Amanda Rosamore

832-***-**** acg3k0@r.postjobfree.com 16303 LYONS SCHOOL RD APT#208 SPRING TX 77379

Education

High School Diploma: 2012

Klein Collins – Spring, TX, United States

Experience

Customer Service Representative

January 2012 to March 2013

Apac – Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Customer Service Representative

November 2013 to 2014

Iqor - Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Highlights

World class service

Call Center Operations

Troubleshooting/Problem Solving

Technical/User Support'

Up-Selling/ Sales Support

Complaint Handling

Customer Order Fulfillment

Reports & Documentation

Accomplishments

•Managed a high volume workload within a deadline driven environment. (speed, accuracy, volume).

•Helped company attain the highest customer service ratings (as determined by external auditors) earned pa monitors in all categories including communication skills, listening skills, problem resolution and politeness.

•Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Summary

•2 years of experience providing customer support in a busy call center environment for Geek Squad/ AT&T customers.

•A commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

•Strategic relationship/partnership building skills listen attentively, solve problems creatively, and use diplomacy to find common ground and achieve win-win outcomes.

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