*

DEBBIE TEIXEIRA

***** ********* **.

Reno, NV 89506

702-***-****

775-***-****

acg3em@r.postjobfree.com

Objectives:

To find and obtain a position where my skills would be appreciated and well used.

Education:

University of Phoenix September 2012-Present

Degree in Progress: Bachelor’s Degree Science in Human Services w/Emphasis on Addiction

Truckee Meadows Community College August 2011-August 2012

Transferred to University of Phoenix for my Junior year

College of Southern Nevada; Las Vegas, NV March 2011 – May 2011

Transferred to TMCC

Everest College; Henderson, NV April 2010 – Dec. 2010

Professional Experience:

Customer Service Representative

Great Call Inc. Sept. 2013-Present

present offers by reading a scripted presentation verbatim, accessing the customer’s needs and presenting a solution for

customer resolution, clear communication skills, ability to use positive language, knowledge of the product, patience,

positive attitude, time management, ability to read the customer,calming presence, goal oriented, attentive, persuade

customer to buy more product, tenacity, closing abilities, willing to learn new product and policies, able to take direction,

tact, empathy, data entry

Security Officer

Shetler Security December 2012- July 2013

Security rounds, phones, monitor entrance, M.S. Word, M.S. excel, administrative assistant to cite manager, data entry,

internet searches, scheduling, problem solving, filing, typing, trainer, clear communication

Survey Analysis

ORC International September 2012-Nov. 2012

Call operator, data entry, customer service, presented surveys customers, present surveys by reading a

scripted presentation verbatim, patience, clear communication skills, ability to convince customer to take the

survey, meeting the needs of the client, empathy, able to take direction, ability to read survey verbatim, clear

communication skills, ability to use positive language, patience, positive attitude, time management, closing

abilities, able to switch gears and present a new survey immediately, tact

Food Server

Tamarack Junction March 2012- June 2012

Up Sale of items on the menu, Received/delivered orders, data entry, side work, handled money

Survey Analysist

ORC International June 2011 – April 2012

Call operator, data entry, customer service, presented surveys customers, present surveys by reading a

scripted presentation verbatim, patience, clear communication skills, ability to convince customer to take the

survey, meeting the needs of the client, empathy, able to take direction, ability to read survey verbatim, clear

2

communication skills, ability to use positive language, patience, positive attitude, time management, closing

abilities, able to switch gears and present a new survey immediately, tact

Flex-Pac Operator

Levi Straus Oct. 2010 – Dec. 2010

Pack boxes with merchandise, label/prepare for shipping, meet quota

Delivery Driver

Napoli Pizzeria April 2005 – Oct. 2010

Delivered orders, phone orders, data entry, packed food, collected money, wash dishes, stock, clean store

Dispatcher June 2009 – Dec. 2009

Xtreme Brothers Trucking

Dispatcher, Data entry, Filing/Typing, Driver Reports, Booked deliveries, Reported load destinations, Phones, Customer

Service, Excel, Internet searches, Schedule truck repairs, DOT data entry, contracts, BOL’s, Walk-around Sheets, File, Set

up appointments for owner, and Collections

Delivery Driver August 2008 – Nov. 2008

Pizza My Dear

Delivery driver, up-sale items on the menu when not delivering taking orders, collect money, data entry, make change,

balance drawer, dishes, garbage, mop floors, clean tables, set tables, serve food

Tax Preparer/Marketing Manager January 2007- April 2008

Liberty Tax January 2006- April 2006

Prepared taxes, Sales during marketing for tax preparer, Data Entry, Marketing B2B, Drive marketers, Supervise

marketers

Dispatcher April 2004- April 2005

Access Technologies

Data Entry, Collections, Monitor gated entry, Set up service calls, Contracts, Inventory, Order Products,

Answer Phones, Set up monthly maintenance, schedule of service trucks, Set up gate opener codes for new

communities, photo Copier/Scanners, M.S. Word, M.S. Excel, M.S. Access, sales of monthly service

contracts for access gates

Skills:

Customer Service Computer Literate Organized

Leadership Data Entry Experience Influential

Good in crisis situations Problem solver Understanding

Calm Empathic Positive language

Attentive Sales Experience Take orders well

Creative Clear Communication Responsible

Typing Team player Quality work

Punctual Multitasked Customer Service

Answering Phones Filing Quick learner

Proficient in Microsoft Word, Access, Excel and Power Point Goal Oriented

3

Community Activities (Volunteer Work): (Mentor youths and adults, attend bible studies, conduct

bible studies, director of a discipleship house (15 men), and feed the homeless) Member and

mentor of Addicted-to-Hope Member of Works of My Father

Contact this candidate