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Manager Customer Service

Location:
San Francisco, CA
Posted:
December 19, 2014

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Resume:

David Baratz

*** ** **** ****, ** *****

acg3kw@r.postjobfree.com 256-***-**** or 256-***-****

Manager, Supervisor, Laborer

Work Experience:

•District Manager

Gadsden Times Gadsden, AL

May 2014 to September 2014

Responsibilities: Customer/subscriber service and satisfaction levels are met or exceeded.

This included being the prime contact in ensuring that independent contractors fulfill their

contractual obligations of timely delivery to customers' satisfaction. Additionally, as District

Manager I recruited independent contractors, provided orientation and suggestions to

contractors regarding route growth, proper delivery methods, bill payment and customer

relations. Was responsible for seeing that problems were corrected regarding improper

contractor delivery and gave recommendations to the Distribution Manager regarding the

termination of contracts. Additional duties included: Achieving monthly delivery service

goals Communicating with subscribers and effectively resolving subscriber issues

Maintaining route structure to meet service and zoning requirements Ensure contractors

have correct copies of all publications and provide home delivery with daily reports

Review of carrier accounts for accuracy and collecting money on open accounts

Delivering open routes when there is no carrier Delivery of replacement papers to

customers who are missed

•Manager

Papa John's Albertville, AL

January 2014 to May 2014

Responsibilities: Complete management/supervision of a papa john’s restaurant. Hiring

and training new Team Members, implementing safety conducts for delivery drivers,

managing costs, in general, develop Team Members to work in their full potential in fast

paced working environment. Had to build and enhance profits by building a workable

relationship with other local businesses as well as the community. Also maintained and

controlled inventories making sure that the quality of the product and service was at par

with the company’s operating standards.

•Company Driver

US Xpress Tunnel Hill, GA

December 2011 to December 2013

Responsibilities: I was responsible for transporting different types of goods from

distribution centers to customer locations using a truck. Also I was required to perform

inspections before and after each trip, and unload cased products from the trailer to

customer facilities, had to follow appropriate safety procedures to transport dangerous

cargo and maintain logs of vehicle repair status and working hours. Deliver freight,

manage proof of delivery paperwork from customers, assist workers in loading and

unloading trucks, checked mechanical aspects of the vehicle, and drove different types of

trucks.

•General Manager of Operations

Papa John’s Pizza Albertville, AL

August 2005 to May 2011

Responsibilities: Complete management/supervision of a papa john’s restaurant. Hiring

and training new Team Members, implementing safety conducts for delivery drivers,

managing costs, in general, develop Team Members to work in their full potential in fast

paced working environment. Had to build and enhance profits by building a workable

relationship with other local businesses as well as the community. Also maintained and

controlled inventories making sure that the quality of the product and service was at par

with the company’s operating standards. When I took over this position our profits tripled.

The reason I left this position: I was laid off after a tornado came through town at end of

April 2011.

• Plumber/ Crew Leader

Ameritech Plumbing Port Saint Lucie, FL

January 2001 to August 2005

All phases of new construction plumbing, residential and commercial. I was responsible for

leading a crew of 3 to 6 plumbers/helpers to construct plumbing for new homes and

businesses. I had to read blue prints set up job site, use track hoe to dig ground for water

and sewage line, delegate tasks to crew members, and construct ALL plumbing in

accordance with code and specs. Also would like to add that my crew produced on

average three times more work and job completions than any other crew at the company.

The reason I left this position is because the company took such a hard hit in work loss

due to economy, the company went from roughly 400 employees and 50 crews to only the

3 owners of the business going back out into the field to work.

Education

•High School Diploma Indian River

•Some College Snead State Community College

•Class A CDL Marshall County Tech School

Skills:

Great customer service skills. • Very self motivated. • Great communication skills. • Able to

work independently, or as part of a team • Great interpersonal skills. • Very responsible.

•Am able to work under pressure. • Great work ethics. • Able to read customer orders and

follow safety regulations. 14+ years of management/Supervisor skills. Very Professional,

Very Organized, Highly Motivated. Team Player!

Career Objective:

My career objectives are two fold. As a mid term objective I would like to utilize the basket

of knowledge & experience within the Company in which I will work in the near future.

Finally, as my long term objective, I would like to be the part of the management team.

Additional Information

I have 5 years of plumbing/construction supervisor experience, 7 years of restaurant

management experience, and nearly 2 years of commercial truck driving experience. I am

a very professional career minded person seeking employment in a field that has job

security and room to advance. I am a very strong leader and very hard working team

member.



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