

Provided direct patient care to patients or clients with mental illnesses, addictions. Participated with treatment team in treatment evaluation. Helped evaluate clients' mental health and behavioral/emotional issues. Coordinated treatment with mental health providers, social workers. Helped provide activities for recreation, education. Participated in social activities with clients, including cards or other indoor games, art projects, outdoors activities, reading. Advocated for clients' therapeutic needs. Communicated client needs and status to supervisors. Maintained client records. Performed clerical duties such as answering telephones, taking and delivering messages, scheduling appointments, record keeping, completing forms or preparing documents. Maintained patient confidentiality.

A2D Technologies

Oklahoma City, OK

Sept. 2005 to Feb. 2007

Scanner Operator

Prepared material for printing presses. Resized text. Cleaned equipment. Operated laser plate-making equipment. Examined images for imperfections. Printed proofs of plates. Monitored printing quality. Transferred images from master plates to unexposed plates. Operated presses. Trimmed and smoothed plates to specified thicknesses. Corrected minor film mask defects. Used scanners, computers.

The Department of Veteran Affairs, Oklahoma City, OK

May 2005 to Sept. 2006

Program Support Assistant, PSA

Provided mental health services to patients. Planned and coordinated patient care and rehabilitation. Coordinated discharge planning needs. Referred clients to appropriate community resources, including financial assistance, job placement, education. Assessed and addressed patients' psychological, emotional, social, and financial needs Guided clients in developing life skills and strategies, including overcoming dependencies, recovering from illness, adjusting to life. Maintained accurate and complete patient records. Evaluated the mental or physical conditions of clients. Modified treatment plans as necessary to meet patient needs. Provided crisis intervention services. Monitored client progress toward treatment goals.

First Mortgage Group

Oklahoma City, OK

Nov. 2004 to July 2006

Loan Officer

Communicated using telephones. Completed connections for local calls, long distance, mobile phones, person-to-person. Assisted customers. Monitored automated system for placing collect calls. Performed clerical duties such as typing, proofreading, sorting mail. Promoted company products when appropriate. Maintained records of charges for calls placed and received. Directed emergency communications to correct response team. Used desktop computers. Maintained directory database.

Kid-Zone Child Care Center

Oklahoma City, OK

May 2004 to Sept. 2004

Teacher

Demonstrated activities to children. Read books to students. Implemented social development through games, arts, crafts, music, storytelling. Assimilated children to the school environment. Displayed children's work in a manner appropriate for their sizes and perceptual skills. Taught skills including color identity, shape identity, number and letter recognition, sharing. Observed and evaluated children's performance, behavior, social development. Identified children showing signs of emotional issues, developmental issues. Established and enforced rules for behavior. Maintained classroom order. Prepared materials. Organized class activities.

Education

Vatterott College

03/2008 to 10/2009

Associate Degree

Billing and Coding Technology

GPA: 4.00

Licensures and Certifications:

Diploma/Medical Office Technology

Associates in Occupational Studies

Nationally Certified Insurance & Coding Specialists by NCCT.

Vatterott College

08/2010 to 03/2011

Associates of Occupational Studies

Registered Medical Office Assistant/Phlebotomist.

Course Work Completed : Medical Office Management, General Patient Care, Pharmacology, Keyboarding, Microsoft Office, Word, Excel, Access and Powerpoint, Inpatient/Outpatient Transcription, Electronic Health/Medical Records, CPT, ICD and HCPCS Coding. Medical Ethics and Bioethics, Accounting, Accounts Receivable, Billing, Data Entry, Phlebotomy, Problem Solving

Affiliations

EEOAC/ Secretary

A Member Black Affairs Committee

Honors

Received many awards for Academic Excellence by maintaining a 98.58 GPA for over 90 weeks

Directors Honor Roll/National Honor Society

Microsoft Windows 7 Enterprise Desktop Support Technician Certification

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