Mia T. Wells

Primary: 678-***-**** acg3iu@r.postjobfree.com

Qualifications Profile:

Independent; work with minimal or no supervision and contribute to a team.

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Experienced communicator to all levels of management internal and external.

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Quick comprehension and practical application of technical and complex data and

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processes.

Possess proven analytical and problem-solving skills, providing effective and efficient

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resolutions.

Outstanding interpersonal and skills, quickly establishing and maintaining conducive

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working relationships.

Motivated and goal-oriented, continually achieving/exceeding objectives and expectations.

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Exhibit professionalism, dedication, determination, creativity, enthusiasm, and focus at all

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times.

Solid team player with the ability to receive and act upon feedback from peers.

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Actively participate and contribute in engagement and team building activities.

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Experience:

Managed day-to-day operations of conducting business to business presentations and

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customer service operations.

Plan, direct, train, and coordinate activities for team of over 10 employees engaged in

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receiving, investigation, evaluation, and settling complaints and claims of clients

Research account history and use applicable resources/tools to problem-solve and make appropriate decisions

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to meet customer?s needs and resolve issues.

Completed written plans incorporating timeframe, setup specs, and promote workplace

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cohesiveness.

Demonstrate efficiency in multi-tasking, problem solving, and system navigation within

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specified timeframes utilizing reference tools to retrieve policy and procedural information.

Liaising with clients and reporting progress, professional staff

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Experience supporting multiple applications in different systems and good communication

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and software skills.

Utilize negotiation and decision-making skills to determine the most appropriate

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solicitation for each customer, minimizing fraud, while maintaining customer satisfaction

Education:

Southern Polytechnic State University

Marietta, GA

Bachelor of Science in Technical Communications

Present

Chattahoochee Technical College Marietta, GA

Associate of Marketing/Social Media July 2012

Technical Writing June 2011

Work History:

HD Supply - Customer Service Representative June

2013-Present

Bank of America- Customer Marketing Advisor I & II June 2011-

Aug. 2013

Ryla Verizon- Customer Service Team Lead/CSR Escalations Team Mar.

2009-June 2011

Quintessential Services LLC- Part-Time Site Manager Dec.

2006-Dec 2011

Kennesaw State University- Administrative Assistant/Receptionist Aug.

2005-Dec.2006

Morris, Schneider and Prior LLC-Paralegal Assistant Jan.

2002-July 2006

Morris Brown College ? Administrative Assistant/Receptionist Jan.

2000-May 2003

Proficiencies

MS Outlook, MS Word, MS Excel, MS PowerPoint, Most Internet Applications, Copy/Fax/Print

Machines, Social Media Management and Development and SAP

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