Althea R. Elisa

**** ****** ****, ******* ******* 30311

Home: 404-***-****

acg3ii@r.postjobfree.com

Job Objective: Position utilizing my education and skills to contribute to

the success of your company.

Summary of Qualifications:

. Diploma in Secretarial Studies

. Over 10 years providing outstanding customer service

. Proficient in Windows, Word, and Excel

. Self-motivated to succeed in any workplace environment

Education and Certifications:

. York College of City University of New York, Queens, New York

Bachelor of Science, Computer Information Systems, June 1992

Graduated Cum Laude

. College of Arts, Science and Technology, Jamaica, WI

Diploma in Business Accounting, June 1985

Relevant Experience:

Administrative Asst. / Secretary June 2004 - October 2014

. Assisted director and managed office

. Scheduling meetings/events, travel plans, and data entry

. Accounting, bookkeeping, handling credit card / cash transactions,

banking

. Organized point of contact calls, emails, calendars

. Handled complaints and problem solving in the best interest of both

customer and company

. Microsoft office and internet explorer

. Monitored website projects and track results

Secretary / Stenographer November 1992 - August

1994

. Acted as secretary to professional staff members.

. Required to keep patient files of designated professional staff in

neat and orderly fashion.

. Required to do daily filing of designated professional staff.

. Required to fill in duties of other clerical staff as required during

overload, sickness, and vacations.

. Completed research and projects in a timely manner

. Performed all reception duties including answering the telephone,

making appointments

. Balanced cash flow, collected patient payments and money drop deposits

at night.

. Communicated clearly, both written and in speech.

Front Desk Receptionist / Data Entry Operator June 1986 -

June 1988

. Manned switchboard of large bauxite company

. Answered telephone, screen and direct calls

. Took and relayed messages

. Provided information to callers

. Greeted persons entering organization

. Directed persons to correct destination

. Dealt with queries from the public and customers

. Ensured knowledge of staff movements in and out of organization

. Monitored visitor access and maintain security awareness

. Provided general administrative and clerical support

. Prepare correspondence and documents

. Received and sorted mail and deliveries

. Tidied and maintained the reception area

. Entered hourly employment data by inputting alphabetic and numeric

information on keyboard or optical scanner according to screen format.

Employment History:

Administrative Assistant Lifeline Counseling Atlanta, GA

2004-Present

Secy/Stenographer Queens Hospital Ctr Queens, NY

1992-1994

Receptionist/Data Entry Kaiser Bauxite Co. St. Ann, JA

1986-1988

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