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Sales Customer Service

Location:
Boynton Beach, FL
Posted:
December 19, 2014

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Resume:

Ronald Blucher **** Northern Home: acg3hw@r.postjobfree.com

Lights Dr. 561-***-**** m

Greenacres, FL Mobile:

***** 561-***-****

Senior Sales Operations & Business Development Leader

Key Account Management ( General Management ( Client Services

Start-Up & Turnaround Management

Driving sales results beyond 100%, building winning teams, developing new

business revenue, opening new markets, negotiating multimillion-dollar

contracts, forging strong relationships with C-Level executives, and

personal integrity ...

< Top-ranked Senior Sales Account Manager and Business Development Leader

with 20+ years' sales success delivering double-digit growth and bottom-

line profits through expert account management and retention, new

business development, marketing, consummate relationship management, and

strategic local and regional territory expansion.

< Creative problem solver with ability to lead sales teams to achieve

multimillion-dollar revenue gains. Innovative, hands-on leader, and

negotiator, with an unbroken track record for turning around

underperforming sales units, expediting problems, building top-performing

teams, over-delivering on customer promises, and driving organizational

growth and profitability.

< Persuasive communicator; use consultative selling skills to identify

opportunities, overcome objections, forging solid relationships with C-

level executives and key decision makers; developing, and driving

business partner relationships to deliver exceptional sales results.

Consistently outpaced competition through decisive leadership of:

Start-Up Ventures, Services & Double-Digit Revenue Growth & Profit

Operations Growth

Purchasing & Vendor Negotiations New Market Development & Expansion

Territory Management & Customer Business Turnarounds & Revitalizations

Support Consultative & Solutions-based Sales

Key Account Management & Retention Sales Leadership/Recruitment, Training &

Client Relationship Management Development

Sales Management Experience

MAC PAPER - West Palm Beach, FL 2013 to Present

Sales Representative/Business Development

Serve as a top-producing sales executive, industry expert, and

companywide leader, expanding revenues through transition of all my

accounts and new account development of acquisition of All Packaging

Supplies which was subsequently sold to Mac Papers, leading supplier of

fine printing papers and envelopes. Provide extensive market knowledge

to support corporate forecasting, sales and marketing strategies, as well

as motivation, and training.

Manage aggressive account development, cultivate, retained, and negotiate

agreement with key vendor Kimberly Clark at Rags Unlimited, and expand

customer base within Dade, Broward, and Palm Beach Counties. Leveraged

deep market knowledge to secure vendors and products for customer resale,

simultaneously satisfying client needs while significantly increasing

corporate profitability. Sales Results:

o Delivered sales increase of 25%, benchmarking revenues to $1M within 4

months.

o Designed and implemented target marketing campaigns and effective

customer retention plans to secure and grow new business.

o Retained nearly 100% of accounts during challenging reorganization and

transition of company.

o Decreased costs by 30%-50% by developing strategic vendor alliances.

ALL PACKAGING SUPPLIES - Pembroke Park, FL 2010 to 2012

Account Executive

Sold Rags Unlimited & Supply to All Packaging Supplies and continued to

run a profitable business through acquisition. Drove marketing, sales,

vendor development, sales training, and product development for the sale

of wipers, janitorial,safety products, and packaging products. Reported

directly to the President as key member of joint venture that grew to

more than $6M in revenue. Set direction for key negotiation and due

diligence for corporate acquisition of Rags Unlimited. Sales & Account

Management Achievements:

o Increased sales by more than 30% in less than 2 years, fueling sales

increase from $3.8M to $6M by introducing new products and acquiring

new customer base.

o Demonstrated an unwavering commitment to customer service, adding new

customers while maintaining premium service levels with existing

accounts and key vendors, including Kimberly Clark.

Ronald Blucher Page 2 ( Phone: 561-***-****

Sales Management Experience (Continued)

o Recognized as the #1 closer for outstanding sales achievement over the

past 1 years through full sales cycle management.

rags unlimited & Supply inc. - West Palm Beach, FL 2003 to 2010

Part Owner/Vice President of Sales

Offered to become 50% part owner of the company. Scope of management

responsibilities included P&L, developing sales business planning, vendor

management, sales training, negotiating contracts, purchasing and

billing, monitoring budget, inventory control, and ensuring exceptional

customer service. Hired, interviewed, selected, trained, motivated, and

supervised employees. Sales Operations & Customer Service Leadership

Achievements:

o Boosted new sales 800%, turned company around from $120K loss to

profit in 1 year; increased employees from 2 to more than 8, and

captured 20 key accounts by implementing new product lines and

managing and building positive relationships with customers and

vendors.

o Grew sales to $1M during tenure that accounted for 60% of company

orders; generating more than 70% of total company revenue.

o Identified, pursued, and closed the largest deal in company history,

managing vendor agreement with Kimberly Clarke Corp.,-one of the top

brands in the industry-achieving bottom tier pricing and recurring

revenue.

o Targeted and penetrated a competitive market selling at profit and

sustained revenue of $5K per month within the first 4 years;

converting many customers from competitor's services.

o Led high-profile sales presentations and negotiations with C-level

executives, increasing market share of safety, janitorial, and

packaging supplies with manufacturers and corporations.

o Secured a vendor base of 50 suppliers, negotiating contracts and

managing relationships to ensure the delivery of top-quality products

at optimal prices.

troy industries - Miami, FL 1993 to 2003

Sales Representative

Expanded the company's largest and most profitable accounts, building

annual gross revenues from $500k to more than $3M in the sales of

janitorial and sanitary supplies throughout the tri-county region. Sales

Account Management Achievements:

o Secured $3M-$4M in sales from 1993-2003 by combining product expertise

with an in-depth understanding of client needs to expand customer

loyalty and increase profitability through consultative sales and

account leadership.

o Recognized as the top sales producer, consistently selling $2M

annually and contributing 30% to the company's total revenue.

o Accelerated sales growth strategies with historic highs by introducing

janitorial services and selling solutions previously not sold within

the region.

o Devised strategic marketing and sales plans to improve revenues,

market share, and profitability.

crest envelope & supply corp - Cape Hatteras National 1991 to 1993

Seashore, NC

Founder/Sales Manager

Led the start-up of a new print brokerage business venture with key

responsibilities of sales, marketing, and operations for new business

including managing contracts, pricing, distribution, and client

relationships with a variety of clients and vendors. Sales Management

Achievements:

o Grew annual revenues from zero to $500K within 12 months.

o Secured and cultivated more than 200 clients, and retained ongoing

relationships with key vendors. Established initial contact through

cold calling and professional networking, built rapport, developed

relationships, and effectively satisfied business needs to ensure long-

term loyalty.

Previous Career Sales Experience

Sales Representative, Impressions Paper & Supplies (1982 to 1991) -

Generated $1M in annual revenues.

Co-Founder/Sales Manager, Ambry Paper (1980 to 1982) - Drove sales,

marketing, and vendor development as key member of start-up venture that

grew sales to more than $500K annually.

Education

lAKE CITY JUNIOR COLLEGE, Lake City, FL - Forest Engineering



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